Interior entrance

Reviews of Econo Lodge Inn & Suites East

2 out of 5
Econo Lodge Inn & Suites East
7424 Strawberry Plains Pike, Knoxville, TN

Reviews

6.2
Rating 10 - Excellent. 92 out of 535 reviews" "
Rating 8 - Good. 141 out of 535 reviews" "
Rating 6 - Okay. 110 out of 535 reviews" "
Rating 4 - Poor. 79 out of 535 reviews" "
Rating 2 - Terrible. 113 out of 535 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Aries

Liked: Staff & service, property conditions & facilities
Was comfortable and they took care of all of our needs
Stayed 7 nights in Mar 2024

2/10 Terrible

Marguerite

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
When vooking a hoe that is 70 bucks a night, i gues you should not expect much. But WOW, i dont know how low id have to put my expections, and this place still would not reach. The bed was made, but the sheets were wrinkled , leaving you wondering if they were or were not washed. I always check the bed sheers and mattress fir bed bugs, no what WHAT hotel i stay in. Pulling back the wrinkled sheets, showed a fitted sheet with at least TWO cigarette holes burned in it. But oh...it gets worse. .. A sure fire way to check for bed bugs, is to slip you hand beween the mattrrss and hix spring. They like living in dark spaces. If your hand comes out with a rust colour on it, that is from the bed hugs. Well, no, i did not find bed bugs, but my hand DID bush against .....a CoNDOM...yes , thats what I said. USED, I cant say, but not in a package.needless to say i sent to the desk, the clerk was very appologetic. Gave us a different room, this one had not condoms, but still not clean, i would say. I did not sleep well, thinking about my experience, although, thank goodness, we brought our own pillows, or i would not have laid my head on that bed. Had a shiwer the next morning standong on a towel, just to be safe, and as i "shimmied" across the floor on another towel after i stepped out of the tub, the BLACK left behind on that towel made one wonder if they EVER wash the floors. If so, with WHAT...cant be SOAP. Absolutely disgusting hotel. Dont book this EVER. Should be ashamed.
Stayed 1 night in Feb 2024

10/10 Excellent

Dej

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

6/10 Okay

Beth

Disliked: Cleanliness, amenities, property conditions & facilities
TV not hooked up

8/10 Good

Ilene

Business traveler, Traveled with pets
Liked: Staff & service
The rooms I stayed in needs to be painted and a few repairs it was clean and it was quiet. The only recommendation I would make is ask if someone wants an adjoining door to the next room first before giving them the room. Mine had a joining door to the room next-door Which often makes me uncomfortable when I don’t know the person in the other room
Stayed 1 night in Jan 2024

2/10 Terrible

Maegan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was crawling with bugs on the bed and in the restroom. The hotel front desk lady only said she would move us to a different room. There are holes in the walls so moving to a different room wouldn't make the situation better. The beds are hard and have cigarette holes in the mattress. The room smelled like mildew. Worse hotel we ever booked!
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Amenities
The staff are always extremely friendly. The facility itself is very well taken care of in my room is always clean and comfortable I will be staying again
Stayed 1 night in Dec 2023

10/10 Excellent

Tanisha

Stayed 1 night in Nov 2023

6/10 Okay

Ken

Traveled with group
Disliked: Property conditions & facilities
Needs updated
Stayed 1 night in Mar 2023

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dirty floors! Roaches in the room!
Stayed 2 nights in Mar 2023

4/10 Poor

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was no breakfast and there was pople living in the loby
Stayed 1 night in Feb 2023

4/10 Poor

Delanie

Stayed 1 night in Feb 2023

10/10 Excellent

Kevin

Stayed 1 night in Feb 2023

10/10 Excellent

Timothy

Stayed 1 night in Feb 2023

8/10 Good

Sarah

Stayed 2 nights in Jan 2023

6/10 Okay

Tommy

Stayed 1 night in Jan 2023

10/10 Excellent

Kevin

Stayed 2 nights in Jan 2023

4/10 Poor

Xiaoying

Traveled with group
Disliked: Amenities
At the booking, it said free breakfast. At the check-in, I was told there is no breakfast. I was disappointed and felt cheated. Not happy at all with this dishonest.
Stayed 1 night in Jan 2023

6/10 Okay

Brittney

Stayed 1 night in Jan 2023

6/10 Okay

Tonya

Liked: Staff & service

10/10 Excellent

REBECCA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Donovan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Check in was smooth and the room was pretty nice. However, mattress was very hard and base was a metal one that creaked and thumped like an empty metal barrel when you were on the bed and moved.
Stayed 1 night in Dec 2022

8/10 Good

Andrew

6/10 Okay

Andrew

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel awful

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Andrew

Traveled with partner
Disliked: Amenities
Close to stores but not for shopping
Stayed 1 night in Dec 2022

10/10 Excellent

Andrew

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
even non smoking rooms stink
non smoking room, but the room reeked of smoke, and there were cigarette burns in the bed. The beds were very noisy when moving around. The floor was clean. The smoke detector was covered in plastic, which seems illegal.
Stayed 2 nights in Dec 2022

10/10 Excellent

Samantha

Stayed 2 nights in Nov 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Dec 2022

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff took time to listen and help with any complaint I had. They also was very nice and professional lwith any request I had
Stayed 2 nights in Dec 2022

2/10 Terrible

Monty

4/10 Poor

MaryLou

Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck
Bugs in the bathroom, broken coffee pot that bobbled when I removed the hot cup - which I dropped on the floor and hot water (making tea) spilled on my sock (immediately removed so not scalded but pink spot), uncomfortable bed. No breakfast.
Stayed 1 night in Nov 2022

4/10 Poor

Candy

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs
This motel room had a LOT of bugs, like little roaches. I killed several. When I moved the tray that the ice bucket was on, it had a lot of bug "left overs" and looked like that part of the counter hadn't been cleaned in some time. The beds were not very comfortable and made a lot of noise. Every time my friend turned over in her bed it woke me up and my turning over in my bed woke her up. All in all, I will plan not to stay there again.
Stayed 1 night in Nov 2022

6/10 Okay

Jeffrey

Liked: Room comfort
Disliked: Cleanliness
It was fine.
Stayed 1 night in Nov 2022

4/10 Poor

Peter

Stayed 3 nights in Nov 2022

2/10 Terrible

Audrey

Stayed 5 nights in Nov 2022

4/10 Poor

Demetrius

Stayed 1 night in Nov 2022

2/10 Terrible

Paige

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO not stay here. Terrible hotel. Filthy and unsafe
Stayed 2 nights in Nov 2022

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 1 night in Oct 2022

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very clean and the staff is great and very friendly making sure they can get anything u need
Stayed 1 night in Oct 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Allyson

Traveled with pets, Traveled with family
Disliked: Amenities
The fridge didn’t work, the bed was uncomfortable and pillows were flat.
Stayed 1 night in Oct 2022

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here.
This place is filthy with rock hard beds.
Stayed 1 night in Oct 2022

6/10 Okay

Jen

Stayed 1 night in Oct 2022

4/10 Poor

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bricks for beds !
Stayed 1 night in Oct 2022

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
The room was not clean. The floors were very dirty, the bathtub didn’t look like it had been cleaned and in my non smoking room there were cigarette holes in the sheets. Not a good experience overall.
Stayed 2 nights in Oct 2022

6/10 Okay

Raul

Business traveler
Disliked: Cleanliness, room comfort
Just a overnight stay nothing crazy
Stayed 1 night in Oct 2022