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Reviews of Holiday Inn Express Gent, an IHG Hotel

3 out of 5
Holiday Inn Express Gent, an IHG Hotel
Akkerhage 2, Ghent, East Flanders

Reviews

8.2

Very Good

Rating 10 - Excellent. 254 out of 823 reviews" "
Rating 8 - Good. 388 out of 823 reviews" "
Rating 6 - Okay. 129 out of 823 reviews" "
Rating 4 - Poor. 41 out of 823 reviews" "
Rating 2 - Terrible. 11 out of 823 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jacco

10/10 Excellent

Sherry, Black Diamond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, the rooms were comfortable and the staff were professional and friendly.
Stayed 1 night in May 2023

8/10 Good

Alison

Stayed 1 night in May 2023

10/10 Excellent

EC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Sunil

Traveled with family
Liked: Staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Tugba

Stayed 2 nights in Feb 2023

6/10 Okay

jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The £100 to use the car park. V basic breakfast.
Stayed 4 nights in Nov 2022
Response from Holiday Inn Express Gent on Nov 29, 2022
Dear Janeon,First of all thank you very much for your time to provide us feedback. Are you aware we also have a room rate with parking included?Please do not hesitate to contact me for future reservations.With warm regards,Holiday Inn Express Gent

10/10 Excellent

Marie-José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very late (2 am) after driving for more than 20 hours. We contacted the hotel to let them know that we would be late. They were there to check us in.
Stayed 1 night in Sep 2022

10/10 Excellent

Godelieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great and the staff helpful and friendly
Stayed 2 nights in Aug 2022

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and close to motorway network to be a useful break in a journey.
Stayed 1 night in Aug 2022

8/10 Good

Francis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Welcome friendly staff. Comfortable bed and good shower.
Stayed 1 night in Jul 2022

8/10 Good

Francis

Traveled with partner
Liked: Cleanliness, staff & service
Comfortable overnight stay. Even though it was busy with sports teams it was very quiet. Nice bed, great pillows, good shower and tasty breakfast
Stayed 1 night in Jul 2022

8/10 Good

J R

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from Reception Holiday Inn Express on Jul 1, 2022
Dear, First of all thank you for taking the time to for your lovely feedback Looking forward welcoming you again With warm regards, Reception Holiday Inn Express

10/10 Excellent

PM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

VISHAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Karolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went as planned.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

8/10 Good

Qing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
The Hotel is a good size room and service, the staff (Kevin) helped us when I forget bring our adaptor of phone charger (on site purchase would be 25 euro!!). Overall is good except the 19 euro/night parking charge is too much.
Stayed 2 nights in Nov 2021

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in all areas were friendly and welcoming. Excellent
Stayed 2 nights in Oct 2021

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
The hotel staff was always available if needed. The room was comfortable, and clean. Room included black out curtains which was great. There is also public transport available within walking distance which was great.
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020
Response from Céline on Aug 25, 2020
Thank you for staying with us!

10/10 Excellent

Jomaries

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Céline on Aug 25, 2020
Thank you for staying with us and sharing your excellent score, much appreciated.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, accommodating and helpful . The room was comfortable and the restaurant was affordable and great food!
Stayed 2 nights in Mar 2020

10/10 Excellent

Nachiketa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Gent was quite wonderful as the city was more beautiful than we expected. The Gent express is within a short bus ride from the city centre and so was worth staying at. The breakfast buffet was excellent and so was the bar. The staff at the front desk were also very helpful with whatever requests we had.
Stayed 3 nights in Feb 2020

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
The hotel was clean and comfortable, but a little basic. The location was OK, but it was quite a wait for a bus into town. What made the trip was the staff - they went out of their way to help us with anything we needed!
Stayed 1 night in Feb 2020
Response from Laurens on Mar 7, 2020
Thank you Gary. If it takes to long to wait for the next bus, why not try Tram 4 at the UZ Gent Hospital at walking distance. Alternatively, a taxi is pretty cheap as well in Gent. Ask reception for the best solution any time of the day or evening

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was filthy, we arrived very late so we had no chance to discuss it with management. The carpets were so dirty. The bath was so so dirty. Hairs on the shower curtain and bath. I tried to have a shower but tub was nearly blocked. I would never stay there again...
Stayed 1 night in Feb 2020
Response from Laurens Roels, Hotel Manager on Feb 28, 2020
Dear guest, would you kindly check if you have posted this review to the correct hotel? We do not have any baths in our hotel rooms. Kindly reach out to us via Expedia Customer Service to discuss this further.

6/10 Okay

Ravikumar

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Exorbitant parking charge (19 EUR per night)
Parking charge is the worst and it is 19EUR per night which is very expensive than a city centre car park. Overall the room was decent and service is good. Breakfast is average. It is continental and not a cooked breakfast. It is near a football stadium and when I went it is a match day. The traffic is horrible and too many fans on the road walking and biking. It would be nicer to avoid on a match day.
Stayed 1 night in Feb 2020
Response from Laurens Roels, Hotel Manager on Feb 28, 2020
Dear guest, thanks for the feedback. It's great to read that you liked the room and service. Parking is indeed at a fee, but it is lower than in the city center and than nearby options. Did you notice that you also get the breakfast free of charge? This certainly adds a lot of value to your stay. Match day is sometimes a bit of a problem but for a limited time before or after the match. Contact reception direct if you need assistance during your travel to the hotel.

10/10 Excellent

Ronny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Stayed 2 nights in Feb 2020

10/10 Excellent

Junior

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Gent
Our stay was comfortable and the staff were helpful
Stayed 3 nights in Feb 2020
Response from Laurens Roels Hotel Manager on Feb 23, 2020
Thank you Junior. I hope you have enjoyed our beautiful medieval city center as well. We look forward to your next visit...

2/10 Terrible

Sid, London

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Out dated, poor wash room facilities, heating did not work and during storm cold air was coming in. Additional charge for parking cars. Very unpleasant and not usual Holiday Inn experience.
Stayed 1 night in Feb 2020
Response from Laurens on Mar 7, 2020
Hi Sid, sorry that you dit not like your stay. Be advised that we are a Holiday Inn Express 3*, and not a 4* Holiday Inn. There is quite some difference in facilities. Parking is at a fee indeed, this is clearly mentioned online and on the car park. At the same moment however, breakfast is offered free of charge so this adds a lot of value to your stay too.

8/10 Good

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant Clousure
It was great apart from the hotel restaurant closing on Friday and Saturday- had to go and find somewhere else to eat , was not notified about this when booked.
Stayed 4 nights in Feb 2020
Response from Laurens Roels, Hotel Manager on Feb 15, 2020
Dear Darren, thank you for the positive feedback. We are using all possible features on Expedia to mention our facilities. Unfortunately, free text fields or day-of-week availability of facilitiees is not available on the website. We have put this on the radar of our market manager, and hope that Expedia will roll out more tools for hotels to inform guests about specific details.

2/10 Terrible

Eric, Rillaar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No Heather In thé first room Thé second room the Heather make 53 décibels, horrible I reserve one king sice bed and i dont receve it . Horrible, never again
Stayed 1 night in Jan 2020
Response from Laurens on Feb 7, 2020
Dear guest, thank you for your feedback. I'm sorry you had issues with the heater in the room. We upgraded you to a Family room with 2 Queensize beds. Apologies for the inconvenience, we will do our utmost to make your next stay a great one as you should expect from us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Gediminas

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Kevin

Stayed 3 nights in Dec 2019

10/10 Excellent

khurem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Dec 2019

10/10 Excellent

klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
The hotel was great, the staff very helpful. The description of the hotel said it had a restaurant however, it was closed all 4 night that we were there. We would not have stayed at the hotel, had we known there was no restaurant.
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This property is UNDER CONSTRUCTION. This is something that should really be disclosed online before booking. There is equipment everywhere, and they get to work VERY early in the morning. It makes the old hotel look terrible, too. Shoved into a dirty corner looking run down. Our room was so-so with old carpeting and a musty feel. The air conditioning was confusing to operate, so we couldn't cool down the room very well. The bathroom was nicely updated, though the shower head could be replaced. The breakfast was okay. Made better by the great coffee. Overall, I am disappointed in this property mainly due to the construction right outside my window.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
What was unique and at the same time terrible was that the hotel is right in the middle of a construction site and you have to find your way past cranes and machinery to get to reception. It is unsafe, very old and is adjacent to a major freeway. We opted not to stay!
Stayed 1 night in Oct 2019

8/10 Good

Roel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

2/10 Terrible

Jovhan

Traveled with group
Disliked: Cleanliness, property conditions & facilities
My Trainers were stolen by room service.
The shower water was dirty in our first room and we weren't told we had to move rooms... but the worst thing was room service stole a pair of my trainers. I am disgusted by this and have launched an investigation and won't give up until I get them back or they are refunded.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Andrej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, friendly stuff
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff always happy to help with a smile in their faces
Stayed 6 nights in Aug 2019

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019