Ratings based on 64 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by Daniel

A great en-route stopover

Posted Feb 18, 2017 on Hotels
Between Scotland and England I usually look for a branded travel hotel to make a night stop but I found this gem. In a very quiet village on a Roman road, right next to an historical river bridge with fine views from the breakfast room, this very well-priced former coaching inn/ English pub has very comfortable good-sized rooms with a lot of quality for the money. The breakfast in the morning was very nicely cooked and set us up well for the onward journey with the main A66 and A1 roads not far away. We had a double room and a family room and both were very good quality, quiet and comfortable.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for your wonderful review Daniel it was a pleasure to read! I hope that we can welcome you back very soon :) Many Thanks Jeff & The Team
1 out of 5
by Sharon

Terrible

Posted Jan 25, 2017 on Hotels
Arrived late evening to find that my room was not ready. Was put in an attic room with no heating, TV not working, tea but no kettle. Had no other option but to stay as it was so late. When I complained this morning, was advised by the Manager that I should complain to the company that I actually booked it with. Not Customer Service in my eyes!
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for your review Sharon I am deeply sorry to hear about this, it is not our normal professional practice I hope that I am able to investigate this thoroughly and this will not happen again. Kindest Regards Nathan
4 out of 5
Recommended
for Everyone
by A verified traveler from Scottish Borders

Great Value

Posted Jan 21, 2017
Lovely location by the river. The public rooms were rather careworn but we had a nicely furnished bedroom, large with room for 2 single beds and a double. The only criticism would be the lack of powerpoints for today's phones and tablets but at the price we paid we can't complain too much.
Comment from Hotel Management
Jan 23, 2017 by Nathan, Hotel Management
Thank you for the great review Harry, I'm glad to hear that you enjoyed your stay and will take your comments on board with regards to power points. I hope we can welcome you back again soon. Kindest Regards Jeff & The Team
2 out of 5
by A verified traveler from London

The website is great. The reality is the opposite.

Posted Dec 30, 2016
The setting is fantastic, river running through the grounds. The problem appears to be lack of income to maintain the hotel. The room was at best shabby. The shower was literally a dribble, the mattress springs had had it, there was rust on radiators and the paintwork all chipped, peeling or dirty. On Christmas Eve, a Saturday night there was literally 1 man and his dog in the bar. Just no atmosphere. We had breakfast once, dirty tables, awful scrambled egg and inedible salmon. The staff tried but the impression they give is that they're not trained or managed so the basics don't get done. It's like everything is being done on a shoestring just to get by. What a shame.
Comment from Hotel Management
Jan 4, 2017 by Nathan, Hotel Management
I am sorry to hear that you didn't enjoy your recent stay with us. We do have a maintenance manager and I will ensure he looks into this immediately. I am sorry that out breakfast was below your expectations however as you can see from other guests this is not common practise for us, the same with our staff they are all trained in house and have worked at the hotel for a number of years. If you would like to discuss this further please get intouch
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Very enjoyable stay with very professional staff on hand.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thank you for your wonderful 5* review we hope you are able to stay at the hotel again soon! Kindest Regards Jeff & The Team
5 out of 5
by A verified traveler

Posted Dec 8, 2016 on Hotels
Over-night stay just to unwind and head on the road next day. The layout of the Inn is really good. Lot of parking available for those driving in. On a Sunday the restaurant/kitchen close early, so went into Darlington which was only 15 minutes drive, and had plenty of options to eat. The breakfast was brilliant, gave us the energy to enjoy a great day. Check-in and check-out was easy.
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Thank you for your review It was a pleasure to have you here and I hope we can welcome you back soon! Many Thanks Jeff & The Team
5 out of 5
by A verified traveler

Lovely hotel

Posted Dec 5, 2016 on Hotels
Staff was very attentive and lovely, beautiful breakfast area and very pretty location.
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for the wonderful review I hope you are able to visit us again soon! Many Thanks Jeff & The Team
3 out of 5
Recommended
for Everyone
by A verified traveler from Northallerton

Nice Hotel with lovely views

Posted Dec 5, 2016
The Hotel is a bit dated but other than that the rooms are huge, comfortable & clean. Breakfast was great. Cooked to order & a buffet. Staff very helpful & polite.
Comment from Hotel Management
Dec 5, 2016 by Ashley , Hotel Management
Good Afternoon Sue we are delighted you had a grate stay, and that you really enjoyed the breakfast i will pass these comments on to the head chef.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Friendly, comfortable hotel with nice grounds

Posted Dec 2, 2016
Staff were very helpful. Bar food great. Very dog friendly
Comment from Hotel Management
Dec 3, 2016 by Nathan, Hotel Management
Thank you for your Kind words and review Karen I hope you will be joining us at the hotel again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2016
Really lovely hotel excellent rooms excellent location great breakfast can't fault
Comment from Hotel Management
Dec 3, 2016 by Nathan, Hotel Management
Thank you for your wonderful review I hope we can welcome you back again soon! Many Thanks Jeff & The Team