Reception

Reviews of Hotel Cathedral

3 out of 5
Hotel Cathedral
Sint Jacobsnieuwstraat 87, Ghent

Reviews

8.0

Very Good

Rating 10 - Excellent. 77 out of 250 reviews" "
Rating 8 - Good. 111 out of 250 reviews" "
Rating 6 - Okay. 41 out of 250 reviews" "
Rating 4 - Poor. 14 out of 250 reviews" "
Rating 2 - Terrible. 7 out of 250 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and tidy, however it also reflects the age of the building, so it is not modern and swish but more rustic and practical. What this hotel has is the central location with a short 5 minute walking distance to St Bavo's cathedral and the main attractions/shops. The hosts are warm, friendly and very helpful. If you travel by car, you can drop off luggage on the side road next to the hotel but will have to park closer to the central areas which are not free but not excessive in price. As an overseas visitor, we registered our vehicle online so we were exempt from Ghent's low emission charge. Breakfast was continental style, so I took oat milk for drinks as I am lactose intolerant and it is quite common for establishments not to be fully aware of food allergies or intolerances as was the case in this instance. The City prides itself on being the capital of vegetarian food and there was a very helpful magazine in the room telling you about the vegan and vegetarian cafes/places to eat. Overall we had a great time and from a convenience point of view, the hotel was in a great place to start our exploration. The Mystic lamb painting is not to be missed. Even if you are not religious the size and quality of the painting is something to behold.
Stayed 1 night in Sep 2023
Response from An Raemaekers on Sep 26, 2023
Thank you very much for your stay with us. We appreciate your feedback!Guests with certain allergies or intolerances must mention this in advance when booking, so that the hotel can take this into account.If this is not mentioned, the hotel cannot provide suitable breakfast products.We are pleased that you had a nice stay in Ghent.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel in a good location
Clean, comfortable spacious room - a little worn around the edges but what we needed. Very helpful and welcoming staff, and a nice breakfast buffet! A short walk to either the Vrijdagmarkt or the square with the Belfort and cathedral.
Stayed 2 nights in Aug 2023
Response from An Raemaekers on Aug 23, 2023
Thank you very much for staying with us. We appreciate your feedback!

4/10 Poor

Dharmang

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property location is good. Walkable with lot of dining options. The room itself and the property itself is smelly and lacks proper ventilation in bathrooms. It was continuously raining and there was lot of water accumulation just outside the windows. When we accidently opened it, there were bugs which entered the room. My kids and myself had bug bites in the morning, although not serious, it is kind of concerning for the hotel not to weather proof it. Afterall everything is Europe is expensive, but there should be value for the money.
Stayed 1 night in Jul 2023
Response from An Raemaekers on Aug 9, 2023
When it rains, you hear the rain tapping against the window. It is therefore advisable to keep your window closed to block outside noises.If you still want to open a window, you should open the window with the mosquito net and not the other window through which the mosquitoes can fly in.You can also turn on the air conditioning that you can use to refresh the air.These complaints have nothing to do with the sleep quality or comfort of the room.I do regret that you did not report your complaints to the reception, because we always ask the guests if they had a pleasant stay.

8/10 Good

Scott

Stayed 1 night in Apr 2023
Response from An Raemaekers on Apr 11, 2023
Thank you very much for staying with us.We appreciate your feedback!

8/10 Good

Charles

Stayed 1 night in Feb 2023
Response from An Raemaekers on Feb 23, 2023
Thank you very much for staying with us. We appreciate your feedback!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close, convenient, clean! Easy walk to the Cathedral, and the Ghent city.
Stayed 2 nights in Sep 2022
Response from An Raemaekers on Sep 30, 2022
Thank you very much for your stay with us. We appreciate your feedback!

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Nov 2021
Response from An Raemaekers on Nov 23, 2021
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
The good stuff: The hotel is in a great location with mostly everything within walking distance. Our room was clean. Staff is friendly and was very helpful in arranging our late check-in. The neutral: There’s no elevator and you’ll have to climb a narrow staircase to the room. Important info for those with special needs. We didn’t try the breakfast so can’t review it. The not so good: It’s an old house and all the rooms are very different from each other which doesn’t have to be bad but it’s a gamble which room you’ll get in the end. Ours was definitely not 237sq.ft / 22sqm as advertised, it was barely half that size. This should have been made clear before booking to avoid disappointment. The bed was rather small for a double room and it had no firmness at all. It was fine for 1-2 nights but if we were staying longer than that I would have looked for another solution. Summary: I would say for a short city trip on a budget you get good value for money and a great location. If you’re looking for something longer and more comfortable I would recommend verifying the specifics with the property in advance.
Stayed 2 nights in Nov 2021
Response from An Raemaekers on Nov 22, 2021
Thank you for staying at our hotel. We appreciate your feedback!

8/10 Good

VINICIUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to be
A very nice room and bathroom...
Stayed 1 night in Aug 2021
Response from An Raemaekers on Aug 18, 2021
Thank you for visiting our hotel. We appreciate your review and we hope to welcome you next time.

2/10 Terrible

Heidi

Stayed 1 night in Aug 2021

10/10 Excellent

S.J.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from An Raemaekers on Jun 9, 2020
Thank you very much for your stay with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful staff, clean and tidy, secure on-site parking.
Stayed 3 nights in Jan 2020
Response from An Raemaekers on Jan 7, 2020
Thank you for your stay with us. We appreciate your feedback!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room and great customer service. The small problem was that the heaters were blocked by furniture and could not fully disperse the warmth in the room
Stayed 3 nights in Oct 2019
Response from An Raemaekers on Nov 4, 2019
Thank you for your stay with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Great place with friendly and helpful staff in a convenient location for sightseeing! Would stay again
Stayed 1 night in Sep 2019
Response from An Raemaekers on Sep 26, 2019
Thank you for your stay with us. We appreciate your feedback!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from An Raemaekers on Sep 9, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel in a good location. Friendly and helpful staff. Room was large but would benefit from some artwork on the bare walls to make it feel less sterile.
Stayed 2 nights in May 2019
Response from An Raemaekers on Jun 3, 2019
Thank you for your stay with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from An Raemaekers on Jun 17, 2019
Thank you for your stay with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed Helpful hostess. Great location. Decent breakfast. Rooms functional but a little tired.
Stayed 2 nights in Apr 2019
Response from An Raemaekers on Apr 10, 2019
Thank you for your visit in our hotel. We appreciate your feedback!

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from An Raemaekers on Nov 10, 2018
Thank you for your visit in our hotel. We appreciate your feedback.

8/10 Good

Michele

Parking was not at hotel but not too far away and secure - cost of 15 euro a night. Hotel was ok a bit tired but clean (although did have hole in sheet) but as only there 1 night didn't mention. Very central to centre though.
Stayed 1 night in Sep 2018
Response from An Raemaekers on Sep 12, 2018
Thanks for staying with us. We appreciate your feedback! We have also parking at the hotel at 20 € per night.

8/10 Good

Michael, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately no lift! Location is very good! Breakfast as my wife like, room is big, the bed is Ok
Stayed 2 nights in Aug 2018
Response from An Raemaekers on Aug 31, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gerard

Good hotel in great city
Ghent beautiful city - good friendly hotel centrally located, provided us with map and local guide book
Stayed 1 night in Aug 2018
Response from An Raemaekers on Aug 27, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from An Raemaekers on Jul 25, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very Noisy and Shabby - Not Recommended
Only major plus I have for this hotel is location is solid and room was pretty big. But there’s likely many other hotels with good location so I would look around. The exterior, interior and furniture all need a facelift. Especially if listed as a 3-Star hotel. This is not 3-Star quality. There’s no fans or window AC so if its warm out the room is very stuffy and hot. Noise was the biggest issue. There’s construction next door and the hotel is on a pretty busy street. There’s almost constant noise even when the windows are closed. Plus the room shakes every time a bigger car goes by. If you are a light sleeper or value a comfortable place to chill after a day or night out, don’t stay here!
Stayed 2 nights in Jun 2018
Response from An Raemaekers on Jul 9, 2018
We are sorry that you were not satisfied, we will do our best to solve the problems you have experienced.

8/10 Good

Aussie, bendigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to city
It is lovely here very close to city just a ten minute walk, had a lovely boat ride and visited the cathedral to see the paintings that they got back from the war. (Monument Men) they are amazing.
Stayed 1 night in Jul 2018
Response from An Raemaekers on Jul 5, 2018
Nice to read that you had a pleasant stay in Ghent. Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shervin, Antwerp

Liked: Cleanliness, staff & service
A cosy place to stay, in a walking distance from many bars, restaurants and nice places to visit... Very friendly and helpful staff and very good breakfast!
Stayed 2 nights in Jun 2018
Response from An Raemaekers on Jun 15, 2018
Thank you for your visit in our hotel. We appreciate your feedback!

10/10 Excellent

anni, london

Liked: Cleanliness, property conditions & facilities, room comfort
good location and clean room with helpful and friendly staff
Stayed 3 nights in May 2018
Response from An Raemaekers on Jun 2, 2018
Thank you for your visit in our hotel. We appreciate your feedback!

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this hotel
Very nice in an old building, big room and clean Very good wifi and nice breakfast The only thing that u have to go for around 30 small steps up and down with your luggage for the 1st floor because there is not lift Overall nice one
Response from An Raemaekers on Mar 27, 2018
Thank you for your visit in our hotel. We appreciate your feedback!

8/10 Good

klas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money
Overnite stay ok!
Response from An Raemaekers on Feb 28, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

guido, asuncion. paraguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.. Near historic center of the city
Great hotel. Very near the historic center of the city. Very familiar atmosphere.. It makes you feel confortable.
Stayed 2 nights in Nov 2017
Response from An Raemaekers on Dec 5, 2017
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Michael

Liked: Cleanliness, staff & service
No lobby, small rooms, good location and nice breakfast.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Had some nasty bites from misquitos Someone had left the repellent device unplugged.The hotel is near to the town centre and tram for the station and the staff were good
Stayed 3 nights in Jul 2017

6/10 Okay

Snoopy, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Renovated hotel near city centre area
Pros: 10 min walk to city centre, clean and nicely sized renovated room Cons: No elevator, no a/c, no proper luggage storage available
Stayed 1 night in May 2017

8/10 Good

Kirsty & Vikki, Lincolnshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghent holiday
Comfortable beds. large room & bathroom (triple room). windows opened wide but no air con. Good choice at breakfast, available until 10.30 a.m. Noisy area from people & traffic. Easy walking distance from centre. Fridge with drinks & choc, available at all hours at excellent prices.
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Overall, this is a great hotel. Just keep in mind it's small...we checked in & huffed our luggage up the stairs (no lift). We let ourselves into our room to find it still hadn't been cleaned after the last guests checked out. So I went back down to the front desk and the woman there went and told housekeeping to make our room a priority, which they did. Other than that, everything was great - the room was HUGE compared to most in Europe - and nice. It looked recently updated. Breakfast was good too - and the price was right. I'd stay here again and I'd recommend it to others.
Stayed 1 night in May 2017

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family place
Good location ! Friendly and helpful staff . Made us feel at home away from home . The breakfast was nice . The coffee could've been a bit stronger . Overall experience very pleasant .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Everything was first class and the receptionist, who was on duty virtually all the time we were staying, was very helpful in every way.

8/10 Good

MR LEON

Liked: Cleanliness, staff & service, room comfort
Helpful and friendly staff made the stay very comfortable

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, clean and spacious.
The welcome and service at the hotel were excellent. The facilities in our family room were great and the room very very spacious. Two rooms over two floors with a full kitchenette.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A cheap looking hotel in a convenient location
The hotel location is 5 minutes walk from the cathedral and main square. It is on a busy street but most of the rooms face the side street. The decore in the hallway is very dated and the energy efficient lights in the bedroom are dim and not very welcoming. The bed itself was comfortable and the wifi worked fine. Breakfast was 12 euros and was good.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid it
Tired facility, charmless. Very poor lighting. Just avoid it.

8/10 Good

Mike , London and

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the centre
Pleasant hotel with pleasant staff. Room nice and big and comfortable. Room a bit noisy from traffic but location is very close to centre's. Gave us a free map and mini guide book which was a nice touch.

4/10 Poor

Thembekile, Osnabrück Germany

Disliked: Cleanliness, property conditions & facilities, room comfort
Unsatisfactory Cleanliness facilities
The hotel was in a great location, central and made moving around in the city quite easy. The hotel room was very large and spacious. I was howeve unhappy with the level of cleanliness of the room, the carpet needed deep cleaning, gave the room damp mildewing snell. The room itself was not very clean including the bathroom. The room furniture is also quite old and worn out, my drawer fell apart each time I tried to opened it. We visited in June and it was quite hot and humid and no air-conditioning in the room. The service was very friendly and helpful but serious work has to go into upgrading the hotel and improving overall cleanliness.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Emma

Disliked: Property conditions & facilities

10/10 Excellent

Michele, New hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment room - kitchen, great continental breakfast

8/10 Good

Kate

Liked: Cleanliness, staff & service, room comfort
Good location, nice staff.
Hotel situated close to the old town. Nice room and very quiet.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Amy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Had a great stay, room was big and comfortable. Location was great and the hotel was really helpful with giving tips on where to go and what to see. Only wish we had stayed longer.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort