Looks can be deceiving
Posted Aug 20, 2016
The very efficient greeting was brrrr, very cold.
I was so looking forward to the stay at this hotel, for the exterior photography looked so appealing.
Don't be deceived by the promotional pictures, both on line nor in print.
We had a staff member escort us up and down many corridors and stairways, in a newer part of the hotel. We eventually arrived at a non functional lift! (the lift, we were told, was out of order) Why the staff member was not aware of the problem is beyond belief !! On with the expedition, luggage still in tow, & more stairs, before we arrived at the allocated room.
I entered the room and if it was going to be this room, first impression took over. It was nothing but a very cheap motel room at a high cost per night, with 3/4 of the window views taken up by an embankment.
We said this is not on! The staff member phoned the "cold greeting department" and was told we could have a room on the ground floor, toward the front of house, with no non functioning lift to worry about.
This room appeared much better for the price, but it was designated dissabled persons,neither of us are. (we felt uncomfortable, as it may be required)
After all the hiking around the hotel I needed to use the bathroom.
Wow, do they have a plumbing issue, a flood all over the floor. Then the shower base started to gurgle. My partner lifted the grid to see what the cause was, only to reveal what could assume to be pubic hair blended with soap, quite revulting!,,!