Posted Oct 16, 2016
I arrived with a service dog, and they asked for registration papers, a violation of 2011 ADA. I searched everywhere for a check-out time, and it wasn't posted. I called front desk for late check-out, and they didn't indicate what the time would be. A few minutes before I was ready to leave my room, housekeeping, in spite of the "Do Not Disturb" sign, opened the door, startling me and my dog. A few moments later, I got a call from front desk asking if I was extending my stay. Only then did they indicate that late-check-out time was 8 minutes before housekeeping had entered the room. The facility was rough around the edges with peeling wallpaper and worn carpet. Pity, because the bathroom, usually the first area to show wear, was wonderfully luxurious.
Comment from Hotel Management
Oct 18, 2016 by Ameristar East Chicago, Hotel Management
Dear Roberta, thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your time at the Indiana Dunes and that you also enjoyed the bathroom in your room. Please know that we have shared your experience regarding your service dog and housekeeping with our hotel leadership to ensure a better experience in the future. We take this very seriously, and we do hope we have the chance to welcome you back in the future. Respectfully, Ameristar East Chicago.