Ratings based on 1,962 Verified Reviews

3.8 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from st Louis

Posted Feb 12, 2018
Wonderful everyone was nice very clean had a good time
Comment from Hotel Management
Feb 12, 2018 by Hotel Management, Hotel Management
Janeen, Thank you for your feedback. We appreciate you choosing to stay with us. As our guest, you are the one who tells us how we are doing. Our goal is always to make sure that our guests have a comfortable and enjoyable stay. We thank you for choosing to stay with us, and hope that we will see you again soon! Thank you,
2 out of 5
by A verified traveler from st. louis

Won’t stay again

Posted Feb 11, 2018
Hotel rooms are ugly and bed is so uncomfortable.
Comment from Hotel Management
Feb 12, 2018 by Hotel Management, Hotel Management
Christina, Thank you for your feedback. We appreciate you choosing to stay with us. Our goal is always to make sure that our guests are comfortable and enjoy the experience. We apologize if we did not meet that goal. We will make sure to relay your experience to the proper department so that we can correct any issues you experienced. We hope that you will change your mind and come back and see us again. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, Ca

Clean and remodeled

Posted Feb 10, 2018
Great room, very clean. Awesome shower and plenty of outlets in the room for charging or other needs. No carpet in the room made it feel cleaner than carpeted floors. I stayed here for one night to depart from the airport and was with my 18 year old son. There are NO restaurants acessible to 21 and under. The pizza, burger, Chinese restaurants are all behind a security guard and only 21 year olds can eat. Worst design ever. There wasn’t even a gift shop or sundry shop for water, chips, or snacks. We went to bed hungry because the hotel is far from any place to eat. This was the only disappointing thing about our stay.
Comment from Hotel Management
Feb 11, 2018 by Hotel Management, Hotel Management
Hello, Thank you so much for your feedback. We appreciate you choosing to stay with us, we are very glad that you enjoyed your room. We do have a few restaraunts outside of the casino. This includes Hollywood & Grind, Final Cut, Auntie Anne's, Charlie Gitto's and 99 Hops House. We're sorry that you didn't get to enjoy one of our many restaurants. We hope that you will come back and visit us again soon! Thank you,
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Casino and Restaurants

Posted Feb 5, 2018
Great casino and restaurants. Staff very friendly. Hotel hallways needed vacuuming and the rooms were not really clean. Could use some TLC when it comes to cleanliness. Italian restaurant was superb.
Comment from Hotel Management
Feb 5, 2018 by Hotel Management, Hotel Management
Melisa, Thank you for your feedback. We are glad that you chose to stay with us. We appreciate you letting us know about the hallways, we will make sure to pass your feedback along to the proper department so that they can look into it. We thank you again for choosing to stay with us, and hope that we will see you again soon. Thank you,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2018
Overall good experience . I would recommend this hotel.
Comment from Hotel Management
Feb 2, 2018 by Hotel Management, Hotel Management
Hello, Thank you for your feedback. We are so glad that you chose to stay with us and that you enjoyed your experience. We appreciate your recommendation and hope that you will come back and see us again soon! Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis tn

Much needed time off

Posted Jan 30, 2018
Enjoyed my stay in st louis,I took a small trip for some relaxation and I really enjoyed the peace and quiet weekend there
Comment from Hotel Management
Feb 2, 2018 by Hotel Management, Hotel Management
Tim, Thank you for your feedback. We are so glad that you got to spend your time off with us. We are very happy that you got to enjoy you stay. It is always our goal to make sure that our guests are comfortable and get to relax. We appreciate you choosing to spend your time off with us, and hope to see you again soon! Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler from herrin Il

Nice and clean

Posted Jan 27, 2018
Room was very clean and spacious. The staff we encountered were friendly and helpful
Comment from Hotel Management
Jan 27, 2018 by Hotel Management, Hotel Management
Andy, Thank you for your feedback. We appreciate you letting us know. We are so glad that you enjoyed your room and that the staff was friendly and helpful. It is always our goal to ensure our guests have an excellent stay. We hope to see you again soon! Thank you,
3 out of 5
by A verified traveler from Louisville, KY

Once is enough

Posted Jan 27, 2018
We arrived at the hotel on a Friday afternoon and there was one person at the check in desk. Needless to say the wait was a little long. We got to the room and when we opened the door the smell of smoke was overwhelming. The room itself wasn't bad though. We did have a nice dinner at 99 Hops. Great food and a nice atmosphere. Not a whole lot of places to eat in the hotel and the casino is nothing to write home about also. If ever in St. Louis again I think we will definitely stay at another hotel without a casino.
Comment from Hotel Management
Jan 29, 2018 by Hotel Management, Hotel Management
Tom, Thank your for your feedback. We appreciate you letting us know about your stay. We are sorry that you experienced a delay in your check in process. We will make sure to pass that feedback on to the team. We are glad that you enjoyed the room. We hope that you will change your mind and come visit us again soon! Thank you,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2018
went to casino for my mothers 70th. birthday. Had a great time
Comment from Hotel Management
Jan 27, 2018 by Hotel Management, Hotel Management
Hello, Thank you for your feedback. We are so glad that you had a great stay. We hope that your mother had an excellent 70th birthday. It is always our goal to make sure that any stay you have with us is pleasant. We hope to see you both again soon! Thank you,
4 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Clean, nice hotel

Posted Jan 22, 2018
Pros: Comfortable Rooms
Cons: Smoke handling system in the casino.
Clean and comfortable room. Good choice of dining. Final Cut Steakhouse is wonderful. Clean, well run casino, although it was particularly smoky this trip.
Comment from Hotel Management
Jan 22, 2018 by Hotel Management, Hotel Management
Kathy, Thank you for your feedback. We appreciate you choosing to stay with us. We are so glad that you enjoyed Final Cut and the room! We will make sure to pass your feedback about the smoke in the casino along to the proper department so that they can look into it. We hope that you will come back and see us again soon! Thank you,