Ratings based on 1,188 Verified Reviews

4.4 out of 5
87% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 17, 2018
Does not make it clear that rout back to station is up a very steep hill and lots of steps
Comment from Hotel Management
Jun 19, 2018 by tom, Hotel Management
Dear Guest, I am sorry to hear you found the route to the station to be hilly and with steps, Durham as a city is vey hilly and the team at reception would of been more than happy to book a taxi for the short journey to the station for you. Kind regards, Tom Front Office Manager
3 out of 5
by A verified traveler

Posted Jun 11, 2018
Ideal location for all places of interest. Nice outlook over the river. Breakfast selection was excellent however on the first two mornings the plates were cold and all the hot food was just luke warm, which meant it was cooled by the time you returned to the table, rather disappointing. The staff were very helpful and friendly. The room was first class, very comfortable.
Comment from Hotel Management
Jun 11, 2018 by tom, Hotel Management
Dear Guest, Thank you for your feedback, I am disappointed to hear of the issues you encountered during your stay. Please be assured this is not reflective of our usual high standard of service we endeavour to offer to our valued guests, all comments are taken with the highest priority from our guests as we rely on you to be able to deliver the consistent high standard expected from Radisson BLU. Kind regards Tom Front Office Manager
4 out of 5
by A verified traveler

Posted Jun 11, 2018
Nice spacious room and good bathroom, but overlooking building site with concrete breakers working all day. Spacious restaurant and reasonable food, typical buffet for breakfast and busy.
5 out of 5
by A verified traveler from London

Posted Jun 11, 2018
Comment from Hotel Management
Jun 11, 2018 by tom, Hotel Management
Dear Guest, Thank you for your positive rating from your recent visit to the Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
5 out of 5
by A verified traveler

Posted Jun 10, 2018
HANDY FOR CITY CENTRE
Comment from Hotel Management
Jun 11, 2018 by tom, Hotel Management
Dear Guest, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
4 out of 5
by A verified traveler

Posted Jun 8, 2018
Our second stay at Raddison Blu. Everything was great, clean and tidy and the staff pleasant. The gym is small but has a nice variety of equipment. Only minor issues were that the mini fridge was broken, and the dry cleaning sheet was out of date. Tried to get laundry organised on a weekend and was happy to pay the surcharge, but when we come to book we were advised that on a Saturday the items had to be collected by 10am, and the service isn’t offered on a Sunday. Finally, ordered room service pizza to find it was overwhelmingly greasy and dripping with oil. Again, very minor issues which overall had a very negligible impact on our stay.
Comment from Hotel Management
Jun 9, 2018 by tom, Hotel Management
Dear Guest, Thank you for your feedback, I am disappointed to hear of the issues you encountered during your stay. Please be assured this is not reflective of our usual high standard of service we endeavour to offer to our valued guests, all comments are taken with the highest priority from our guests as we rely on you to be able to deliver the consistent high standard expected from Radisson BLU. Kind regards Tom Front Office Manager
5 out of 5
by A verified traveler from Warrington, Cheshire

Posted Jun 3, 2018
Lovely modern clean hotel, in an excellent position 10 minutes from town centre, next to the river. Staff helpful and friendly, quick, easy check in, lovely breakfast, lots of choice from cooked english to continental, yoghurts, fruit juices etc.
Comment from Hotel Management
Jun 9, 2018 by tom, Hotel Management
Dear Philip, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Central to Durham City

Posted May 31, 2018
Comfortable rooms, friendly staff, quick check in.
Comment from Hotel Management
Jun 9, 2018 by tom, Hotel Management
Dear Guest, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
5 out of 5
by A verified traveler from Hilton Head Island, SC

Posted May 29, 2018
Excellent property very close to the city center.
Comment from Hotel Management
Jun 11, 2018 by tom, Hotel Management
Dear Mark, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager
4 out of 5
by A verified traveler

Posted May 28, 2018
Lovely hotel.Very convenient for Durham centre.Good breakfast.Friendly staff.
Comment from Hotel Management
Jun 9, 2018 by tom, Hotel Management
Dear Guest, Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I look forward to welcoming you back to the hotel in the future. Kind regards Tom Front Office Manager