Ratings based on 217 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by Kevin

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Hi Kevin, We appreciate you taking the time to rate us during your busy day! We hope to see you again soon! Sincerely, General Manager
5 out of 5
by Lorena

Great!

Posted Aug 27, 2017 on Hotels
It was great
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Lorena, I'm glad to see you enjoyed your stay. Thanks for taking the time to rate us. Sincerely, General Manager
4 out of 5
by Krisel A.

Small room

Posted Aug 21, 2017 on Hotels
The beds where smaller and room was so small compared to other times that I have booked here and at other la Quinta location and that's getting the double beds at that location before we where on the third floor not sure if that's where they but the customers from hotels.com reservations but was awful
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Krisel, Thanks for your rating and taking the time to comment on your stay. I'm sorry you felt the room was small for your occupants. Room assignments are generally random unless there is a request on the reservation. Requests are based on availability, however we try our best to accommodate all guests. Sincerely, General Manager
4 out of 5
by Nadia

Posted Aug 8, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017 by General Manager, Hotel Management
Hi Nadia, Customer feedback is important to us and I appreciate you taking the time to send your rating. I'm glad you enjoyed your stay and hope to see you again soon. Thank you, General Manager
5 out of 5
by Dora

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017 by General Manager, Hotel Management
Hi Dora, Thank you for taking the time to rate us! It's good to hear you enjoyed your stay. Thank you for taking the time to choose La Quinta Inns and Suites Houston East at Normandy. Sincerely, General Manager
1 out of 5
by A verified traveler

Frustrated guest!

Posted Jul 22, 2017 on Hotels
We went to this hotel because it said they had cribs on Hotels.com. The lady at the front desk was very rude when we asked about the crib and said they have never had cribs. We would have gone somewhere else if we hadn't already checked in. We ordered Pizza Hut and it took almost 2 hours to get our pizza, so dont recommend that option either!
Comment from Hotel Management
Jul 30, 2017 by Robert, Hotel Management
Dear Valued Guest, We truly regret that our accommodations did not fully meet your expectations. Surely this was quite an inconvenience for you. We hope that you will consider giving us another opportunity in the near future. Sincerely, Danielle LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017 on Orbitz
Overall it was good!!!! Always stay here when I visit Houston!
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Dear Guest, We appreciate your comments and taking the time to rate us. I will share this information with my team. Thank you for choosing La Quinta Inns and Suites Houston East at Normandy. We hope to see you again soon! Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 2, 2017 on Hotels
The hotel allows to do reservations with an online business, hotels.com. it allowed me to booked a room for 3 adults and 2 children when their rooms can't fit that amount of people, and they don't have any rolling beds, or tried to do anything to accommodate us. They knew we were five people, but they kept bringing only 3 towels.
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
Dear Guest: Thank you for taking the time to send your review. I'm glad you enjoyed most of your stay. Customer satisfaction is our top priorities, but it looks like we could have done better for your stay. I'm going to share your comments with my team and we're going to work on a better way to accommodate you for your next visit. Thank You, General Manager
5 out of 5
by Edward

Shower broke.

Posted Jun 22, 2017 on Hotels
I had a good stay not great but good. The knob on the shower diverter came off in my had and the guts inside it fell on tub. So no shower but other than that everything was fine. Yes I would stay here again.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Thanks for taking the time to rate us! I have forwarded your comment to my staff and we have addressed the issue with the shower knob. We hope to see you on your next visit to Houston. Thank you - General Manager
4 out of 5
by A verified traveler

LQ got the job done

Posted Jun 19, 2017 on Hotels
Breakfast was good...room was nice...only negative hallsways smelled musty (wet carpet )
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
We appreciate you taking the time to comment. I'm glad you enjoyed most of your stay. We have addressed this concern and thank you for bringing it to my attention. We hope to see you again soon. - General Manager