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Reviews of Addar Hotel

Addar Hotel
53, Nablus Rd, Jerusalem

Reviews

6.0
Rating 10 - Excellent. 73 out of 493 reviews" "
Rating 8 - Good. 122 out of 493 reviews" "
Rating 6 - Okay. 127 out of 493 reviews" "
Rating 4 - Poor. 67 out of 493 reviews" "
Rating 2 - Terrible. 104 out of 493 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Misiwata

Traveled with partner
Liked: Amenities
We love the property even though it has aged a little. Closer to the light rail station, bus stops and little eateries which are only a few minutes from the hotel. Very clean room which are serviced daily. Air con working great. Naif is an asset to the hotel. Very friendly guy who looked after us so well during our entire stay. Very attentive and switched on. Thank you Addar hotel for looking after us so well in this difficult time. God bless, Misi & Sai (Rm 25).
Stayed 8 nights in Oct 2023
Response from Yahia on Oct 17, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

8/10 Good

Sherry

Traveled with partner
Liked: Cleanliness, staff & service
The hotel itself is old and could definitely benefit from an upgrade, however it was clean. The staff certainly were very hospitable and did everything to ensure our stay was pleasant. Breakfast was great.
Stayed 1 night in Sep 2023
Response from Yahia on Oct 17, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Yahia on Sep 10, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

10/10 Excellent

Ndubisi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was all good
Stayed 2 nights in Aug 2023
Response from Yahia on Sep 10, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

8/10 Good

James G

Traveled with partner
Needs an update on rooms. There are chipped paint, bathtub with cracks, doors with cracks, linen had stains. But overall still ok for the price paid as it was clean.
Stayed 2 nights in Aug 2023
Response from Yahia on Sep 10, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

2/10 Terrible

Hamzeh, Richmond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room dirty Their treatment is terrible and they are not friendly. Breakfast is only 3 courses. The entire place is dirty. I have never seen anything ugly like this hotel in my life. The air conditioner is annoying and does not work properly. The electricity was disconnected 5 times. I can't give this hotel even half a star
Stayed 1 night in Aug 2023
Response from Yahia on Aug 30, 2023
Thank you so much for your review. We asked us to change your room because the A/C sound was annoying, so we changed your room, and you were ok with it. You asked us to find a place to park your car for free, and we directed you. Our car park is not free. the power cut, which happened this morning a few times. The problem was outside the hotel. It is from the electric company. And for breakfast, we provide far more than three courses. Thank you for your review.

6/10 Okay

Halema

Liked: Staff & service
Staffing were considerate, helpful, and pleasant
Stayed 7 nights in Aug 2023
Response from Yahia on Aug 31, 2023
Thank you

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Yahia on Aug 30, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

6/10 Okay

VIVIAN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Yahia on Aug 13, 2023
Thank you for sharing your experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

10/10 Excellent

Jazmin, Detroit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love all the wonderful staff they were so helpful and kind. They made the trip worthwhile and one for my family to talk about in the future. It was such a great place to stay clean and safe .
Stayed 6 nights in Aug 2023
Response from Yahia on Aug 13, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

10/10 Excellent

James A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have to say the team have been amazing we have spent 8 nights at the Hotel, it's a 3 Star Hotel, please don't turn up thinking you are checking into a 5 star Hotel if you have booked then you will understand its a 3 Star, when you see things around you, you will know how luck you are to check into a safe place and know they look after you very well, Honest for where it is and how easy it is to get around 10 mins to the old city, it's the cheapest in the area and with breakfast, we are so happy with everything and the effort staff made each day to make us feel like part of the Hotel Addar Family, Naif that serves breakfast every day is one of the hardest workers I have seen and gave us great help and advice each day, he remember each day what we liked and would get breakfast ready and always take time to chat, what a great host he made our stay so much better. At night we went down and spent time in the garden and had tea and coffee with other guests nice way to unwind from a busy day, From management to the reception staff we couldn't ask for better. The hotel rooms are old but to be honest the beds, towels etc. was always clean and changed when we wanted, be nice and the staff will help with whatever you want or need, nothing is a problem. I feel luck to have spent my 8 days with Hotel Addar. I read the other views on hear and some I think is unfair, I walk away feeling grateful and for all they do! Keep up the great work team and the amazing customer service.James x
Stayed 8 nights in Jul 2023
Response from Yahia on Aug 4, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring. We look forward to welcoming you again in the near future. Regards,

8/10 Good

Guillermo

Liked: Room comfort
Disliked: Cleanliness, staff & service
Staff kept opening my door 3 times on 2 days
Everything was fine except the staff literary opened my locked hotel door 3 times in 2 days, this is not acceptable, you knock and you ask plus there is no purpose in literary opening door just to see “if you are there” as it was during late or very early times hours before check out, what’s going on? It made me feel very insecure about leaving my valuables unattended with this type of behavior. The staff is not helpful either, you are just one more customer they won’t care or see again. I’ve read the hotel was old and basically forgotten but I’ve booked due to proximity to the old city and because I wanted to stay in an old style hotel that was built at least 100 years ago.
Stayed 1 night in Jul 2023
Response from Yahia on Jul 30, 2023
We are very sorry, I have forwarded your notes to the housekeeping manager. It was our pleasure having you in our hotel. Thank you very much for choosing Addar hotel.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inolvidable!
Los empleados son amables nos trataron como familia. Gracias por toda la atención y toda la ayuda que nos dieron. Es la primera vez en Israel y hicieron que nuestro viaje fuera un éxito.
Stayed 3 nights in May 2023
Response from Yahia on Jul 21, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Yahia on Jun 2, 2023
Thank you so much for choosing Addar hotel. We would like to welcome you at Addar hotel. we hope you enjoy your stay with us. Regards ,

2/10 Terrible

Hussein, Lawrenceville

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is old and most of the services are in ruins
Stayed 1 night in May 2023
Response from Yahia on May 30, 2023
Thank you for bringing this to our attention. We are truly sorry for the poor experience you had with us. We would like to speak with you further so we can make things right. Please send an email to reservations@addar-hotel.com. Thank you for your time, and I hope to hear from you soon.

10/10 Excellent

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. The most valuable part of it is Abraham the greeter, desk clerk and the back bone of the whole operation. He offered his service at our whim and was extremely helpful with out requests. The breakfast was very good, our room was excellent and overall our stay was perfect.
Stayed 2 nights in May 2023
Response from Yahia on May 30, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

10/10 Excellent

René, ZURICH

Liked: Cleanliness, staff & service, property conditions & facilities
best price / quality ratio in town ! Affordable, friendly staff, perfect location, easy access. Beautiful garden (breakfast possible there if weather permits)
Stayed 4 nights in May 2023
Response from Yahia on May 30, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

8/10 Good

subhi

Stayed 1 night in May 2023
Response from Yahia on May 30, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

10/10 Excellent

Rudolf A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's an oldie but goodie
The hotel is old but what made it to be a good hotel was it's staff. We booked 2 rooms and the man at the reception let us check in early in both rooms when we arrived from the airport early in the morning.The room was spacious and the bed was comfortable but it showed it's age. Breakfast was standard continental but what made it stand out was Ahmad because he was extremely helpful during our stay. The hotel is about 10 minutes walk from the Damascus gate.
Stayed 2 nights in Apr 2023
Response from Yahia on May 30, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff and delicious free breakfast every morning, they welcome you in a very friendly way. My next trip to Jerusalem I will stay in this hotel for sure.
Stayed 8 nights in Apr 2023
Response from Yahia on May 30, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

8/10 Good

warren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff where excellant - first class and made the saty such a pleasure. Shame the hotel needs alot of investment and updating. Bedding and bathroom where clean and cleaned regular and breakfast was sufficent, however the overall standard of the hotel (which is very poor) lets down the hard work and effort staff put into making the stay enjoyable. Once again, thanks to all the staff and a big shout out to Yar Yar.
Stayed 4 nights in Mar 2023
Response from Yahia on Mar 29, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

10/10 Excellent

VIKTAR

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Mar 2023
Response from Yahia on Mar 29, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

10/10 Excellent

Patricia Anne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly, very helpful,and kind to us during our entire stay !
Stayed 4 nights in Mar 2023
Response from Yahia on Mar 29, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

10/10 Excellent

Alberto, Grand Prairie

Stayed 3 nights in Mar 2023
Response from Yahia on Aug 31, 2023
Thank you for sharing your amazing experience with us! We are thrilled that you enjoyed your stay with us and found our staff to be professional and caring.

2/10 Terrible

Mophuting

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Yahia on Jan 29, 2023
Thank you for your comments. We would like to know where we went wrong so we can improve our work.

2/10 Terrible

Evelyn

Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2022
Response from APO on Jan 5, 2023
THANKS BEING WITH US.

2/10 Terrible

Marian

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was teriblle cold No change of towels No taking the rubbish No clean No internet Old sanitare ware
Stayed 3 nights in Dec 2022
Response from APO on Jan 5, 2023
THE PROBLEM OF HEATING IS UNDER CONSTRUCTION , TOWELS ARE CHANGED WITH HOT ONCE,RUBISH WILL BE TAKEN EVERY MORNING.INTERNET CONNECTION IS GIVEN ATTENTION STRONG CONNECTING IS REPLACED,

4/10 Poor

jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness an issue
The good things are location, near Damascus gate, and friendly service. Downside is a bathtub so dirty that we wouldn't go near it and a hotel that once was nice but today is very run down and poorly kept up.
Stayed 1 night in Dec 2022
Response from Yahia on Jan 2, 2023
Thank you for your comments. It would be much appreciated if you told us about the bathtub so we could take care of it.

4/10 Poor

Dr subhi

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Adar h.
Poor breakfast, need maintenance
Stayed 3 nights in Dec 2022
Response from Yahia on Jan 2, 2023
Thank you for your comments. It has been forwarded to the manager to deal with it.

6/10 Okay

Fadel

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Point of view
Poor breakfast, no parking is available, need maintenance
Stayed 3 nights in Dec 2022
Response from APO on Jan 5, 2023
POOR BREAKFASTWE ARE ADDING MORE ITEMS OF FOOD.NO PARKING PARKING IS NOT AVAILABLE.WE NEVER HAVE PARKING IN THE HOTEL .MAINTENANCE IS UNDERWAY VERY SOON.

4/10 Poor

Nessim

Disliked: Cleanliness, staff & service, property conditions & facilities
need renovation total total
the place need total but total renovation so bad condition shame that the place so comfortable the staff need to do not only say will check or will take care they never do forget it i ask for remote control will send never did no internet will check never did no hot water again will check forget it why why why
Stayed 2 nights in Dec 2022
Response from Addar Hotel Team on Jan 2, 2023
Thank you, and please accept our apologies for your remarks. It has been forwarded to the manager to deal with it.

8/10 Good

Clara, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like older buildings. When I travel to exotic lands, these make me feel closer to the land, the people and its history. I liked the antique furniture and lamps, along with the marble floor of the lobby. I especially liked that the property is so close to the Damascus Door from the Old City.
Response from Addar Hotel Team on Jan 2, 2023
Thank you, for your remarks. It has been forwarded to the manager to deal with it. we hope to welcoming you again at Adar Hotel.

4/10 Poor

Branimir

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
dirty, old, small breakfast, air conditioning does not work
Stayed 2 nights in Nov 2022
Response from Yahia on Nov 21, 2022
Sorry to hear this, your notes have been forwarded to the housekeeping manager. When you have a problem or a complaint about the room , you should approach the reception, and the staff are more than happy to change your room. Thank you

6/10 Okay

heuda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The area is great and connected with transportation, the hotel is old and outdated, needs lots of upgrading and for sure more attention de details and cleanliness. We had a great room, views and large balconies but it was cold as the A/C was not working. the sunlight is on by 5 am and the curtains not long enough to cover it, so you need to get up. but great value for the area
Stayed 3 nights in Nov 2022
Response from Yahia on Nov 21, 2022
Sorry to hear this, your comments have forwarded to the housekeeping manager. Thank you

10/10 Excellent

mervyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the extremely spacious rooms and excellent service from YaYa
Stayed 2 nights in Nov 2022
Response from Yahia on Nov 21, 2022
Thank you.We look forward to welcoming you again at the Addar Hotel.

10/10 Excellent

Jessica, ROSEMEAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and nice especially Abraham
Response from Yahia on Nov 21, 2022
Thank you.We look forward to welcoming you again at the Addar Hotel.

4/10 Poor

Brent

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
You could see the beauty that this property once held, but it was very dated and the stafd was rude. When asked for more shampoo (we stayed 2 nights) we were told to go the supermarket and buy some. Rooms were okay, but not deep cleaned. Under couches and in drawers were very gross, but most of the room was okay. No bugs. Breakfast bar was only was bread, milk, and cornflakes. They did brring a hardboiled egg and cheese slice on a seaoarte place. There is nothing around the hotel, but it is walkable to old city (although the walk is a little long).
Stayed 2 nights in Oct 2022

4/10 Poor

Griselda

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Lidor

Stayed 1 night in Sep 2022

2/10 Terrible

Osarume

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no AC in the heat There was no functional Wi-Fi The "so-called" breakfast was a disaster The place was very old and run down The water dispenser had mold in it The bathroom floor was water-logged
Stayed 7 nights in Jul 2022
Response from apo on Aug 5, 2022
We are very sorry for the bad experience. But we will check your comments and improve the situation. We look forward to hear from you.

6/10 Okay

Ibrahim

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Jul 2022

10/10 Excellent

Carmeline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bed bug everywhere
My 2 kids have bed bug all over their body
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 6 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service
Jerusalem
The staff at the hotel were very hospitable. The hotel is in dire need of a refurbishment. Great location within walking distance of the old city.
Stayed 3 nights in Aug 2019

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, room comfort
Addar experience
The hotel is a little tired, needs a major overhaul. Switches and sockets are hanging off the walls, room has no glasses or mugs, fridge was iced up.
Stayed 1 night in Jan 2020

10/10 Excellent

Saqib

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
The most beautiful and welcoming hotel
Stayed 3 nights in Jan 2020

2/10 Terrible

Gantuya

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2020

2/10 Terrible

Gantuya

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Staff very nice, cleaning not to good, we found black hair in the bathroom sink ( we are blonde)
Stayed 4 nights in Dec 2019