Ratings based on 428 Verified Reviews

3.2 out of 5
55% of guests recommend
3.2 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Nov 2, 2017
Nothing spectacular but it is comfortable and lived up to our expectations.
Comment from Hotel Management
Nov 2, 2017 by Hotel Management , Hotel Management
Thanks for choosing Extended Stay America for your stay. We are happy to know you were satisfied with your visit with us. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from St Louis Mo

bed and tv

Posted Oct 25, 2017
Pros: the guy at service was a help
Cons: fix bed problem and maybe have a larger tv and update furniture.
Location: near casinos and eating places
sit on end of bed the back of bed fly up in the air and you fall to floor. tv is to small to watch from bed
Comment from Hotel Management
Oct 26, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and were impressed with the service provided by our Front Desk associates. However, we are sorry you found the bed in your room to be uncomfortable. We have shared your concerns in regard to the room with my team to ensure no future guest experiences the same. We truly hope you will give us another chance to prove that we are committed to providing good facilities and service. Sincerely, Hotel Management
5 out of 5
by A verified traveler

it was Nice hotel but I felt out of place

Posted Oct 20, 2017
Lots of people in the parking lot in the hallway
Comment from Hotel Management
Oct 20, 2017 by Hotel Management, Hotel Management
Thank you for sharing your amazing experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Sleepy Check out

Posted Sep 7, 2017
When trying to check out at 7:00 AM had to wait as there was no one there Until a woman came out of the back and appeared to have just woken up Her attitude was horrible. The person at check in the night before was very pleasant
Comment from Hotel Management
Sep 9, 2017 by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay and for sharing your feedback. I apologize for the inconvenience you had with our service and have shared your comments with my staff so that such an incident doesn't happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
2 out of 5
by A verified traveler from wilkes barre PA

Awful stay for $80

Posted Aug 28, 2017
I could have had a better stay at a motel down the road. The hotel and room smelled so bad that we actually went out and bought air freshener to be able to sleep there. The room would have been nice otherwise. The sheets and blankets were rough and uncomfortable. We were only there for 4 hours. Just stopping for a nap the car would have been better to sleep in. I do not recommend this hotel by any means.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
2 out of 5
by A verified traveler from Missouri

Amenities

Posted Aug 24, 2017
Pros: location and staff
Cons: cleanliness
You must get all that you want for your kitchen at the front desk, or ask them to bring it to you...coffee maker, toaster, plates, pans, etc. These things are not in the room when you arrive
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Mary, thank you for being our valued guest and for posting your remarks. We are happy to read you enjoyed our location and the service provided to you. However, I am sorry that you were unhappy with our hotel policies and for the cleanliness issues you encountered. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We would love the opportunity to serve you again on your next visit to the area. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Jul 17, 2017
The room needs updates. The towel holder in the restroom fell, there were dead bugs in the floor in the restroom & the iron holder, came out of the wall & fell. The comforter & sheets made my skin itch. The staff was nice but there was only muffins for breakfast.
Comment from Hotel Management
Jul 20, 2017 by General Manager , Hotel Management
Julie, please accept our sincere apologies for not meeting your expectations, and we regret the inconvenience it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. All your concerns will be shared with the respective team so that they will be more diligent in their efforts. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
2 out of 5
by A verified traveler from St Louis

Posted Jul 13, 2017
Very noisy and there was a water bug in bathroom.
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
Marquia, I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the noise issue you experienced. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. In regard to the cleanliness issues you encountered in your bathroom, I have shared your comments with my housekeeping team to take corrective actions. I hope you will return so we can make it up to you. Sincerely, General Manager
5 out of 5
by Nicholas

1 of St louis top 5 hotels.

Posted Jul 8, 2017 on Hotels
I couldnt ask for anything more than what extended stay offers and provides for the customers.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Nicholas, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your visit and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America - St. Louis - Earth City. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Kitchen cleanliness

Posted Jul 7, 2017
The microwave and oven look like they have not be cleaned in months. Gross!
Comment from Hotel Management
Jul 9, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are pleased you had an overall nice stay. However, we are sorry for the cleanliness issues you experienced with our in-room amenities. Your concerns will be shared with my housekeeping team to take corrective actions. We hope you will give us another chance for an improved visit the next time you are in the area. Sincerely, General Manager