Ratings based on 281 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Knoxville, TN

Rooms need upgrading

Posted Sep 16, 2017
Missing one wash cloth but none available. Carpet stained, furniture damaged and over used. Staff very good. Breakfast was great
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Very nice staff. Layout of the facility was strange for first floor. Did not clean room or change linens on 1st day. A man's jacket was in the closet. Told staff the next day along with 2 other problems and they were not taken care of. The person at the desk said they probably forgot.
Comment from Hotel Management
Sep 16, 2017 by Lynzi, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience with us. It is always our mission to exceed the expectations of our guests, and I am sorry we failed to give you the fine service and accommodations we strive for with all of our guests - the type of service we pride ourselves in. I have addressed your concerns with the appropriate members of our team, and please be confident that those issues will be resolved. I appreciate your comments, without which, we can't improve. Again, I apologize for any inconvenience. It is my hope that you give us another opportunity to serve you the next time you are in our area. Sincerely, Lynzi Provenza Asst. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from joelton, tn

great location

Posted Aug 23, 2017
Pros: everything
Cons: nothing
Location: strawberry plains rd., knoxville tn you have the zoo, mountains hat else do you need
i couldn't ask for a better, clean, professional staff, and the buffet breakfast is excellant. i would recommend this hotel to anyone. planning on staying again ithin the next month.
Comment from Hotel Management
Aug 25, 2017 by Lynzi, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay at the Comfort Suites East. Our staff takes great pride in providing our guests with the very best in service and accommodations. We appreciate and value your feedback, and we look forward to welcoming you back very soon! Sincerely, Lynzi Provenza Asst. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Holiday, Fl

Nice hotel..super friendly staff

Posted Aug 23, 2017
Great hotel..great staff..our only complaint was that there didnt seem to be enough lighting in the room.
Comment from Hotel Management
Aug 25, 2017 by Lynzi, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your recent stay at our property! We appreciate and value your feedback. We will be using your comments as we continuously strive to improve our services. We hope to see you again the next time you visit the Knoxville area! Sincerely, Lynzi Provenza Asst. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Excellent Hotel.

Posted Jul 27, 2017
Pros: Excellent services provided.
Hotel located near eating and shopping centers. The hotel provided the perfect breakfast .
Comment from Hotel Management
Aug 4, 2017 by Jason, Hotel Management
Dear Valued Guest, On behalf of the management and staff of Comfort Suites East in Knoxville, Tennessee thank you so much for your recent stay at our hotel. We are delighted you chose our hotel for your lodging needs. Our top priority is we strive daily to exceed our guest’s expectations, and we are happy to have done that for you. Once again, thank you so much for staying with us and we sincerely look forward to having you as our guest in the near future! Sincerely, Jason E. Bolton Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from carmel, in

Posted Jul 8, 2017
Great location and kind staff. Good breakfast. Quiet room.
Comment from Hotel Management
Jul 14, 2017 by Jason, Hotel Management
Dear Valued Guest, On behalf of the management and staff of Comfort Suites East in Knoxville, Tennessee thank you so much for your recent stay at our hotel. We are delighted you chose our hotel for your lodging needs. Our top priority is we strive daily to exceed our guest’s expectations, and we are happy to have done that for you. Once again, thank you so much for staying with us and we sincerely look forward to having you as our guest in the near future! Sincerely, Jason E. Bolton Guest Relations Manager
5 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017
Dear Valued Guest, On behalf of the management and staff of Comfort Suites East in Knoxville, Tennessee thank you so much for your recent stay at our hotel. We are delighted you chose our hotel for your lodging needs. Our top priority is we strive daily to exceed our guest’s expectations, and we are happy to have done that for you. Once again, thank you so much for staying with us and we sincerely look forward to having you as our guest in the near future! Sincerely, Jason E. Bolton Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

comfortable

Posted Jun 26, 2017
Pros: clean, accomodating
Location: Cracker Barrel across the street, very convenient
extremely satisfied, very clean, nice staff, easy in and out
Comment from Hotel Management
Jul 14, 2017 by Jason, Hotel Management
Dear Valued Guest, On behalf of the management and staff of Comfort Suites East in Knoxville, Tennessee thank you so much for your recent stay at our hotel. We are delighted you chose our hotel for your lodging needs. Our top priority is we strive daily to exceed our guest’s expectations, and we are happy to have done that for you. Once again, thank you so much for staying with us and we sincerely look forward to having you as our guest in the near future! Sincerely, Jason E. Bolton Guest Relations Manager
5 out of 5
by Cindy

Posted Jun 25, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017
Dear Valued Guest, On behalf of the management and staff of Comfort Suites East in Knoxville, Tennessee thank you so much for your recent stay at our hotel. We are delighted you chose our hotel for your lodging needs. Our top priority is we strive daily to exceed our guest’s expectations, and we are happy to have done that for you. Once again, thank you so much for staying with us and we sincerely look forward to having you as our guest in the near future! Sincerely, Jason E. Bolton Guest Relations Manager
5 out of 5
by A verified traveler

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017
Dear Valued Guest, On behalf of the management and staff of Comfort Suites East in Knoxville, Tennessee thank you so much for your recent stay at our hotel. We are delighted you chose our hotel for your lodging needs. Our top priority is we strive daily to exceed our guest’s expectations, and we are happy to have done that for you. Once again, thank you so much for staying with us and we sincerely look forward to having you as our guest in the near future! Sincerely, Jason E. Bolton Guest Relations Manager