Ratings based on 220 Verified Reviews

4.2 out of 5
80% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Convenient to the highway, staff was friendly.

Posted Dec 24, 2017
Pros: Staff was friendly, re-booking was easy. Breakfast was convenient and not bad, close to freeway and gas station. Great tasting water at the front desk
Cons: New bedding every day, enforce a noise policy if that is even possible.
Location: Houston is pretty easy to get around in, Galveston is only an hour away, downtown is only 10 minutes away, plenty of restaurants to gorge on.
I stayed here for almost two weeks, there were some shady looking characters going in and out of this hotel, there was an argument between motorcyclists in the middle of the night that woke me up. My feet are also bit up completely which may either be from bed bugs or some other bug in Texas that I'm not used to. The Staff was absolutely friendly and the breakfast was not bad. The facility was cleaned but tenants left wrappers in the hallways and elevators.
Comment from Hotel Management
Jan 16, 2018 by General Manager, Hotel Management
Hi, Thanks for taking the time to rate us. We greatly appreciate the comments, especially when there's room for improvement! Thank you, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location to the freeway

Posted Dec 20, 2017
I stayed here for nine days, place was nice, breakfast was not bad. Lobby water was excellent. Staff was friendly and helpful each time I needed something
Comment from Hotel Management
Jan 16, 2018 by General Manager, Hotel Management
Hi, Thanks for commenting. We like to know when we're doing something right and I'm glad we met your expectations. Hope to see you again soon. Sincerely, General Manager
4 out of 5
by Kevin

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Hi Kevin, We appreciate you taking the time to rate us during your busy day! We hope to see you again soon! Sincerely, General Manager
5 out of 5
by Lorena

Great!

Posted Aug 27, 2017 on Hotels
It was great
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Lorena, I'm glad to see you enjoyed your stay. Thanks for taking the time to rate us. Sincerely, General Manager
4 out of 5
by Krisel A.

Small room

Posted Aug 21, 2017 on Hotels
The beds where smaller and room was so small compared to other times that I have booked here and at other la Quinta location and that's getting the double beds at that location before we where on the third floor not sure if that's where they but the customers from hotels.com reservations but was awful
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Krisel, Thanks for your rating and taking the time to comment on your stay. I'm sorry you felt the room was small for your occupants. Room assignments are generally random unless there is a request on the reservation. Requests are based on availability, however we try our best to accommodate all guests. Sincerely, General Manager
4 out of 5
by Nadia

Posted Aug 8, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017 by General Manager, Hotel Management
Hi Nadia, Customer feedback is important to us and I appreciate you taking the time to send your rating. I'm glad you enjoyed your stay and hope to see you again soon. Thank you, General Manager
5 out of 5
by Dora

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017 by General Manager, Hotel Management
Hi Dora, Thank you for taking the time to rate us! It's good to hear you enjoyed your stay. Thank you for taking the time to choose La Quinta Inns and Suites Houston East at Normandy. Sincerely, General Manager
1 out of 5
by A verified traveler

Frustrated guest!

Posted Jul 22, 2017 on Hotels
We went to this hotel because it said they had cribs on Hotels.com. The lady at the front desk was very rude when we asked about the crib and said they have never had cribs. We would have gone somewhere else if we hadn't already checked in. We ordered Pizza Hut and it took almost 2 hours to get our pizza, so dont recommend that option either!
Comment from Hotel Management
Jul 30, 2017 by Robert, Hotel Management
Dear Valued Guest, We truly regret that our accommodations did not fully meet your expectations. Surely this was quite an inconvenience for you. We hope that you will consider giving us another opportunity in the near future. Sincerely, Danielle LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017 on Orbitz
Overall it was good!!!! Always stay here when I visit Houston!
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Dear Guest, We appreciate your comments and taking the time to rate us. I will share this information with my team. Thank you for choosing La Quinta Inns and Suites Houston East at Normandy. We hope to see you again soon! Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 2, 2017 on Hotels
The hotel allows to do reservations with an online business, hotels.com. it allowed me to booked a room for 3 adults and 2 children when their rooms can't fit that amount of people, and they don't have any rolling beds, or tried to do anything to accommodate us. They knew we were five people, but they kept bringing only 3 towels.
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
Dear Guest: Thank you for taking the time to send your review. I'm glad you enjoyed most of your stay. Customer satisfaction is our top priorities, but it looks like we could have done better for your stay. I'm going to share your comments with my team and we're going to work on a better way to accommodate you for your next visit. Thank You, General Manager