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Reviews of Hotel 7 Arches Jerusalem

4 out of 5
Hotel 7 Arches Jerusalem
Rab'a el Adawiah Street, Mount Of Olives, Jerusalem

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 146 reviews" "
Rating 8 - Good. 45 out of 146 reviews" "
Rating 6 - Okay. 33 out of 146 reviews" "
Rating 4 - Poor. 15 out of 146 reviews" "
Rating 2 - Terrible. 13 out of 146 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

6.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Yunus

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Mar 2024

8/10 Good

bülent

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Awni on Mar 5, 2024
Thank you

8/10 Good

Mert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Awni on Mar 5, 2024
Thank you

10/10 Excellent

bülent

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a panoramic view in terms of location. It is possible to reach the city center by walking, bus or taxi. The hotel staff are very nice, friendly and warm. Although the price is much higher than the surrounding hotels, even twice as much, the breakfast offered is very limited and very simple. You will be bored if the products offered for breakfast are always limited and the same for long-term rather than short-term stays. I think not only me, but everyone staying at the hotel deserves a better quality and more diverse breakfast for the money I pay. I hope hotel officials read this and offer us more options for breakfast for long-term stays. If you are wondering what the options are. Mashed potatoes, french fries, fried mushrooms, sausage and sausage fries, eggplant, zucchini and pepper fries, tuna, green onion, parsley, arugula, onion, and similar alternatives should not be seen by customers.
Stayed 7 nights in Feb 2024
Response from Awni on Mar 5, 2024
Thanks

10/10 Excellent

bülent

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is really good, all the staff are very optimistic, helpful and friendly. The only drawback is that you have to honk the horn when leaving the parking lot. I hope a bell button will be installed at the parking lot exit and vehicle owners will not have to honk the horn. When every vehicle leaving the parking lot honks its horn, this creates a very unpleasant situation for people sleeping or resting. If the vehicle leaving the parking lot presses a bell button near the barrier, people will not be disturbed. I stayed for 7 days and since it was a pleasant hotel with a panoramic view, I extended my stay for another week. thank you for everything.
Stayed 8 nights in Feb 2024
Response from Awni on Mar 5, 2024
Thanks

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay at because of the location. Good breakfast and rooms Used buses to take you down to the tram or to the bus / new railway station as well as getting taxi outside the hotel
Stayed 1 night in Sep 2023
Response from GM on Oct 25, 2023
Thank

2/10 Terrible

David

Stayed 5 nights in Sep 2023
Response from GM on Oct 25, 2023
tHANKS

10/10 Excellent

Khaled

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and service with affordable prices
Stayed 1 night in Jul 2023
Response from GM on Sep 11, 2023
Thank you

10/10 Excellent

Valeri

Stayed 1 night in Feb 2023
Response from GM on Apr 1, 2023
Thank You

10/10 Excellent

Ajay, patchogue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, friendly
Stayed 1 night in Oct 2022

8/10 Good

Nora s

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Jerusalem
Nice hotel far away from old Jerusalem. Long walk to see or eat. But beautiful view. We will stay in new Jerusalem next trip it is easier to get to restaurants and shops
Stayed 2 nights in Jan 2020
Response from GM on Feb 18, 2020
Thank you

10/10 Excellent

Sakari

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Jerusalem
Recently renovated hotel, very good service and room cleaning. Facing to Old Town Jerusalem and you can see all the way to Jordanian mountains from backyard platform. Breakfast-dinner buffet and dining room excellent. Stayed 7 nights and nothing to complain. Will come back for sure.
Stayed 4 nights in Dec 2019
Response from GM on Feb 18, 2020
Thank you

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Experience
The hotel was clean and comfortable. The breakfast was exceptional.
Stayed 2 nights in Aug 2019
Response from GM on Feb 18, 2020
Thank you

8/10 Good

Forrest

Liked: Cleanliness, staff & service, room comfort
A thumbs up! The
Seven Arches is a bit run down and clearly makes its money on the tour industry. That said, the room was comfortable and clean, the bed was good, food and service were good and the view is spectacular. We would use it again.
Stayed 3 nights in Aug 2019
Response from AEI on Aug 30, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from AEI on Aug 30, 2019
Thank You

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019
Response from AEI on Aug 20, 2019
Thank you

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great property. Very old and worn. My room was stuffy with a slow AC unit. Long Walk to the old City from the hotel
Stayed 1 night in Jul 2019
Response from AEI on Jul 9, 2019
Thank you very much for the review, and wish to advise you that the rooms are equipped with a fairly new air conditioning system. Unless you did not know how to control the fan speed in your room control panel. The hotel was renovated three years ago. Regarding the distance from the city, in all of our narratives we wrote about the location being on the Mount of olives; otherwise we should not be blamed for that.

2/10 Terrible

Jean-Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel, not as advertised
Hotel is old, run down and not as advertised. We are very disappointed in hotels.com for advertising this hotel and recommended it.
Stayed 1 night in Apr 2019
Response from AEI on May 31, 2019
Thank you for your remarks. Unfortunately you are not happy for paying for two dinners at the restaurant. The Expedia reservation is for a room and breakfast only. We did not advertise that meals are not included. I am sorry that you are not happy.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from AEI on Sep 4, 2018
Thanks you

10/10 Excellent

Hamdi, San diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from AEI GM on Jul 24, 2018
Thank you

8/10 Good

David

Liked: Property conditions & facilities, room comfort
Very nice hotel
Very well situated hotel, comfortable rooms, slightly dirty but overall clean, however the service must improve (incorrect information given at check in, lack of parking space for the hotel guests, etc.)
Stayed 1 night in Jun 2018
Response from GM on Jun 21, 2018
Thanks

8/10 Good

kirk, Raleigh, NC

Liked: Cleanliness, staff & service
Epic view of the Old City
The staff and service were excellent but the shower was cold and had to get in and out quickly. The room was also very cold and heard several others complain to the front desk. They did deliver a small heater to my room however that warmed me up nicely. The view was unbelievable and we’ll worth the stay for that.
Stayed 2 nights in Jan 2018
Response from gm on Nov 8, 2018
Thank you.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel atop Mt. Olive
Make sure you purchase the Breakfast Dinner package. Great Staff Clean Room Great Location
Stayed 3 nights in Oct 2017
Response from GM on Jan 22, 2018
Thank you

6/10 Okay

Juan Ignacio, Orlando, FL

Disliked: Property conditions & facilities
Great location!
The hotel could not be better located. It’s right on top of Mt of Olives and walking disntace to Gethsemane and Old City. Room are ok and breakfast is good. I saw lots of soaked carpets (even in my room), but outside that it is pretty decent
Stayed 2 nights in Jan 2018
Response from Awni on Jan 14, 2018
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect view from The Mount of Olives
Exceptional view from The Mount of Olives and The Old City. And you can feel Gods Presence . Very Special Place to stay.
Stayed 1 night in Dec 2017
Response from GM on Dec 17, 2017
Dear Guest Thank you for the review and the nice remarks.

10/10 Excellent

Mark C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location for seeing Jerusalem, beautiful
This is an old Intercontinental Hotel back when the chain was owned by the Pan American Airlines, and was remodeled two years ago. Like the older hotels, it has spacious rooms and dining area. The dining room (used for breakfast) overlooks old Jerusalem in its magnificence. I do not think there is any other hotel in Jerusalem with such a view. You can also see the Dead Sea from the back of the hotel. It is a 20 minute walk (but down to enter the Lion's Gate and old Jerusalem. The buffet breakfast and dinner were excellent, probably on a 4 star level. If I ever get to return, this would be my first choice. Oddly, it was priced about 1/2 the other 3 and 4 star hotels like the Leonardo. The lobby is not ornate like some other hotels. Note: Google maps has two locations for it, only the southern one is correct.
Stayed 2 nights in Nov 2017
Dear Guest Thankyou for the review of the Seven Arches, and for the nice remarks. Awni Inshewat GM

8/10 Good

Betre, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased with our stay at the hotel. The location is awesome. The staff was courteous and respectful. Mohammad at the reception was very helpful. They could add more variety with the breakfast and the bedsheets need to be replaced. The prize was reasonable. I will definitely stay at the hotel on my future visits in Jerusalem.
Stayed 9 nights in Oct 2017
Response from gm on Nov 18, 2017
Dear Guest; Thank you for the review and I appreciate your remarks, which we will take into consideration. Awni Inshewat GM

8/10 Good

javier

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, not for walk to old city
Renovated hotel with Comfortable rooms, nice and vary breakfast. Difficult to go walking to the old city by because is in a mountain. In general good experience.
Stayed 1 night in Nov 2017
Response from Awni GM on Nov 12, 2017
Dear Guest; I thank you for revieweing the Seven Arches and appreciate your comments.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in all Jerusalem!
The hotel was everything and more what my family was expecting. If you use public transportation it drops you off right in front of the hotel. When I return I will be staying here again.
Stayed 2 nights in Oct 2017
Dear Guest I appreciate the nice remarks and the compliments. I assure you of our continued efforts to provide service that guests deserve. Awni Inshewat GM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel within sight of the old city
This was a great staging hotel for visiting the old city of Jerusalem.
Stayed 3 nights in Sep 2017
Response from Awni Inshewat GM on Sep 29, 2017
Dear Guest Thank you very much for taking the time to review the Seven Arches and appreciate your comments and remarks.

2/10 Terrible

Nour

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful reception service. DONT BOOK this hotel
Arrived at the hotel aroumd 4pm at the same time as a French couple.Elias the receptionist informed us that no room was available despite a paid for and guaranteed booking. He suggested ( to clear off his blame) that we spoke to the reception manager Eileen. Turned out she wanted to be just a supervisor and suggested speaking to the general manager.Passing the buck game. I was sent to another hotel near old city ( very noisy ) when one booked this hotel for its location / newly refurbished. I had booked 7 arches hotel for all its benefits but it’s clear that it’s location alone can’t win it a good reputation. In summary of you have an issue they pass each other the buck and no one wants to know. 0/5
Stayed 1 night in Sep 2017
Dear Guest I read with concern your remarks and I appologise for the unfortunate incident and the relocation to another hotel in Jerusalem. We try our best to honor the bookings made by guests; but for reasons beyond our control we had to relocate you to the Golden Walls near the Walls of Jerusalem, on complimentary basis.

10/10 Excellent

Stephanie, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, extremly helpful and supportive staff who went out of their way to make the stay most pleasant. Whilst the hotel might not be central it caters for a number of sights close by, boasts a spectacular panoramic view of Jerusalem and the Old Town is only a 20 minute walk away. The rooms are spacious and clean as are the bathrooms. Will definitely stay again when l return to Jerusalem.
Stayed 4 nights in Sep 2017
Response from Awni GM on Sep 24, 2017
Dear Guest; Thank you for the review of the Seven Arches. I am glad you enjoyed the facilities and services of the hotel.

8/10 Good

Omar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
not as good as i thought
too noisy too many early risers created such a noise
Stayed 1 night in Jun 2017
Dear Guest Thank you for the review of Seven Arches and the comments. I am sorry that you were disturbed by the early risers, these are guests who wake up early in order to pray.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the old city, but in a very quiant area
I really liked this hotel. It is on the top of Mount Olives and has a spectacular view of Jerusalem. The rooms are spacious, bathrooms very modern, and yummy breakfast. The front desk clerk Elias and the manager ( Awni ? ), were very helpful. Close by are a few falafel and hummus cafes, as well food carts selling chicken, olives, and lamb pate. In front of the hotel I fed a pear to a camel.
Stayed 2 nights in May 2017
Thank you very much for the nice review, and I am glad you enjoyed your stay at the Seven Arches. Awni Inshewat GM

6/10 Okay

Sola, O

Disliked: Property conditions & facilities
Fair hotel still been renovated.
Hotel looks good on the outside and inside. However, d rooms had no fridge, no iron and my shower was cold throughout my stay. The food was nice though and u enjoyed the scenery of the location of the hotel
Response from AEI GM on Jul 7, 2017
Dear guest thank you very much for reviewing the hotel.

8/10 Good

Ph0t0n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best sunset view ever!
The hotel staff is very friendly, and the rooms are clean and comfortable. If you're looking for a fancy 5-star hotel to impress your friends this hotel isn't the one, but if you want a well maintained and professionally staffed hotel for a good night sleep. The owners and staff clearly care about keeping the rooms in good shape. Also, the value is excellent considering the high prices of hotels all over Jerusalem. If you're in good shape, you can walk down the hill to the old city in the morning and back up the hill at night - no wasting time with a rental car, taxis, buses, etc. The best thing is definitely the view! You get a 360 view of the whole city! At sunset, I noticed that a lot of people who aren't even staying at the hotel go out of their way to visit a sitting area in front of the hotel just to see the view - it's that good! I made a time lapse video and it came out great.
Response from Awni Inshewat GM on May 28, 2017
Dear guest, Thank you very much and I appreciate your nice remarks and glad you enjoyed your stay with us.

10/10 Excellent

Bucket list

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bucket list
Hotel staff was great!!!! Any questions I had about sites buses taxis, breakfast buffet was ok, but who really cares about the free breakfast???? Great Location mount olives outside hotel, short walk to old city jerusalum. And price Location great!!!
Hotel view WOW!!!
Response from AEI GM on Jul 7, 2017
Dear guest thank you very much for reviewing the hotel.

8/10 Good

Yared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
It ok not bad.just need little bit cleaning
Dear guest, thank you very much for your review and comments. We assure you of our best services at all times. Awni Inshewat GM

10/10 Excellent

Alex, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel with a Great view of Jerusalem
Great location, safe, friendly and helpful staff. delicious food.
Response from Awni Inshewat GM on May 5, 2017
Dear Guest Thank you for reviewing the Seven Arches, and glad that you enjoyed your stay with us.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great view!
My stay was pleasant. It was perfect for travelers to the Old City and had spectacular views from the Mt of Olives. The area after dark was not overly conducive to wondering around or grabbing dinner. The hotel staff were very, very attentive.
Response from General Manager on Feb 19, 2017
Dear guest. Thank you for taking the time to write the review. Glad to read the remarks, and of your pleasant remark about the staff.

10/10 Excellent

thom, houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in this case, last picked was the best
Due to a mix up on my having a hotel for my entire trip I picked this hotel because of location. Found out it was not so easy to find. On the map it was a no brainer, but the map didn't show all the narrow streets, or the steep hills, or was not clear on the dead ends, but after finding it I was pleasantly surprised at how beautiful this hotel is compared to 3 of the others I stayed at. The lobby is very large and clean, well lit, bit not much seating. The halls leading to the rooms are wide, and clean. Rooms are large with a very large window, some have a view and others look out at the main building, that is a couple hundred feet away. The hotel has a restaurant that has the free, or included breakfast that is well stocked with a good variety of items. It is very close to a lot of things, and busses stop right out front, anf if you have a rent car they offer FREE parking, which is a big deal for this part of the world.
Response from Awni GM on Dec 17, 2016
Dear guest, thank you for the review and I am glad you found the hotel accommodation suitable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
this hotel is closed
I booked my hotel stay through expedia. When I arrived I learned that the hotel was closed for renovations. Thanks Expedia. To the credit of the hotel manager, they found me another hotel and arranged for the payment very quickly. When 7 Arches opens again, I would definitely visit. But I'm hesitant about Expedia at this point.
Response from Awni Inshewat on Sep 28, 2016
Hotel Seven Arches Jerusalem is Located on the southern slopes of the Mount of Olives, not far from the Mount Scopus and looks out from the west, at the Old City of Jerusalem with perhaps one of the more beautiful, most inspiring views of living ancient history in the world. To the north, the hotel overlooks the backdrop of the hills of Bethlehem surrounded by large Green Garden. In an effort to better serve our guests, Hotel Seven Arches is proud to announce that our renovation project is now in its final stages, and will be completed in one month. Your stay will now be even more enhanced by the upgraded rooms, restaurants, and lobby area. Our rooms freshly renovated in 2016, few of them with the best view of Jerusalem, now offer modernized, convenient features. Rooms are completely refurbished from carpet to curtains, furniture to fixtures, while the bathrooms are newly refreshed with all new bathroom hardware, lighting and mirrors. Hotel Seven Arches is a short distance from the ancient historical and religious sites of the Holy City and is the perfect base for excursions to Bethlehem, Jericho, Masada, Galilee and beyond. Transportation from Ben Gurion International in Tel-Aviv to the hotel is 50Km (31-60 min. by taxi), and from the hotel to the city center of Jerusalem is 3 km (2-5min. by taxi). Official languages are Arabic and English, Hebrew is widely spoken, and many speak French, German, and Spanish.

6/10 Okay

Bonifaz, Edinburgh

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice view and perfect location , muslins areas
The best view over Jerusalem but the wrong place. If you rent a car be awake about you have to climb it and need a stronger engineer. The area is muslin but then prices are expensive if you are tourist. Internet just have front recepción and the taxis to the hotel won't to go because the traffic jam is a nightmare!!! But you need just one day for know all surrender areas historic, the location is perfect. Breakfast is a lottery some days are vary another are french buffet. You need ask scramble eggs to the chef.

4/10 Poor

Luis, Mexico

Liked: Staff & service
Disliked: Room comfort
Vacation
I was there in the summer. The air conditioner was turned on at 4 PM so you couldn't be in the room. When the A/C was turned on it did not cool very well. You will roast in the summer there. The employees were nice.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Review
Staff and location are fantastic. The view is the best for the price and proximity to all the old sites is priceless. Night view is great as well.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, non-hygienic, out of the way.
The worst Hotel I have ever stayed! I have traveled around the US, Central America and Europe and this hotel simply should not be on Hotels.com. It is dirty, you can tell the sheet had not been changed in weeks or even months, dusty, moldy, the hotel surroundings are filled with trash. I needed a hotel after my 3AM flight and did not want to spend $300 for a few hours of sleep. Having been at this hotel I would not stay there for free. Also consider that this hotel is out of the way and Taxis from the airport will not enter this area of town. Stay away from this hotel.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seven Arches
Barely any improvements have been done to the hotel since 1967 when it was built. The location is great but the neighborhood can get quite insecure.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, used to be great hotel
The hotel used to be nice, but it looks like it hasn't been updated since the 60's or 70's. The location is phenomenal right atop the mount of olives. But the hotel needs some upgrades. The breakfast was good and the staff was friendly enough. Although they were unforgiving about me checking out a day early.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Ok hotel
Given the price it's not bad. There's nothing near the hotel though and it's a bit of a trek to get places. Bed covers looked filthy and cleanliness wasn't a priority. Also Wi-Fi is only in the lobby and there wasn't any reception in the rooms.