Terrace/patio

Reviews of Hotel de Flandre

3.5 out of 5
Hotel de Flandre
Poel 1-2, Ghent

Reviews

7.8

Good

Rating 10 - Excellent. 190 out of 724 reviews" "
Rating 8 - Good. 340 out of 724 reviews" "
Rating 6 - Okay. 126 out of 724 reviews" "
Rating 4 - Poor. 49 out of 724 reviews" "
Rating 2 - Terrible. 19 out of 724 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

elizabeth a

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Soap could not be reached from bath Make up mirror too high Fridge did not work Iron too big in cupboard Floor dirty and unfinished behind large table No drawers
Stayed 3 nights in Mar 2024

10/10 Excellent

Evangeline Mendoza

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly and helpful. The room is clean. The hotel is Hear the city which I great.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yim Kong

Stayed 1 night in Dec 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this property and will stay here again. I was here 17 nights and because of the length was in a business apartment that was fully loaded. That being said, hosue keeping came by 4 days a week at random time but always when I was in my underwear with my head phones on. Lol, I dodnt mond, but Im sure I scared them enough. A do not disturb sign, specific cleaning times everyday at 11am or just coming on Monday like it said in the welcome pamphlet. I had enough towels and sheets for a week easy. Again, loved the hotel, the room, the check in staff, but that was a little annoying.
Stayed 17 nights in Oct 2023

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and nice rooms. Convenient parking 2 blocks away. Close to the tourist attractions.
Stayed 1 night in Sep 2023

2/10 Terrible

Fergal

Stayed 3 nights in Aug 2023

10/10 Excellent

Rosemary

Stayed 1 night in Jul 2023

2/10 Terrible

Andrew

Stayed 1 night in Jul 2023
Response from Felien - General Manager on Jul 22, 2023
Dear AndrewWe are sorry to hear you did not enjoyed your stay in our hotel. We would like to know how we can upgrade our services. Please let us know what we could've done better.Warm regards

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was of excellent quality and the staff were super friendly and helpful. The location is very good. Fairy quiet but very close to the centre with a good supermarket opposite.
Stayed 4 nights in Jul 2023
Response from Felien - General Manager on Jul 22, 2023
Dear KarenThank you for taking the time to review your stay. We are happy to read you enjoyed the location and staff. We hope to see you again in the future.Warm regards

10/10 Excellent

LIZY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 4 days in May-June 2023. First time ever in Ghent and Belgium. The place is nicely located. You can walk to the boating in the canal, eating places of all sorts, bus, tram, St Michael's church, St. Bavo's etc etc.The staff was very helpful providing us a few extra services we needed. Almost did not want to leave the place! Will definitely return if we come to Ghent again
Stayed 4 nights in May 2023
Response from Drake on Jun 12, 2023
Thanks for your kind words

8/10 Good

Shauna

Stayed 1 night in May 2023

8/10 Good

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing, but breakfast could be better.
Stayed 1 night in May 2023

8/10 Good

Lanna

Liked: Cleanliness, property conditions & facilities
Shampoo in shower empty. The room was not in the location I thought I had booked. The room was super quiet though!
Stayed 1 night in May 2023

4/10 Poor

Ruiko

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has seen better days. It looks and feels run down. The white towels are all light grey. Even the more modern annex building down the street is weird. The bathroom isn't enclosed. The walls don’t up to the ceiling. So you have to open the window, even if it's cold outside, to avoid steaming up the bedroom. The mirror in the bathroom is installed so high, I could only see my forehead. The shower, while large, did not have good drainage so you inevitably flood the floor, which was painted poured concrete and got treacherously slippery. When checking in and out, the front desk was unmanned with a sign saying they would return shortly which turned out to be a while. If you have them storing your luggage, do so at your own risk as you have to put it in their small closet yourself. They take no responsibility for it. When I asked for a receipt at check out the woman seemed baffled and asked me what I wanted to see on the receipt.

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stay was very pleasant. Only disappointment was that the hotel bar was poorly stocked. Apart from running out of certain beers, It had limited choice of drinks and was missing many of the popular late night drinks after dinner like Baileys and Ti Maria as examples.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kumar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay , enjoyed the time there.
Stayed 2 nights in Apr 2023

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Jean

Stayed 1 night in Feb 2023

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location when visiting ghent
Good location for discovering ghent,all staff were helpful and friendly, rooms were clean and comfortable,did not have breakfast, thought it a little overpriced, but apart from that i would recommend this hotel and would stay again if in ghent
Stayed 3 nights in Jan 2023

6/10 Okay

Sarah

Traveled with partner
Liked: Cleanliness, staff & service
Having liked the traditional look of the hotel, and booked a room with 'garden view', we were disappointed to find ourselves in a modern concrete apartment block with an outlook on to a brick wall and a bed with a few dead grasses in it!

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Perfect location
Stayed 2 nights in Sep 2022

10/10 Excellent

Hans

Stayed 1 night in Sep 2022

8/10 Good

Brooke

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good hotel, staff was helpful and responsive. Wi-Fi in the secondary garden location is basically non-existent. Several days the towels stocked in the bathroom were found to have stains and needed to be replaced.
Stayed 6 nights in Sep 2022

8/10 Good

Maria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, beautiful hotel. Room was small, tight to keep two small back-packs and two carry roll on luggage in the room, and being two people. The door key card only worked one swipe, then we had to go to reception and reset it every time we came back to the room. Luckily reception was staffed all the time.
Stayed 3 nights in Jul 2022
Response from Felien - PR on Aug 23, 2022
Dear MariaThank you for the nice score. We are happy you enjoyed your stay overall. I am sorry to hear you experienced some trouble with the keycard. We are aware the keycards are prone to resetting when kept near an electrical device (such as your phone) or other magnetic cards (such as near your wallet). That is why we always advice to store the keycard in a seperate place.I am glad to hear though, our reception staff was always there to help you out. It is true we have a 24/7 reception desk service.Warm regards and maybe until next time!Hotel de Flandre

8/10 Good

Kenneth

Stayed 5 nights in Jun 2022

8/10 Good

M Mizanur R

Stayed 1 night in Apr 2022

4/10 Poor

Alia

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Most strange experience
Hi, We reserved 2 single beds but we were given a room with queen bed with 2 seperate blankets. There was no hot water to take shower. I took shower on NYE with cold water. The person on front desk brought an open and half used bottle of Champagne to our room with a spoon hanging on bottle neck (to keep the bubbles inside probably?!) I think he found half used bottle in other guests rooms when they checked out. Of course we didn’t drink it but I found that offer rather offensive. Thanks and regards, Alia
Stayed 1 night in Dec 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous hotel
It was an amazing place to stay the staff were fantastic
Stayed 2 nights in Nov 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect for visiting medieval Gent. Just a blocks walk to that famous photo of the river. Hotel is clean and retains some of the buildings historic features. Would definitely stay there again.
Stayed 6 nights in Oct 2021

10/10 Excellent

Jose Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good location
Nice and Clean, good location, good customer service.
Stayed 1 night in Mar 2020

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room was fine... very clean and comfortable. Only thing I didn’t like was we were not in main hotel and had to lug a large suitcase up 2 flights of precarious outdoor steps. No lift!!! I would have expected a lift in a 4 star hotel.
Stayed 3 nights in Dec 2019

8/10 Good

Astrid Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Noisy outside annexe
Our room was in the outside annexe which was across the street. Had no connection with the hotel at all so we did not use any hotel facilities. The annexe had a very loud generator noise which was on permanently outside and disturbed our sleep. Not a great facility in winter as felt like an apartment block that opened directly outside. The room itself was nice and modern but it was more like a self catering apartment. Lack of connection to the hotel was a shame. Receptionist at the end did not even ask if we enjoy our stay. Did not feel part of the hotel.
Stayed 2 nights in Dec 2019

6/10 Okay

Paul

Traveled with family
Okay, but not 4 star
I don't think that this hotel should be marketed at 4 star. The stay was okay, but I could only describe the room as 'basic'
Stayed 2 nights in Dec 2019

8/10 Good

Jason, Germany

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were rather large. Same with bathroom. The employees at the front desk were very nice.
Stayed 1 night in Nov 2019

10/10 Excellent

Shirljob, Colorado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding. Wonderful breakfast choices. Hotel was neat and clean.Loved the atomosphere. One problem,shower water from open shower ran all over the outer floor. Very slippery. Enjoyed our stay.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very good. Front desk was especially helpful when we had some special needs. No Air conditioning and room was too warm and no fans and street noise was too loud all night long to leave windows open.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities
Hotel was just not my cup of tea. Checked in, and then we found out that our room was actually down the street in another building. The safety of the neighborhood is questionable. Was also disappointed in the bathroom facilities. The bathroom had the necessities, but the set up was strange, as the wall did not fully connect to the ceiling, so you could hear everything if you were sharing a room with anyone, lol. Not much privacy. The toilet was also incredibly close to the wall, so if you were tall, i'd imagine you'd have some problems lol. Overall, it has everything you need, but I don't think I would ever stay there again, unless in a pinch.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location , nice size room and good hotel amenities. Staff very helpful.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our building was across the road from the main hotel but it was ckean and comfortable
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice. However breakfast was not included and the charge for it turned out to be high. Excellent location. Nice modern rooms.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, tidy, comfortable and ideally situated near to the City centre. The rooms we had were of a good size, beds large and bathrooms spacious and well fitted. The staff were excellent, and all were friendly and efficient. Having to go 'into the open' to get to our rooms from reception was unusual, and a little bit of a nuisance when raining, but not a serious problem. Breakfast was very inconsistent. We stayed 3 nights, the Sunday breakfast was very good apart from seating arrangements being a bit cramped. The following day the poor young man was ran ragged trying to manage a large number of people by himself and had difficulty replenishing items quickly which had 'run out'. The Tuesday was less hectic, possibly because there were two staff on, but again some items were slow to be replenished and it appeared that on all days certain items had a finite amount, such as bacon, tomatoes, etc. which were not replenished even though there was still an hour to go for the designated breakfast times. All in all, I would recommend this hotel for its facilities, staff and location, but breakfast organisation needs sorting.
Stayed 3 nights in Sep 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
It was the best hotel of our honeymoon (we stayed in 4 different places). The service was friendly, the room was clean and spacious, and the complimentary breakfast was very convenient! I would highly recommend this hotel!
Stayed 2 nights in Sep 2019

8/10 Good

Dionisis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and reasonable
Great location, reasonably priced and comfortable clean rooms around a pretty yard. Also great tv channel selection should you chose to stay in
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Location was excellent, breakfast was excellent and some staff were very helpful. Unfortunately the room we booked was not cleaned properly on arrival and could not be cleaned to an acceptable standard until the following day as there was no house keeping staff available.
Stayed 2 nights in Aug 2019

8/10 Good

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities
My Stay at Flandre Hotel
The first day of stay they gave me a crappy room so I complained and the next day my room was nicer I just hoped that next time what they posted pictures will look exactly what am getting Thx!
Stayed 3 nights in Aug 2019