Ratings based on 436 Verified Reviews

3.2 out of 5
57% of guests recommend
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Not terrible

Posted Feb 25, 2018
It’s definitely not the Hilton. But it was fairly clean. The bed was comfy. And it’s exactly what I paid for.
5 out of 5
Recommended
for Everyone
by A verified traveler from st.louis mo

Nice hotel

Posted Feb 5, 2018
Had a great experience will come back the only problem we had was with the t.v. connection was bad the cable card was broken and we were unable to watch tv
Comment from Hotel Management
Feb 6, 2018 by Hotel Management, Hotel Management
Erica, thank you for selecting Extended Stay America for your accommodation and for sharing your review. We are glad to read you had a great stay with us and enjoyed many aspects of our hotel. However, we are sorry for the inconvenience you experienced and have shared your feedback with our Maintenance team to rectify the issue you mentioned. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice

Posted Jan 25, 2018
Nicole is very friendly & greeting is good at this ESA. Thx
Comment from Hotel Management
Jan 25, 2018 by Hotel Management, Hotel Management
Thank you so much for the wonderful review, most especially the kind comments about our Nicole. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Hermann, MO

Nice hotel for the cost

Posted Jan 22, 2018
Pros: friendly staff
Cons: make sure carpets need to be cleaned on a regular basis
Location: Earth City MO near airport and casinos
We enjoyed our stay, carpets need to be cleaned in the rooms. After using a towel it was dropped onto the floor and stepped on. The foot print was imprinted in brown from the floor. Did not make me feel very good. Would not take shoes off in room again.
Comment from Hotel Management
Jan 24, 2018 by Hotel Management, Hotel Management
Eric, thank you for your review. We are glad to read you liked our affordable rates and courteous service. However, we do apologize for the problem you experienced with the cleanliness of the carpet in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Hermann MO

Very helpful service

Posted Jan 21, 2018
Quiet and comfortable Great relaxing evening and will book again
Comment from Hotel Management
Jan 21, 2018 by Hotel Management, Hotel Management
Thank you for taking time to post your kind review of our hotel. Nothing makes us happier than hearing that our associates made you feel welcome and were attentive to your needs. Making our guests happy is our number one priority so your comments show us that we are meeting our goal. We will share your words of appreciation with our team to recognize them for the hard work they do every day. We value your business and hope you will come back and stay with us again at Extended Stay America. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2017
great for a day we stayed there. One day is not enough to fully make any conclusion
Comment from Hotel Management
Dec 29, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Clean hotel near office park

Posted Dec 21, 2017
Only complaint is that it claimed free breakfast was included, but it turned out to be only a coffee bar with some granola bars.
Comment from Hotel Management
Dec 21, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the convenience of our location. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
by Sara

Definitely a nice place

Posted Nov 25, 2017 on Hotels
Granted I’ve never been to the area before it was very nice & decent. The staff was very nice and helpful. The room was very spacious & clean.
Comment from Hotel Management
Nov 27, 2017 by Manager, Hotel Management
Sara, thank you for reviewing Extended Stay America. We are delighted to learn you liked your spacious room and were impressed with the exceptional service provided by our staff. Your compliments will be shared with our team to let them know their efforts have been appreciated. Thank you once more, and we look forward to hosting you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Nov 2, 2017
Nothing spectacular but it is comfortable and lived up to our expectations.
Comment from Hotel Management
Nov 2, 2017 by Hotel Management , Hotel Management
Thanks for choosing Extended Stay America for your stay. We are happy to know you were satisfied with your visit with us. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from St Louis Mo

bed and tv

Posted Oct 25, 2017
Pros: the guy at service was a help
Cons: fix bed problem and maybe have a larger tv and update furniture.
Location: near casinos and eating places
sit on end of bed the back of bed fly up in the air and you fall to floor. tv is to small to watch from bed
Comment from Hotel Management
Oct 26, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and were impressed with the service provided by our Front Desk associates. However, we are sorry you found the bed in your room to be uncomfortable. We have shared your concerns in regard to the room with my team to ensure no future guest experiences the same. We truly hope you will give us another chance to prove that we are committed to providing good facilities and service. Sincerely, Hotel Management