Ratings based on 469 Verified Reviews

3.8 out of 5
77% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Place to stop on way to new york

Posted Sep 21, 2017
Great breakfast comfortably bed great nights sleep
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
The hotel staff were very friendly and the room was very well maintained. I would definitely stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Carpet in the room was stained a lot. Not a huge fan of the pillows but I'm sure other people enjoy them, I just personally didn't.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington KY

Nice Place

Posted Aug 23, 2017
Pros: Room
In town for work; restaurants close to location; easy highway access and friendly people. I would bring my family to this place without reservation. Super clean; and everything looked up to date.
Comment from Hotel Management
Aug 24, 2017 by Nick, Hotel Management
Dear Dan, thank you for the kind words after your recent stay. I am happy to see we were able to meet your expectations while you were here. We look forward to seeing you the next time you travel to the Hartford area. Nick Gengenbach General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Friendliest staff

Posted Jul 11, 2017
Edward was very helpful w our late check-in, we really appreciated his kindness. Beds were comfortable and the breakfast was great w lots of variety. :-)
Comment from Hotel Management
Jul 11, 2017 by Nick Gengenbach, Hotel Management
Dear Melissa, thank you for the kind words after your recent stay. Ed is always willing to go above and beyond so it's nice to see his efforts recognized. We look forward to seeing you the next time you're in the Hartford and as always, thank you for choosing Holiday Inn.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ct

Nice hotel near kid friendly activities

Posted Jul 6, 2017
The hotel itself was very nice. Staff was friendly. Downside was apparently it was a big graduation party weekend, and there was lots of drinking going on everywhere! The lobby, hallways, and entrances. Also 420 smoking was crazy in our hallway. And since I was there with my children and could smell it in our room, I complained to front desk. They offered to switch my room, and freshen up the hallway. Problem solved? Lol
Comment from Hotel Management
Jul 11, 2017 by Nick Gengenbach, Hotel Management
Dear Q, I would like to apologize for the issues you experienced while you stayed with us. As we were very busy that weekend there's no excuse for people smoking in the hotel as we are 100% non-smoking. We hope to see you the next time you're in the Downtown Hartford Area and as always, thank you for choosing Holiday Inn. Nick Gengenbach General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 1, 2017
Very good , and near of the town . Very good staff
Comment from Hotel Management
Jul 11, 2017 by Nick Gengenbach, Hotel Management
Dear Angelo, thank you for the kind words after your recent stay. I've shared your feedback with the team and look forward to seeing you the next time you're in the Downtown Hartford Area. Nick Gengenbach General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2017
Pros: room cleanliness and comfortability
Cons: I was refused a microwave even though that was one of the pointers of which I chose that hotel
Location: Great
The Night Front Desk Person ( a male) was rude, unprofessional, and not helpful.
Comment from Hotel Management
Jul 11, 2017 by Nick Gengenbach, Hotel Management
Dear valued guest, thank you for the note after your recent stay. I would like to sincerely apologize for the issues you experienced while checking in. I've spoken with the desk staff to ensure there are no issues moving forward. We look forward to seeing you the next time you're in the area and as always, thank you for choosing Holiday Inn. Nick Gengenbach General Manager
3 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
The service is great at the front desk and the restaurant! The rooms need to be cleaned better and they need new sheets they were so thin you could we through them. The hallways need to be vacuumed.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Dear valued guest, thank you for taking the time to write a review after your recent stay. I would like to thank you for the kind words about the desk and restaurant staff along with your other feedback. I've shared it with the hotel team and we're looking forward to seeing you the next time you're in the Downtown Hartford area. Nick Gengenbach General Manager
4 out of 5
by A verified traveler

Posted Jun 25, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017 by General Manager, Hotel Management
Dear valued guest, thank you for the 4 star rating after your recent stay. We look forward to seeing you the next time you're in the area and as always, thank you for choosing the Holiday Inn Hartford Downtown Area. Nick Gengenbach