Ratings based on 474 Verified Reviews

3.5 out of 5
73% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Indianapolis,IN.

DIRTY PLACE TO STAY!!

Posted Jul 24, 2017
Pros: The only good thing was the breakfast. The hotel had a large selection of breakfast food, but we did not like the COLD, COLD EGGS.C
Cons: CLEAN THE RUGS, FIX THE TOILET, COMPLETELY CLEAN THE ROOM AND USE A DISINFECTANT SPRAY!!!!!
Location: The location was okay, because it was about 20-30 minutes from the speedway. Also Steak & Shake, Denny, and Cracker Barrel.
THE CARPET WERE VERY, VERY, VERY DIRTY!! THE BEDS WERE SMELLY AND UNCLEAN! THE CHAIR HAD A BIG STAIN AND HE HAD A BAD ODOR! THE ROOM ALSO HAD AN ODOR! THE TOILET SIT WAS LOOSE!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the location

Posted Jul 19, 2017
My experience at the hotel was pretty good. The room was clean. The staff was very nice. We enjoyed the complimentary breakfast. The location was perfect for our traveling needs.
Comment from Hotel Management
Jul 20, 2017 by AGM , Hotel Management
Thank you for taking the time to share your experience with us! I am pleased to hear that you enjoyed your stay and everything suited your needs. We look forward to seeing you next time. Sincerely, Sarah S. Assistant General Manager La Quinta Inn Indianapolis East Post Dr.
4 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines

Nice hotel

Posted Jul 19, 2017
The staff was excellent and very accommodating. The air conditioner in the hotel room was very nice and kept the room very cold. I really liked the breakfast and appreciated that the hard boiled eggs were not pre peeled. The hotels location was next to many restaurants and we were able to walk to the Steak 'n Shake next door late and night and get ice cream. They also offered 15% breakfast at Denny's when you showed your hotel room key card which we took advantage of. Overall, my family and I were very impressed with the hotel room for the price and will definitely be staying again when we come back next year!
Comment from Hotel Management
Jul 20, 2017 by AGM, Hotel Management
Tara, Thank you so much for giving us feedback! I am thrilled to hear how great your experience was here. Your satisfaction is our top priority. We look forward to seeing you the next time you and your family are in the area! Sincerely, Sarah S. Assistant General Manager La Quinta Inn Indianapolis East Post Dr.
3 out of 5
Recommended
for Everyone
by A verified traveler from TN

Edge of town

Posted Jul 16, 2017
Pros: affordable, fair location
Cons: Carpet didn't feel right in bare feet. Missed seeing Gideons Bible.
Used Wi-Fi and had breakfast (waffle maker, 3 type cereal, small yogurt, juice machine). Seemed to be a lot of customers but don't remember any noise issues.
Comment from Hotel Management
Jul 18, 2017 by LQ Customer Care , Hotel Management
Thank you for your feedback. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We hope you will come back and see us, so we may make your next stay a memorable one!
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

Great Stay

Posted Jul 11, 2017
Pros: Ability to bring dogs and proximity to highway.
Cons: A little run down.
Location: Good proximity to restaurants and gas station.
We travel with our 3 dogs and this motel could not have been better. Staff very accommodating and friendly. The facility is perfect for our needs. Clean, comfortable and dog friendly.
Comment from Hotel Management
Jul 11, 2017 by AGM, Hotel Management
Gigi, Thank you so much for taking the time to share your experiences. I am pleased to hear the staff treated you so nicely and we all look forward to seeing you and your four legged friends the next time you are in town. Sincerely, Sarah S. Assistant General Manager La Quinta Inn- Indianapolis East Post Dr
1 out of 5
by A verified traveler

Posted Jul 6, 2017
Hotel was very dirty, cigarette burn in the mattress.
Comment from Hotel Management
Jul 10, 2017 by AGM, Hotel Management
Thank you for taking the time to write a review, I sincerely apologize for the condition of your room during your stay. I am in the process of determining what room you were in so we can get rid of that mattress. I apologize again and hope in your future travels you will once again consider La Quinta for your lodging accommodations. Sincerely, Sarah S. Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from florida

Very convenient to where I needed to be.

Posted Jul 3, 2017
Staff was lovely and helpful. Ladies in the breakfast area very helpful and friendly. Would like to see some eggs, bacon and/or sausage to breakfast menu. Overall, pleasant stay.
Comment from Hotel Management
Jul 6, 2017 by Assistant General Manager, Hotel Management
Thank you for providing us with feedback! I am pleased to hear how well my staff treated you. We are looking to add more of a variety to our breakfast choices in the near future. As always, we appreciate your business and look forward to seeing you the next time you are in town. Sincerely, Sarah S. Assistant General Manager La Quinta Inn
2 out of 5
by A verified traveler from Indiana

Time for a redo

Posted Jul 1, 2017
Hotel is run down. Room area and beds were clean and decent shape. Bathroom was a different story. Toilet was leaking and not being addressed because there was mold growth on wall and floor tiles behind toilet, bathroom floor was sticky, toilet ran constantly, and a dirty, damp wash cloth was on top of clean towels...really? My reservation was for 3 days, I checked out first thing next morning after first night.
Comment from Hotel Management
Jul 7, 2017 by Assistant General Manager, Hotel Management
Dear Kevin, I’ve received your review of La Quinta Indianapolis - East/Post Drive. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! I have brought this to the attention of the staff during our daily meetings and we are working to fix these issues. I sincerely apologize about the condition of your room during your stay, I want to assure you that your satisfaction and comfort are our main priorities and we are fixing these issues. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn once again. Sincerely, Sarah S. Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Good hotel, staff are nice, hotel is overall a little on the cheaper side.
Comment from Hotel Management
May 25, 2017 by LQReviews, Hotel Management
Thank you for your kind words regarding our staff. We always love to know that the staff at the property are friendly and helpful. We will absolutely be sharing your review in our morning meeting so that our staff understands the positive impact that they can have on our brand.
3 out of 5
by A verified traveler from Los Angeles

Cold showers

Posted May 18, 2017
The staff was great but the hotel definitely needs an update. As soon as I exited the elevator for my floor I was hit with the smell of mildew. Fast forward to the following morning. I go to take a shower and was greeted by luke warm water that quickly turned to ice cold. Over priced for the crappy accommodations I was presented with.
Comment from Hotel Management
May 25, 2017 by LQReviews, Hotel Management
We apologize profusely for the issues you faced with cold water. This is an issue that cropped up in our boiler system and we have had plumbers out for several days working the kinks out of the system. We are glad to say that we are once again spraying out hot, steaming showers.