The hotel is very pleasant however the service was poor. Maintenance confirmed that the heating wasn't working because all guests were trying to get increase the temperature in their rooms. It was -1 degrees centigrade. We were then going to be charged a surplus for a complimentary drinks voucher at the bar - we had ordered 2 glasses of wine. Waited 20 mins to be seated for breakfast. Staff in the respective departments seemed unsure of their own and other available facilites i.e: we were room only and wanted to buy breakfast. We were wrongly told by one member of staff that A La Carte was not available for breakfast. He said he was going to check and provide a menu, but sent a manager over instead. She also said there was no A La Carte but when asked to check, she subsequently provided one ! Very disappointing !
Comment from Hotel Management
Jan 3, 2017 by Customer Care, Hotel Management
Dear Cath and Alex,
Thank you for your review. We regret to hear about the disappointing service you received throughout your stay. We apologize you were dissatisfied with the service at breakfast, in the bar, and when reporting that your heating wasn't working. We appreciate you bringing this to our attention and have shared your feedback with hotel management to improve our guest experience.