Ratings based on 398 Verified Reviews

3.6 out of 5
68% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by Lynda

Leonard Hotel on St. George St, Jerusalem

Posted Aug 13, 2017 on Hotels
We just landed from a week in Israel and stayed at this hotel...which should not be confused with ANOTHER Leonardo Hotel which is on KING George St., this is on SAINT George St! A/C wasn't great, but it turns off and on when it detects nobody in the room, which is excellent for conserving energy, but not as cool as most hotels in a 40 C degree place! Staff was very attentive. Area is partly in East Jerusalem, an Arab area, which I didn't realize when booking, and we are Jewish. The hotel is staffed mostly by Arabs and we felt comfortable and at ease at all times. Pool is small but great, and nice and cold, not too warm like other hotels. Parking is underground with elevator to hotel...nobody told us that as they watched us drag our luggage up the ramp outside into the hotel!
Comment from Hotel Management
Sep 10, 2017
Dear Lynda, Thank you for sharing a review regarding your stay with us. We are glad you felt comfortable at the hotel. We hope to see you next time in Jerusalem. Best regards, The management
3 out of 5
by Carolyn

Not a 5 Star Hotel

Posted Jul 30, 2017 on Hotels
We booked this hotel expecting it to be a 5 Star Hotel. It is at best a 3 Star. We were there for 4 nights and had no air conditioning for 3 of the 4 nights. We contacted the front desk and they sent someone every day who told us that the air conditioning was fine. It was cool enough! The hotel is situated in an area that really offers to walkable sights. When we checked out and they asked how our stay was, they told us they would credit us 50 shekels basically basically $28.00 US dollars. We paid almost $1000.00 for 4 nights. The pool closes at 6:00 pm, so after returning from sightseeing and wanting to relax, cool down and have a swim, you are out of luck! I would not recommend this hotel. We will not go back.
4 out of 5
by Kevin

Posted Jul 13, 2017 on Hotels
Comment from Hotel Management
Jul 17, 2017 by yael, Hotel Management
Dear Kevin, Thank you for your kind review on Expedia. We hope you had a great stay. We hope to see you again Regards Yael-H
1 out of 5
by A verified traveler from USA

Dirty hall, clogged sink and tub, rude staff

Posted Jul 13, 2017
Pros: Not much. I travel a lot in my work, and this is the worst hotel I have stayed in for years.
Cons: The staff needs training and motivation. The emergency equipment needs attention.
Location: The hotel is in a bad location with no real attractions, but it is close to the light rail line that provides quick access to more interesting places.
The hall outside my room was dirty and the same debris seemed to stay there for my entire 5-day stay. Both the sink and tub in my room did not drain well, leaving a bowl full of dirty water every time they were used. Sink hardware was plastered with disgusting debris. Bell staff and front desk staff were both extremely rude, inattentive, slow and apparently angry about something. I saw a waiter drop a dinner roll on the floor, simply pick it up and put it back on a table. Finally the power went out one evening for a substantial period of time. Staff abandoned the front desk and ran around with dim flashlights that produced only orange-colored, dim light. Chaos reigned and it was simply good luck that disaster did not occur.
Comment from Hotel Management
Aug 9, 2017 by The management, Hotel Management
Dear Guest, Thank you for giving us feedback. We appreciate your time and apologize for the inconvenience. Be sure that your comments have been transferred to the relevant managers in order to improve. We hope to see you again.
3 out of 5
Recommended
for Families
by A verified traveler

over all alright

Posted Jul 8, 2017
Pros: Staff and location. Too busy and noisy!
Expedia gave me a price of $275.00 including taxes. I was charged $321.75? Could not argue at the time due to timing. Please refund $46.75 Thank you Regards Max Moryoussef
Comment from Hotel Management
Aug 9, 2017 by The management, Hotel Management
Dear Guest, thank you for the time that you took to share a review. We are glad to know you were satisfied with the staff and location. We hope to welcome you back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 24, 2017
Pros: staff was very accommodating
Cons: rooms need upgrade
Location: location is very good about 10 min walk to Kotel
Nice Hotel needs renovation.. hotel staff was very nice and trying to accommodate... breakfast was fresh and well put together--defiantly worth a try..
5 out of 5
by Michael

Simply the BEST

Posted May 24, 2017 on Hotels
We were on honeymoon, the manager and employese just could not go enough for us. We both would return.
Comment from Hotel Management
Jul 17, 2017 by yael, Hotel Management
Dear Michael, Thank you for your superb review. We're delighted that you had great time on your Honeymoon Thank you for choosing Leonardo Jerusalem Hotel. Regards Yael-H
5 out of 5
by ezriel

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 21, 2017 by yael, Hotel Management
Dear Guest, Thank you so nuch for your high rating. Thank you for staying with us. Regards Yael-H
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel!

Posted May 12, 2017
Excellent experience! delicious food! No complaints.
Comment from Hotel Management
May 21, 2017 by Yael-H, Hotel Management
Dear Guest, Thank you for choosing Leonardo Jerusalem. Thank you for your kind comment We hope to see you again Regards Yael-H
4 out of 5
Recommended
for Everyone
by A verified traveler

Service at breakfast

Posted Apr 9, 2017
Service is so, so. It is hard to get the attention of servers. Staff is friendly, but it is really hard to get their attention. It also appears to be understaffed.
Comment from Hotel Management
May 7, 2017 by Manaw, Hotel Management
Dear guest, Thank you for taking the time to share your opinion regarding your stay with us. Your comments are very valuable for us as we strive to quality. We hope to see you again in the near future. The management