Ratings based on 50 Verified Reviews

4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Norwich, UK

Very close to Damascus Gate.

Posted Sep 15, 2017
If you consider this as your base for visiting the old city, then you have a perfect place. It is a rustic looking hotel with friendly staff. Thank you.
Comment from Hotel Management
Sep 20, 2017 by Hanan, Hotel Management
Dear Catalin, Thank you for your review and feedback. We are glad that you had a pleasant stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Great Arab-themed Boutique Hotel!

Posted Aug 23, 2017
Cons: I think there's room for improvement as far as the breakfast is concerned. Not the freshest options.
Loved the old school Arab-Palestinian theme of this boutique hotel. For people looking to live around the Old City this is an excellent location - 5-7 mins walk to Damascus Gate. Nice outdoor terrace cafe with decent coffee.
Comment from Hotel Management
Sep 4, 2017 by Hanan, Hotel Management
Dear Faraz, Thank you for your feedback and review. We'll take your comments regarding breakfast into consideration.
5 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 26, 2017 by Hanan, Hotel Management
Thank you for excellent score We are glad that you had a pleasant experience All the best
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Stay

Posted Apr 13, 2017
Pros: The decor and vibe are great. The restaurant serves excellent food and the hotel staff is very helpful and welcoming.
Location: The hotel is right outside of the gates of the Old City.
I went to spend one night at the Jerusalem Hotel and enjoyed everything about it.
Comment from Hotel Management
Apr 26, 2017 by Hanan, Hotel Management
Dear Guest, Thank you for your review and kind words. We are glad that you had a pleasant experience. All the best
5 out of 5
by Thomas

Fantastic stay!

Posted Mar 25, 2017 on Hotels
This is an exceptional hotel.The hotel is very close to the Old City and Damascus gate.The owner is a wonderful person who makes sure your stay is comfortable.The attached restaurant is also fantastic.The owner and staff really care about the customers staying there.They also know a great deal about Jerusalem which is helpful.You won't be disappointed staying here.
Comment from Hotel Management
Mar 28, 2017 by Hanan, Hotel Management
Dear Thomas, Thank you for staying at the Jerusalem Hotel. Thanks you for your positive feedback and review. We are glad that you had a pleasant stay. All the best Hanan Saadeh
2 out of 5
by Melvin

Posted Mar 4, 2017 on Hotels
Staff very nice. We were out all evening in February. 50 degrees Fahrenheit, so we were cold upon return at about 9 pm. Room very cold, no heat. Staff did then turn on the central hot water heating system for us ( helpful, but took over an hour to partly heat the room,)( who knew we had to ask in advance to have heat turned on?) We were unaware there was a separate heater high on wall ( we thought it was an air coditioner) It was turned off. Staff there told us to use remote control to turn it on. I was not able to, but desk man came to room to do it for us. But took quite a long time before room warmed. we were also tired so just went to bed, still cold. Free parking a great conveniece that close to Old city. But when we checked out, parking lot jammed full of cars, about 10 cars blocked our exit. Again, a very friendly parking attendant moved all those cars for us. And it did take him the 20 minutes the he said it would. The "waiting area" was the sidewalk by a garbage dumpster, with plenty of smelly garbage on the sidewalk, too. Authentic old building. Very thick rock walls. Bathroom worked well, but small.
Comment from Hotel Management
Mar 20, 2017 by Hanan, Hotel Management
Dear Melvin, Thank you for staying with us and sorry for the misunderstandings regarding the heating system. We always try our best to make our guests comfortable. Our staff are always there to help as you saw. We wrongly assume that people know that the air condition works both ways! The parking does get busy especially Friday mornings. Thank you for pointing it out. We'll make a note to inform our guests to be prepared for such hassles. All the best Hanan Saadeh
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Feb 19, 2017
Close to Damascus gate of the old city. Staff great. Hotel old and not as modern as others. It has a lot of charm, but not a lot of extras. Hot water fluctuated to extremes. Restaurant was great, food excellent!
Comment from Hotel Management
Feb 20, 2017 by Hanan, Hotel Management
Dear Guest, Thank you for your review and kind words.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great experience and so close!

Posted Feb 9, 2017
Location! Great management, so helpful and attentive with great alternative tours on offer! The room we stayed in was extremely comfortable, and we absolutely fell in love with the historical nature and decor of the hotel! Which is a 2 minute walk to the old city (Damascus Gate). Looking forward to our return!
Comment from Hotel Management
Feb 13, 2017 by Hanan, Hotel Management
Dear Joel, Thanks you for your review and kind words. Its our aim to make our guest comfortable and satisfied. We are glad you had a nice experience. All the best
4 out of 5
Recommended
for Everyone
by A verified traveler

Travel to the holy land

Posted Dec 28, 2016
All is good and staff support is the best, but toilet room is too narrow and the bed sheet wasn't changed for 4 days.
Comment from Hotel Management
Jan 2, 2017 by HS, Hotel Management
Dear Guest, Thank you for your feed back. We'll note your comment about changing sheets - noting that in general the sheets are changed every couple of days not daily. As you noticed the hotel is an old building and bathrooms were fitted into the rooms when the building was changed into a hotel. Sorry for the inconvenience that it caused.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Interesting hotel in good location

Posted Dec 11, 2016
Pros: Historical feel of hotel - spacious room.
Cons: No water or tea/coffee facilities in room.
Location: Near Damascus Gate so ideal for seeing old city. Also very close to Garden Tomb.
Charming interior with spacious rooms. Parking available and restaurant on site. Friendly and helpful staff.
Comment from Hotel Management
Dec 12, 2016 by Hanan, Hotel Management
Dear Guest, Thank you for staying at the Jerusalem Hotel. We are glad you had a pleasant stay. Room service is available round the clock - if you need hot water, tea, coffee or anything else from the restaurant All the best Jerusalem Hotel Family