Ratings based on 225 Verified Reviews

3.2 out of 5
60% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Oct 16, 2017
The hotel is unclean dirty sheets hair everywhere the kitchen that did not work the phone did not work it was a total disappointment and a waste of money I would not recommend this hotel to any one.yuck!!!!
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Madison WI

Room was not clean and hallways reeked of smoke.

Posted Sep 25, 2017
My room had dirt and dust everywhere. The bathroom sink had toothpaste (not mine) still in it. The floor had dust balls rolling around. I am not a neat freak but this room was nasty. I would not recommend this hotel to anyone.
Comment from Hotel Management
Sep 27, 2017 by Hotel Management, Hotel Management
I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the cleanliness issues you encountered in your room and the inconvenience it caused. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Was fine in a pinch

Posted Jul 13, 2017
Needed a hotel for 3 nights, not a bad place, stayed here before but was expensive because it was a Holiday week
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback. We are happy to know your stay with us was comfortable and that you had a good time while here. Thanks again for being our guest at Extended Stay America - Minneapolis - Airport - Eagan - South, and we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Looked like it needed to be cleaned

Posted Jul 11, 2017 on Orbitz
Looked like the maid staff didn't do a super thorough cleaning job prior to my arrival. Counters needed to be wiped down of spilled liquids. Overall not too bad considering the price.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for your feedback. Although you liked the value we offer, please accept my apology for the cleanliness issues you experienced in your room. I have immediately discussed your concerns with my housekeeping team to ensure a review of our daily checklists. We hope to have another opportunity so that we can make this up to you on your future visit. Sincerely, General Manager
3 out of 5
by A verified traveler

Ok hotel close to airport

Posted Jul 1, 2017
Everywhere inside hotel smell smoking something. There is no breakfast just coffee and doughnut
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay at our hotel. Although you liked our close proximity to the airport, we’re sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
1 out of 5
by A verified traveler

DO NOT STAY HERE UNLESS NO OTHER OPTIONS

Posted Jun 19, 2017 on Hotels
The rooms and the hotel are dingy. They overbooked the hotel and turned us away the first night even though we had a guaranteed reservation. They did not offer anything to compensate for their error. We could not find another hotel for the night because it was late. The service was horrible. We went to the front desk to speak with a manager regarding the inconvenience and the state of the room the 2nd night and the manager refused to come out of their office but instead yelled from their office to the front desk attendant. AVOID THIS HOTEL!
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Thank you for sharing this review. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 13, 2017 on Hotels
hotel was a little dated, staff was friendly. room smelled like fish and grease, uncomfortable beds
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Thank you for your feedback. Although you liked our courteous associates, I am sorry for the cleanliness issues you experienced in your room. I have shared your concerns with my housekeeping team to ensure no future guests experiences the same. We also appreciate your feedback about our bedding and apologize it did not meet your expectations. We hope you will choose us again so that we can provide you with an improved visit in the future. Sincerely, General Manager
4 out of 5
by Cynthia

Posted Jun 10, 2017 on Hotels
Comment from Hotel Management
Jun 12, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Minneapolis - Airport - Eagan - South. Sincerely, General Manager
1 out of 5
by A verified traveler from Eagen Mn

Dirty rooms need updates, basic needs not met.

Posted May 22, 2017
Pros: Location
Cons: House keeping and maintenance issues, need ice machine.
Rooms had all kinds of maintenance issues lights that did not work broken tolets dirty rooms.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
3 out of 5
by Gary

unknown

Posted Apr 28, 2017 on Hotels
I rented the room for my brother is I cannot rate it at this time.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Gary, thanks for your feedback. We are glad you chose our hotel for your brother’s visit. We hope he will have a pleasant stay. We also look forward to seeing you soon. Sincerely, General Manager