Ratings based on 843 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa.

Close to SDSU

Posted Jul 22, 2017
Pros: Location and parking
Location: Not many restaurants near hotel
Hotel was close to San Diego State University. Room was clean & comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Reliable service

Posted Jun 26, 2017
I like the consistency of cleanliness and service.
Comment from Hotel Management
Jun 30, 2017 by oussama., Hotel Management
Dear Valued Guest On behalf of the holiday Inn La Mesa Team. we would like to thank you very much for staying with us and also for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Thanks

Posted Jun 26, 2017
Good hotel for money...............................
Comment from Hotel Management
Jun 30, 2017 by oussama, Hotel Management
Dear Valued Guest On behalf of the holiday Inn La Mesa Team. we would like to thank you very much for staying with us and also for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Carnation, WA

Perfect For Visiting Friends.

Posted May 22, 2017
We stayed in the Holiday Inn as our friends live nearby. It was clean, well maintained and was a bed for us to sleep in. It wasn't much different from any hotel chain in it's price range, but it was nice to be a few miles down the street vs. being on I8. All the staff was courteous and helpful.
Comment from Hotel Management
Jun 25, 2017 by Manager, Hotel Management
Thank you so much for the great review! We hope to see you again, soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping

Posted May 18, 2017
My stay eas great, very relaxing. Close to good eats and shopping also Doctor offices.
Comment from Hotel Management
Jun 8, 2017 by Manager, Hotel Management
Thanks for the great review!!
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice stay

Posted May 18, 2017
Ahmad at front desk was great and made things easy for our group
Comment from Hotel Management
Jun 25, 2017 by Manager, Hotel Management
I am pleased to hear that Ahmed made things great for you!
1 out of 5
by A verified traveler

Manager Will Not Refund You...

Posted May 3, 2017
I had a last minute cancellation due to work. I called Expedia before 6PM. On Holiday Inn's website it says cancellations can be made before 6PM. When they called on my behalf, the manager would not issue a refund. I work as a GM myself and if a guest cancels before the 6PM window I would refund them. Expedia or not. Care about your guests more than revenue people.
Comment from Hotel Management
May 6, 2017 by Manager, Hotel Management
Thank you for taking the time to provide feedback. IHG has a 24 hour cancellation policy. We do care about our guests very much. Therefore, we do allow exceptions based on emergency situations within the 24 hour cancellation time frame.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Stayed a week

Posted May 2, 2017
Pros: The large suite we were able to get for a week stay. Convenient location to freeway, restaurants, car wash. Small restaurant/bar on premises.
Cons: Hotel is very dated, could use a good refurbishing. Furniture and carpeting were old, the jacuzzi tub leaked water into the wall and into the bedroom.
Staff was really friendly and helpful, especially Shawny, she saved us from a terrible Expedia experience.
Comment from Hotel Management
May 6, 2017 by Management, Hotel Management
I am pleased to hear that Shawnie saved the day! I appreciate the feedback on the suite and the jacuzzi. We have put it out of order to repair quickly. Stay tuned to our website, as we are doing upgrades. We just replaced all of the mattresses and the pillows. Further, we just enhanced the pool area with a new deck. We are looking to update the rooms just after the summer!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted Apr 28, 2017
Clean, cozy and quiet. Also bed was so soft and sheets were silly smooth
Comment from Hotel Management
May 6, 2017 by Management, Hotel Management
We are glad you loved your stay. I love it! "Sheets were silly smooth."
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Perfect location.

Posted Apr 27, 2017
Comfortable, clean, modern and covienient. Excellent price.
Comment from Hotel Management
May 6, 2017 by Management, Hotel Management
You are making us blush! Thank you so much for the great compliments!