Ratings based on 32 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Nairobi

Hotel w/ conference facility on a beach near Dar.

Posted Oct 10, 2017
Pros: Good Space for conferences
Cons: Customer Service
Location: Traffic to and from the airport is terrible
Hotel has a sea view and decent conference space close to Dar though travel time to and from airport is 1 - 2 hrs. Staff struggled a bit to provide adequate customer service, for example typically one overwhelmed person at front desk checking people in and out and could not fix the internet in the room. Internet reception spotty throughout the property. If you need a large facility to hold a conference in a sea setting near Dar then you might consider White Sands. Otherwise look elsewhere, definitely do not book a holiday here.
Comment from Hotel Management
Nov 8, 2017 by George Kamau., Hotel Management
Dear Steve, Thank you for comments below well received, we shall consider all of them. Best regards, George.
3 out of 5
by A verified traveler

Only OK.

Posted Aug 1, 2017 on Hotels
Overall a bit disappointing. The photos show the best bits of the resort. Service was slow. Food was generally ok (only ok) but the breakfast area felt a little dirty. Entertainment was good apart from a rather out of tune singer that sang every night (they had other entertainment too). Rooms were comfortable and clean apart from the odd cockroach but that goes with the nature of the surroundings so not something we were concerned with. Beach is lovely and pool area good. All inclusive package is the same restaurant 3xper day (buffet only) - essentially this isn't what I count as all inclusive when they have, and advertise, various dining options. Don't be caught out on this as it isn't anywhere on the booking websites or their own hotel website that this is the case. Very misleading!!
Comment from Hotel Management
Aug 7, 2017 by George, Hotel Management
Hallo there, We are sorry you felt that we were under expectation and we will try and upload more photos and details online to make sure clients understand in full what they will be getting. Best regards, George Kamau, E-Commerce Manager.
5 out of 5
by Raju

A weekend Break

Posted Jun 20, 2017 on Hotels
The service was amazing from the time we got there to when we left. We were on half board so that we had the flexibility to try out the other restaurants at Blue bay. The food was good. The beach was amazing. Very well maintained. The pools were great. They also managed to organize a lovely private dinner on the beach one night to celebrate a reunion with my friend and celebrate our birthdays as we could not be in the same city to celebrate them together on the actual dates. I would go there again. Thanks to all the staff that made the weekend amazing.
Comment from Hotel Management
Jul 11, 2017 by George, Hotel Management
Dear Raju, I would like to thank you for your feedback on your recent stay with us here at Sultan Sands Island Resort. We take all guest feedback seriously with a view to improving our resort and guest experience every way we can. We welcome you to stay with us again :-) Best regards, George Kamau, E-Commerce Manager.
4 out of 5
by A verified traveler

Great Gardens, Lackluster Service Vibe

Posted May 23, 2017 on Hotels
Overall, stay was good. Staff wasn't particularly warm or welcoming. Felt a bit like we were inconveniencing them to stay there. Went to Dream of Zanzibar down the road and the staff was very friendly.
Comment from Hotel Management
Jul 11, 2017 by George, Hotel Management
Hallo there, I would like to thank you for your feedback on your recent stay with us here at Bluebay Beach Resort & Spa. We take all guest feedback seriously with a view to improving our resort and guest experience every way we can. We welcome you again at our resort :-) Best regards, George Kamau, E-Commerce Manager.
4 out of 5
by ketan

Posted Dec 22, 2016 on Hotels
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear Ketan, Thank you for your rating. Best regards, George Kamau, E-Commerce Manager.
5 out of 5
by A verified traveler

Amazing

Posted Oct 22, 2016 on Hotels
Beautiful place and hotel
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Thank you and you are welcome to stay with us again. Best regards, George Kamau E-Commerce Manager.
4 out of 5
by A verified traveler

Posted Sep 1, 2016 on Hotels
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Hallo there, Thank you for staying with us, we welcome you again :-) Best regards, George Kamau, E-Commerce Manager.
5 out of 5
by Maria

Posted Jun 30, 2016 on Hotels
Great hotel and nice and attentive staff
Comment from Hotel Management
Jul 14, 2016 by George, Hotel Management
Hallo Maria, This is good to hear from you and we welcome you to stay with us again. Best wishes, George Kamau, E-Commerce Manager.
3 out of 5
by A verified traveler

nice value, staff needs work

Posted Nov 26, 2015
Pros: The value, the lobby and grounds and several on the staff who went out of their way to be helpful.
Cons: Bedding, towels, replacement of shower gel and shampoo; willingness of some staff to help guests with requests that are made nicely and politely.
Location: The location is great for the northern beaches and snorkeling Mnema atoll, but is over an hour drive to the airport and Stone Town.
This hotel has lovely grounds and is a good value. However, management at this hotel responds to criticism with belittling and accusing you of things you didn't say. When I pointed out that after 4 nights my 1 small bottle of shower gel had still not been replaced (and was not replaced even when I asked for it to be), I was told expecting more was 'mass consumerism'. Despite asking several staff members nicely to either make a call or other arrangements for me, always with a please and thank you, they would look at me like they couldn't understand what I was saying and seemed very hesitant to do so. Management defended this behavior by suggesting I had spoken disrespectfully to them, which never happened. The towels were rough, dingy and yellowed, yet management flat out said 'they aren't yellow' despite not seeing them. The comforter was rough from overuse and the mattress uncomfortable. It's unfortunate that instead of using criticism as an opportunity to improve, management gets very defensive and places blame on the guest.
Comment from Hotel Management
May 12, 2016 by George, Hotel Management
Thank you for the positive remarks and for pointing out on the cons that we shall improve on
3 out of 5
Recommended
for Everyone
by A verified traveler from Nairobi

A large hotel with services by good beach

Posted May 8, 2015
Pros: Location on the sea and beach. Had a big garden and was quiet.
Cons: Would be nice if they paid close attention to people's room choices (took hours to shift to the room type requested)
Location: On the beach so typical beach activities, including boat tours, diving/snorkeling, kite surfing. Nearby are interesting spice farm tours.
We visited during the middle of the rainy season so had some of the inevitable heavy rain. The hotel has good facilities and is spread over a large area with well kept gardens. The hotel next door is a 'sister' hotel so there is the option of eating or doing activities there. The beach in front of the complex is white sand and quite wide at low tide. Some of the downsides for me were that I thought they overcharged for many items (food, drinks, spa) when they were much cheaper in other local places. The staff tried to be helpful, but some things were forgotten, like our request to shift to an upstairs room (as requested at booking) and the process took 4 hours! For those (including families with kids) who wanted to eat early, they were out of luck as dinner started at 7:30. Overall an ok visit, but glad we didn't stay longer.
Comment from Hotel Management
May 13, 2016 by George, Hotel Management
Hallo Norman, Thank you for your comments well noted, we are sorry for the room mixup and we shall make sure this does not happen again to other guests or yourself if you visit again :-)