Ratings based on 640 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Feb 12, 2017
Will not return in the future. Will be stay at other casinos that area.
Comment from Hotel Management
Feb 13, 2017 by Ameristar East Chicago, Hotel Management
Hello, and thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience was less than perfect. We pride ourselves on delivering exceptional guest service in all areas, and we are sorry that we did not achieve this during your stay. Please know that we value your feedback and have shared your review with our leadership for review, and we do hope that we have the opportunity to see you again in the future. Respectfully, Ameristar East Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler from Frankfort, IN

Nice hotel

Posted Feb 10, 2017
Pros: Convenience to casino
Would like to see extra toiletries in the restroom. We had a great stay! We will be back!
Comment from Hotel Management
Feb 13, 2017 by Ameristar East Chicago, Hotel Management
Dear Holly - Thank you for taking the time to share your kind comments with us. We are thrilled to hear that you had a great hotel stay and that you especially enjoyed the convenient access to the casino. We have also shared your suggestion about the toiletries with our hotel leadership, and we look forward to hosting you again in the future. Sincerely, Ameristar East Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oberlin, OH

Top Notch Hotel!

Posted Jan 30, 2017
Pros: I loved everything about the hotel room, elevators, lobby, and personnel.
Cons: Hotel needs a sundries or convenience store with snacks and drinks. The casino eateries do not suffice for late night snacks or dessert offerings.
Location: Very nearby, nothing. Not a tourist or walking area and must be on guard for your safety. Things to do are across the Skyway in Chicago.
A hidden gem of a hotel. The rooms are better than the pictures! Extremely comfortable furnishings. The rooms have a great ambiance for a romantic getaway with whomever, bring somebody and enjoy! The bathroom was huge! With separate shower, tub, and water closet (toilet area)! Why is it a hidden gem? Mainly because of its location. Once you make it through the smog and stench of the very nearby factories, the rooms are well worth it and don't break your wallet either!
Comment from Hotel Management
Jan 31, 2017 by Ameristar East Chicago, Hotel Management
Dear James - Thank you for taking the time to detail your experience with us. We are delighted to hear that you loved everything about your hotel room, especially the bathroom. We are also pleased to hear that you enjoyed the service from our team, and we have shared your compliments along with your suggestion regarding snacks with our leadership. Thank you again for your visit and your review, and we hope to host you again soon. Kindly, Ameristar East Chicago.
3 out of 5
by A verified traveler

Non-smoking rooms smell like smoke

Posted Jan 29, 2017
Pros: beautiful and clean
Cons: smell of non-smoking rooms
this is the second time I've stayed here and the last time. While the staff and appearance is top notch, both times I stayed, I requested a non-smoking room and both times my room smelled smokey and gross. I also was disappointed in the noise volume from other rooms and my neighbor. In this case, I stayed in room 1116. I was also annoyed that the room stayed at temperature 72 even when I turned off the AC and heat. I like a room to stay around 68 without have the AC on all night in the middle of winter. 72 is way too hot for my comfort.
Comment from Hotel Management
Jan 31, 2017 by Ameristar East Chicago, Hotel Management
Hello, and thank you for taking the time to share your feedback with us. We are pleased to hear that you think our hotel is beautiful and clean and that you also enjoyed the service from our team. We are also sorry to hear that your stay was less than excellent due to smoke. Only certain levels of our hotel allow smoking, and our front desk team would be happy to accommodate you in finding a room that you feel more comfortable in. We have also shared your feedback regarding the smoke and temperature with our facilities team to ensure that our ventilation system is in proper working order, and we hope we have the opportunity to welcome you back as our guest. Kind Regards, Ameristar East Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Wife's Birthday Stay

Posted Jan 28, 2017
Pros: Cleanliness and style.
Cons: A microwave in the room would have been a plus.
Stayed there to celebrate wife's birthday and to top it off, ended up winning almost $800.00.
Comment from Hotel Management
Jan 29, 2017 by Ameristar East Chicago, Hotel Management
Dear Rick - Thank you for taking the time celebrate such a special occasion with us. We are very pleased to hear that you had a wonderful hotel stay and that you enjoyed the cleanliness and style of our hotel. We are also thrilled to hear that you had some luck playing your favorite games. We have shared your feedback with all appropriate departments, and we look forward to hosting you again soon. Kind Regards, Ameristar East Chicago.
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago surburbs

Nice place to stay

Posted Jan 21, 2017
Pros: Modern and clean
Cons: Fan in bathroom, put more towels in bathroom.
Location: Casino a few steps away and five restaurants to choose from.
The room was very clean and comfortable. Short walk to the casino, good workout room. Should have a bathroom fan and we needed more towels. Other than that, is was a great place to stay.
Comment from Hotel Management
Jan 23, 2017 by Ameristar East Chicago, Hotel Management
Dear Mary - Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great hotel stay and that you thought your room was very clean and comfortable. We have also shared your suggestions regarding the bathroom fan and towels with the appropriate department, and we look forward to hosting you again in the future. Kind Regards, Ameristar Casino Hotel East Chicago.
5 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Good afternoon - Thank you for your recent visit and your review. We are glad to see that you had a lovely time during your stay, and we look forward to welcoming you back in the future. Kind Regards, Ameristar East Chicago.
4 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Nice facility, after a day of business in Chicago came back to a room that was not serviced by housekeeping. Very disappointing after a long day.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Hello - We appreciate you taking the time to detail your recent experience. We are pleased to see that your overall experience was positive and that you enjoyed our hotel and casino. We have also shared your comments regarding the housekeeping service to our hotel leadership to ensure a better guest experience in the future. Thank you again for your visit and your review, and we look forward to hosting you again in the future. Kind Regards, Ameristar East Chicago.
5 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Hello, and thank you for taking the time to share your outstanding review with us. We are thrilled to see that you had a five-star experience during your visit, and we look forward to hosting you again in the future. Kindly, Ameristar East Chicago.
5 out of 5
by A verified traveler

Nice Hotel!

Posted Nov 8, 2016 on Hotels
Bathroom was extremely nice. Room was clean. Front Desk help was very nice and very welcoming. Casino was standard but staff was nice!
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Hello, and thank you for taking the time to detail your wonderful experience with us. We are thrilled to hear that you enjoyed your hotel room, especially its cleanliness as well as the bathroom. We are also pleased to see that the service from our team made your experience even more special. We have shared your compliments with all appropriate departments, and we look forward hosting you again in the near future. Kindly, Ameristar East Chicago.