Ratings based on 73 Verified Reviews

3.8 out of 5
72% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from usa

I am not happy there

Posted Aug 20, 2017
I was disappointed about this hotel ...i thought that was good hotel but I confused about.
Comment from Hotel Management
Sep 18, 2017 by Nisreen , Hotel Management
Dear Ms. Sahair, We are sorry for the inconvenience, looking forward to welcoming you at our hotel again to prove a better case.
1 out of 5
by A verified traveler from Los Angeles

Worst hotel in the area

Posted Jul 10, 2017
Beware. Dirty rooms, rude staff, no service, no help, bad breakfast, no minibar, no room service, no new towels, no help with tours, no help with taxis. The sums it up!
Comment from Hotel Management
Aug 29, 2017 by Nisreen, Hotel Management
Dear Mr. Daniel Thank you for your comment, and apologies for the inconvenience you experienced during your stay at our hotel.
1 out of 5
by A verified traveler from Los Angeles

Not a 5 star Hotel.

Posted Jul 6, 2017
Pros: Nothing.
Cons: Cleanliness, Staff, Breakfast, Room service, Bugs
Location: All Arab neighborhood.
Horrible hotel... Not a 5 star hotel, more like a 2 star. it has dirty rooms, there is NO room service, No minibar, poor breakfast, house keeping is mediocre, they don't change towels. sometimes you might not get house keeping at all. floors are dirty, staff is rude and not helpful, lobby has bugs. i wouldn't recommend this hotel at all.
Comment from Hotel Management
Jul 26, 2017 by Nisreen, Hotel Management
Dear Mr. Daniel, We are really sorry to know that your staying experience at our hotel did not meet your expectation. Your comments was shared by the concerning department.
4 out of 5
Recommended
for Couples
by A verified traveler from Northampton

Easy walking distance for old and new Jerusalem

Posted Jan 23, 2017
Pros: It is very quiet despite having a large turnover of visitors and it is very central.They provide a small fridge, hair dryer, kettle plus tea, coffee.
Cons: Room cleanliness.The room and corridors were not vacuumed during our two week visit at all.Minimum clean of bathrooms.
Location: Easy walking to all the good places including the tunnels and Queen Helena's Cistern(google it!)
We stayed at the St. George for two weeks and found the location near Damascus gate to be ideal.The staff were excellent and went out of their way to look after us.We were easily able to walk to the old and new parts of the city.Breakfast was buffet style and outstanding.There is a carhire company across the road which is both cheap and efficient (Middle East carhire) They provided an English Language sat nav which was not too bad, although it will not take you thru' Arab areas ).After 3 days we had seen most of Jerusalem on foot, so a hire car was very welcome.We then went off in the car to visit the Israel Museum for which you need a full day, and the Biblical zoo which was ten pounds each and had every thing. That was a full day out too.The dead sea, Qumran, En gedi (full day and take a swim suit and good hill walking shoes) Caesarea , Tiberius and Galillee were great places to go, and we were able to visit (free entry) the Caprice diamond factory near Tiberius which was fascinating and gives 50% discount on jewellery bought in the shop.Petrol is about the same price as England.
Comment from Hotel Management
Feb 20, 2017 by Nisreen , Hotel Management
Dear Ms. Angie, It is with great pleasure that we shared your kind review with our team. We are glad to read that our location, service, breakfast buffet and room amenities met your satisfaction. Please rest assure that the cleanliness issue was discussed with the concerned department. We certainly hope to welcome you soon at our hotel.
3 out of 5
by A verified traveler

3.8/5.0 is the best description of the hotel.

Posted Oct 12, 2016 on Hotels
Clean room but dirty windows. Food is not worse but not the best. No perculator Coffee in the breakfast which is Minys for me. All in All...3.8 out of 5.0 is the best description. I'd recommend it;but only for for up to 2 night.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Dear Valued guest, Thank you for taking the time to share your experience at our hotel. Please rest assure that your voiced concerns were shared by the concerned departments, nevertheless we would like to note that coffee is available during breakfast buffet by just requesting it from one of the F&B staff. We certainly hope to welcome you again at our hotel to prove a better case.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Jul 11, 2016
We had a great time. Beautiful hotel. Friendly. Amazing view from the rooftop pool.
Comment from Hotel Management
Jul 20, 2016 by Nisreen , Hotel Management
Dear valued guest. Thank you for your review and for choosing our hotel for your stay in Jerusalem. we are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
5 out of 5
by Mary from USA

Friendly and helpful staff

Posted Jun 27, 2016 on Hotels
The hotel staff is very hospitable and helpful.
Comment from Hotel Management
Jul 6, 2016 by Maha, Hotel Management
Dear Valued guest Thank you for all your kind comment. We are happy to know that our service and facilities met your expectations. we certainly hope to welcome you again at our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario canada

Wonderful staff and perfect location

Posted Sep 21, 2015
Pros: Staff was very friendly and showed genuine hospitality.
Cons: Would have been nice to have been able to use the Rooftop pool.
Location: 10mins walk to the Damascus gates, easily walkable to west Jerusalem and all major sites. Had a wonderful meal at al mihbash, a Palestinian restaurant
Great location, 10mins walk to the Damascus gates in east Jerusalem. Friendly staff that made extra efforts to make your stay more enjoyable. Nice breakfast and good size rooms.
Comment from Hotel Management
Sep 28, 2015 by Nisreen , Hotel Management
Dear M. Tatjana we are tremendously glad to read your gentle comment, thank you sincerely! Unfortunately the time of your stay the pool was under minor maintenance. It would be our pleasure to welcome you at our hotel soon.
3 out of 5
by Pritpal Singh from New York

Somewhat comfortable hotel near the Old City

Posted Sep 12, 2015 on Hotels
I spent one night on my own, and a two more as part of a group. In general, the hotel is clean and comfortable but a lot of minor inconveniences such as lack of coffee pot, improper functioning of faucets etc. reduced the enjoyment of my stay.
Comment from Hotel Management
Nov 28, 2015 by Maha, Hotel Management
Dear M. Singh Thank you for your kind feedback, we are glad to read that our hotel cleanliness standards met your satisfaction , nevertheless we are sorry to know that your stay encountered some inconveniences, please rest assure that your comments are well noted by our management. We certainly hope to welcome you again at our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Good location, nice rooms.

Posted Aug 20, 2015
Convenient to the Old City, and to the bus stops both for travelling within Jerusalem and to the West Bank. The rooftop pool is lovely and a perfect place for a swim on a summer morning or evening. Rooms are very comfortable, with good air conditioning, comfortable beds, and good-sized bathrooms. Breakfast is good but not great.
Comment from Hotel Management
Sep 2, 2015 by Nisreen , Hotel Management
Dear valued guest It is with great pleasure that we read your very kind comments, it is such comments that inspires us to excel with our services. Thank you sincerely for your highly valued feedback. Moreover we look forward to welcome you again at our hotel.