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Reviews of Mercure Eur Roma West

4 out of 5
Mercure Eur Roma West
Viale Eroi di Cefalonia 301, Rome, RM

Reviews

8.0

Very Good

Rating 10 - Excellent. 249 out of 721 reviews" "
Rating 8 - Good. 280 out of 721 reviews" "
Rating 6 - Okay. 111 out of 721 reviews" "
Rating 4 - Poor. 48 out of 721 reviews" "
Rating 2 - Terrible. 33 out of 721 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Jack

Traveled with partner
Disliked: Amenities, property conditions & facilities
Nothing exceptional. No ac.
Stayed 1 night in Apr 2024
Response from general manager on Apr 15, 2024
Dear Guest I'm sorry for your dissatisfaction, I ensure you all our effort to improve for the future. Sorry again

2/10 Terrible

Murad

Disliked: Staff & service
Rude staff breakfast food didn’t arrive on time bus stop staff clueless about attraction in the area
Stayed 3 nights in Aug 2023
Response from general manager on Oct 18, 2023
Dear Guest thank you very much for sharing with us your opinion that for us is very important, I'm sorry for all and I ensure you all my effort to improve our attention on the points reported. Sorry again and please accept my apologies.

8/10 Good

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from general manager on Oct 4, 2023
Dear Guest thank you very much for your good evaluaiton. Your satisfaction is very important for us.

10/10 Excellent

Stephen

Stayed 1 night in Sep 2023
Response from general manager on Oct 23, 2023
Dear Guest thank you very much for your evaluaiton, yoour satisfaction is very important for us. Thans

8/10 Good

vikram

Liked: Cleanliness, staff & service
Overall was good but rooms are small and condition of hotel was old. Better to stay near city
Response from general manager on Sep 25, 2023
Dear Guest thank you for your comment and suggestions where I ensure our improvement. Thanks again

10/10 Excellent

Omar

Stayed 1 night in Aug 2023
Response from general manager on Aug 11, 2023
Dear Guest Thank you very much for your special evaluaiton. Your satisfaction is very important for us. Thanks again

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean and relatively comfortable (pillows quite hard). Staff were helpful and polite. My only criticism would be the restaurants menu as it was quite limited
Stayed 3 nights in Jul 2023
Response from general manager on Jul 20, 2023
Dear Guest thank you very much for your positive feedback and for you suggestion that are foor us vervy very important for improve. Thanks again

10/10 Excellent

Rajal

Liked: Cleanliness, staff & service, property conditions & facilities
Great shuttle service to airport. I was there only for one night. Liked it
Stayed 1 night in Jun 2023
Response from general manager on Jun 15, 2023
Dear Guest thank you very much for your comment, your satisfaction is important for us.

8/10 Good

Vahid, Candiac

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It has very sociable staff, its clean, the breakfast was good too.
Stayed 3 nights in May 2023
Response from general manager on Jun 6, 2023
Dear Guest thank you very much for your comment.

8/10 Good

Ali

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
good hotel overall.
Stayed 2 nights in May 2023
Response from general manager on May 15, 2023
Dear Guest thank you very much for your evalution, we hope you come back soon at Hotel Mercure. Thanks

10/10 Excellent

Joel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious. Employees very nice and helpful
Stayed 1 night in May 2023
Response from general manager on May 15, 2023
Dear Guest thank you for your comment and for to have appreciated our hospitality

10/10 Excellent

Saqib, Scarborough

Stayed 2 nights in May 2023
Response from general manager on May 30, 2023
Dear Guest thank you very much for your special evaluation, I hope you come back soon at Mercure Roma west.

8/10 Good

Eliza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet, not accessible to transportation and too far from the city, and no restaurant close by.
Stayed 1 night in May 2023
Response from general manager on May 15, 2023
Dear Guest thank you very much for your comment and I hope you come back soon in our Hotel

10/10 Excellent

Sheila Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and restaurant was awesome
Stayed 3 nights in Mar 2023
Response from general manager on Apr 5, 2023
Dear Guest thank you very much for your special evaluation. We hope you come back soon at Hotel Mercure. Thanks

10/10 Excellent

Cheskel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from general manager on Apr 5, 2023
Dear Guest is always a pleasure receive positive feedback. Your satisfaction is very important for us. Thanks again

10/10 Excellent

Anthony

Stayed 1 night in Nov 2022

4/10 Poor

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If I had known that the hotel doubled as a Ukrainian refuge, then I probably would have booked somewhere else. I have nothing against Ukrainian people, but it was very clear that there were entire families living at this hotel for free, and there were kids rollerblading and scootering down the hallways and doing random school work in the middle of the lobby.. It just didn’t feel like a hotel and wasn’t at all what I expected.
Response from general manager on Nov 7, 2022
Dear Guest, I'm sorry for your dissatisfaction, but we are proud to have a little group of Ukraine guests where I ensure you that nobody has created any problems for other guests, because all are guests of the hotel and have respect. Sorry again if this situation has created some disappointed for your stay which instead is recognized positively by all.

6/10 Okay

Jennifer

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I picked this property for the free shuttle and reviews weren’t terrible… the shuttle service is a disaster… the driver and us were on two different levels at the FCO for pick up. We did find each other after 15minutes but the drive was clearly pissed off. He was rude and short with us and drove like a maniac. I could understand if he needed to get back to pick up someone else or something but the guy just ended up talking to the people at guest services. I did tell the check in attendant and she told me it was ok, clearly it isn’t. Our room wasn’t ready which i find amusing since it is a big establishment and barely any guests. When we finally were allowed to go to our room it reeked of perfume. It smelled like the room was doused to cover up the other smells. The hallway to our room smelled like mildew and mood with a touch of cleaner on top. The bed wasn’t a true queen - it was 2 box springs put together and there was no fitted sheet just a sheet laying on mattresses. It isn’t close to anything. I would not recommend and will never stay there again.
Stayed 1 night in Oct 2022
Response from general manager on Oct 27, 2022
Dear Guest, we are very sorry for your disappoint, I ensure that our free shuttle service is much appreciated from all our guests and also our services and cleaning rooms, our standards are checked and approved from a lot of Inspection, anyway our effort is to take all comment of our guests and improve attention, standards and services, because our focus is satisfy all the necessity and expectations. Thanks again for sharing with us your opinion.

8/10 Good

Jeffery

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
VERY POOR / UNACCEPTABLE hotel shuttle service from airport. Waited 3 hours after a 12 hour flight. Eventually took a $45 taxi!! (vs. free hotel shuttle)
Stayed 1 night in Oct 2022
Response from general manager on Oct 24, 2022
Dear Guest, I'm sorry for your dissatisfaction, but we have a free Airport shuttle service scheduleted with a Timetable because we have also the shuttle service for and from the Subway station. Anyway we take your opinion and I ensure you all pur effort to improve this service. Thank you again for sharing with us your opinion.

4/10 Poor

Mohammed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tired looking hotel with not friendly staff
Stayed 1 night in Sep 2022
Response from general manager on Oct 18, 2022
Dear Guest thank you very much for your evaluation and comment. Your satisfaction is very important for our staff. I hope you come back again at our Mercure Roma west.

6/10 Okay

KHALIL

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel is in the middle of no where. No food or markets around when we arrived at 11pm. Promised free shuttle from airport was not provided. Had to pay for taxi 40 euros. But provided breakfast for free to compensate.
Stayed 1 night in Sep 2022
Response from general manager on Sep 14, 2022
Dear Guest thank you very much for your comment, but our free shuttle service is available previous reservation until 10.30 p.m. Anyway thank you for your suggestion that is for us very important. Sorry again

4/10 Poor

Elaine

Liked: Cleanliness
Disliked: Property conditions & facilities
Lovely room shame about the rest
We booked this for one night as a relaxing treat to use the pool and spa after a week away, found out 2 days before that the spa and pool was closed, no appologies given or anything. On the morning of our stay there was some sort of filming going on which meant we had to use the stairs instead of lifts! Again no apology. Pleasant room, shame the air con didnt go below 27 all night and day! Breakfast was a definite plus, good choice of hot and cold. Overall i wouldn’t recommend staying to anyone i know
Stayed 1 night in Sep 2022
Response from general manager on Sep 14, 2022
Dear Guest, thank you very much for to leave us your opinion and I'm sorry for you dissatisfaction and for this plaese accept our apologies. However is important for us give you some answer about the points marked in your comment. The SPA is closed but the information is reported on all our web site. We have three Lifts but only one was occuped for the film. I'm sorry again if this inconveniences don't have satisfyed yur expectation, we hope to have another opportunity in the future. Thanks again

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good play to stay but 20 minutes from the airport.
Stayed 1 night in Aug 2022
Response from general manager on Aug 17, 2022
Dear Guest thsnk you very much fot to have appreciated our Hotel and services. Thanks again

2/10 Terrible

Juliana

Stayed 2 nights in Jul 2022
Response from general manager on Jul 24, 2022
Dear Guest, I'm very sorry for your dissatisfaction, I ensure you all our effort to improve our attention and services.

10/10 Excellent

Chanda, Berwyn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff very nice. Pool was closed
Stayed 1 night in Jul 2022
Response from general manager on Jul 19, 2022
Dear Guest thank you for your comment, I'm sorry if you don't have used the SPA, (this information is reported on our website), I hope to give us another opportunity fot to have you again our guest. Thanks again for sharing with us your opinion.

8/10 Good

Dianne

Stayed 1 night in Jul 2022

10/10 Excellent

mohammad N M

Stayed 2 nights in Jun 2022

10/10 Excellent

Mike

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
GREAT LOCATATION AND FRIENDLY STAFF
Stayed 1 night in Jun 2022
Response from general manager on Jun 27, 2022
Dear Guest thank you very much for your good evalution and comment, Your satisfaction is veryh important for us. Thanks again

8/10 Good

Aoife

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff class
Staff amazing. So friendly and helpful. Breakfast choice poor and breakfast staff not very efficient or keen to work.
Stayed 1 night in Jun 2022
Response from general manager on Jun 24, 2022
Dear Guest, thank you very much for your good evaluation and I'm sorry for the breakfast service, we ensure you all our effort to improve our attention and training. Sorry again

10/10 Excellent

Julie-Anne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late at night with a small child. Check in was extremely fast and accommodating. Room and hotel were spotless. Breakfast available is also a breakfast buffet with lots to choose from.
Stayed 1 night in Jun 2022
Response from general manager on Jun 16, 2022
Dear Guest thank you very much for to have appreciated our hotel and services. I hope you come back again at our Mercure. Thanks

6/10 Okay

Lauri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the neighborhood and the cleanliness. I was told no airport shuttle so spent 50 euro on a taxi from the airport only to be able to use it in the morning to get to the airport, which I appreciated. The food was ho hum and the air conditioning did not work. The staff were friendly.
Stayed 1 night in Jun 2022
Response from general manager on Jun 12, 2022
Dear guest, thank you for sharing with us your comment, and thank you for to have appreciated our hotel. Thanks a lot for your suggestions that are for us very important to improve. I hope to have you our guest again.

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We picked this property for the free shuttle service from Rome’s airport but after booking found out it only operated on a limited time and never received a reply that we had a spot on the 5 person van. It turned out our flight was delayed and we paid for an overpriced taxi.
Stayed 1 night in May 2022
Response from general manager on Jun 12, 2022
Dear guest thank you for your comment and I'm sorry for your disappointed and I hope you accept my apologies, but I ensure you that we have a free shuttle service but for a good organization is important reserved in andvance this free service. Our focus is satisfy all our guest, but in this period is important the progrmmation and organization. Anyway I take your precious message for to improve this service. thank you again for sharing with us your comment.

4/10 Poor

Julie

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked this property based on the amenities and free airport shuttle service advertised, non of which were available. All amenities (pool, sauna, fitness room, etc.) were closed and no shuttle service. While they did arrange a car for us, we had to pay quite a bit of money for the trip to and from the airport. Very disappointing on our last day of our vacation. If we had known, we would have booked a different hotel closer to the train line or with shuttle service. Their website is still advertising free shuttle service; not cool.
Stayed 1 night in May 2022
Response from general manager on Jun 12, 2022
Dear guest thank you for your comment and I'm sorry for your disappointed and I hope you accept my apologies, but I ensure you that we have a free shuttle service but for a good organization is important reserved in andvance this free service. Our focus is satisfy all our guest, but in this period is important the progrmmation and organization. Anyway I take your precious message for to improve this service. thank yiu again for sharing with us your comment.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2022
Response from general manager on May 17, 2022
Dear Guest thank you very much for your good evaluation.

6/10 Okay

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is fine, but it's NOT an airport hotel! It's a 20 minute drive from the airport. The free shuttle was hard to arrange, we had to wait for it for 2 hours, and it wasn't available for our early morning trip back to the airport. If you can't stay at the Hilton, the only hotel near the airport, it would be better to stay by the train station and take the train into the airport. I wish this was clear on Expedia.
Stayed 1 night in May 2022
Response from general manager on May 13, 2022
Dear Guest Thank you for your comment, your suggestion help us in the future. Thanks again

10/10 Excellent

Luzminda, BROOKLYN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet was very poor, but overall my husband and I had a great stay.
Stayed 1 night in May 2022
Response from general manager on May 13, 2022
Dear guest sorry for the problem about the wifi connection, but I assure you that we have resolved this problem. Thanks again

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very welcoming.
Stayed 1 night in Apr 2022
Response from general manager on May 6, 2022
Dear Guest thank you very much for your good evaluuation, We hope you come back again at Mercure Roma west.

6/10 Okay

Valentina

Liked: Cleanliness
Disliked: Amenities
Uncomfortable bed and pillows. lights is very dark. Tv didn’t work. Room was clean. Very noisy in hallway.
Stayed 1 night in Apr 2022
Response from general manager on Apr 29, 2022
Dear Guest thank you for sharing with us your opinion and sorry for the nooisy in hallway, I ensure you all our effort to improve our attention. I hope you give us another opportunity. Thanks again

4/10 Poor

Cintya

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed with the attention and service of front desk. The room assigned had a problem with the door lock, no shuttle service available, front desk officer was attending phone calls and we had to wait until He decided to attend us, it was 11 pm traveling with children and a senior and he was rude
Stayed 1 night in Apr 2022
Response from general manager on May 6, 2022
Dear Guest thank you for sharing with us your opinion and sorry if you had some problem with your stay, I ensure you all my effort to check what's happened and will take all the necessary measures so that to improve the points that you have reported to us. I hope you give us another opportunity for appreciate our services and hospitality. Sorry again for this inconvenience.

10/10 Excellent

Lindsay

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
such a great place the staff were so accommodating thank you Gemma and Nura and Veronica for the best time we will really miss you. From Lindsay and Theodora Sellier
Stayed 9 nights in Apr 2022
Response from general manager on May 13, 2022
Dear Guest, thank you for compliment, that is a pleasure for me report your compliment our staff and in particular to Gemma, I hope you come back again at Mercure. thanks a lot

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

navaratna kiran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend Mercure Roma West to all of my friends. Great service and excellent staff
Stayed 5 nights in Mar 2022
Response from general manager on Mar 10, 2022
Dear guest thank you very much for your beautiful comment, for us is very important your satisfaction and the concept of Hospitality. I hope you come back soon at Mercure Rome west.

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this place! the staff helped all the time!
Stayed 1 night in Feb 2022
Response from general manager on Feb 24, 2022
Dear guest thank you very much for your comment.

8/10 Good

Grady, APO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining hours were average. Wish they included more midday dining options. Also wish they had a shuttle to the CIA airport. I think these two options will help your business thrive more. But other than that you were well accommodating for what I needed.
Stayed 2 nights in Feb 2022
Response from general manager on Feb 24, 2022
Dear guest thank you for your comment and your suggestion. I ensure all our effort to evaluate this points and if possible improve our services. thank again for sharing with us your opinion.

2/10 Terrible

Laura, Waltham

Traveled with partner
Disliked: Cleanliness, amenities
The lobby is okay. The staff not very friendly. The room is gross. The carpet disgusting, the bathroom horrible, not very clean and no soap. Beds not very comfortable although clean sheets. There’s some room freshener in the room that is overpowering. The bathroom smelled like someone was smoking all night. Shuttle service starts at 7:30 and our flight was at 6 so no shuttle and cab was €45 to FCO. Would not recommend.
Stayed 1 night in Dec 2021
Response from general manager on Jan 4, 2022
Dear Guest thank you very much for your comment and sorry if we don't have satisfied your expectation, and for this please accept my apologies. I assure you all our effort to check what's happened about the points that you reported, next time please talk with the reception for an immediately solution. Thanks and sorry again.

4/10 Poor

Patricia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There were no outlets next to bed and we couldn’t use the airport shuttle. Our flight left at 0800 but the shuttle service doesn’t start until 8.
Stayed 1 night in Dec 2021
Response from general manager on Jan 2, 2022
Dear guest thank you for your comment and I'm sorry for the problem with free shuttle service, but for a good organization in very important for us reserve the transfer from/to Airport in advance. Thanks again for your comment and sorry again for the inconvenience.

6/10 Okay

Vincenzo

Liked: Cleanliness
Staff needs to be updated on green passes from countries other than EU. I have Canadian green pass which is to be accepted in Italy as per the ministero della salute web site stating the Canadian pass is to be accepted in Europe. Yet I am constantly having to explain this to staff at check in.
Stayed 2 nights in Dec 2021
Response from general manager on Dec 17, 2021
Dear guest thank you for leave us your comment. I assure you that all our staff is trained perfectly and update about the green pass control, but unfortunately in Italy the dispositions change frequently for cause of the pandemic variaton, and in order not to commit any infraction they have deepened the control. That's all, I apologize if you waited a few minutes. Thanks again

2/10 Terrible

Claudia Elizabeth

Liked: Cleanliness
I emailed them three times trying to inquire and request shuttle service. I never received a response. The website said that I could arrange a shuttle to the airport any time outside the normal shuttle hours but when I got to the hotel they said that it wasn’t possible to get the shuttle when I needed it.
Stayed 1 night in Nov 2021
Response from general manager on Nov 23, 2021
Dear Guest thank you for your e-mail, I assure you that in all our website is write that the free shuttle service from and to Airport is possible previous reservation and available in the timetable schedule. Our intention is satisfy all our guests request, but is necessary and priority organize this free services, specially in this period with Covid restriction protocol. Sorry for this misunderstanding, we hope to have another opportunity. Thaks again for leave us your opinion.

2/10 Terrible

Kellie

Traveled with partner
Disliked: Staff & service, amenities
The front desk charged me more for my room on arrival. They insisted that two people needed more than a queen bed so we needed to pay for a bigger room. (I have a queen bed at home and it is more than adequate). They would not give me the room I booked originally. The other hotels in the area were sold out so I had no choice but to pay the extra. The staff were very rude. The shuttle, despite me calling ahead of time to make it would be available for us, would not be available for us when we needed it. No explanation. No apology. The room service order was wrong. They got angry when we pointed it out and wanted a refund for items we didn’t order and for wanting the times we did order. The staff were very unhelpful and downright rude. I would not stay at this hotel again.
Stayed 1 night in Oct 2021
Response from general manager on Nov 5, 2021
Dear Guest I'm sorry for your dissatisfaction, but is important specify some aspect, you are booked a room with one big bed (french sofà) instead your booking was for two people, for this the reception has requested an added charge. About the free shuttle bus is always available, but is necessary booked the seat and transfer in advance. Anyway i give you all our apologies and hope in the future to have another opportunity for welcome you at the best. Thanks for sharing with us your comment.

6/10 Okay

Pamela

Traveled with family
Liked: Cleanliness, staff & service
The airport shuttle was a lifesaver. The staff, the common areas and the food were all wonderful. Our room was not so great. The bed was literally as hard as a board, extraordinarily uncomfortable. The floor and walls were a little in disrepair, the walls so thin we could hear the room next door talking and yelling late into the night.
Stayed 1 night in Oct 2021
Response from general manager on Nov 3, 2021
Dear Guest thank you for to have appreciate our services, sorry for the problem with your near room. Thanks again