Ratings based on 325 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Posted Sep 24, 2017
The hotel was close to the event I was in Knoxville attending. Loved that shuttle service was available for the attraction. Loved the location to other conveniences such restaurants & gas stations as well as proximity to interstate.
4 out of 5
by A verified traveler

Stopover

Posted Aug 19, 2017
Pros: Nice breakfast
Cons: Wifi
Clean and comfortable. Easy on and off 40. Convienent parking.
Comment from Hotel Management
Aug 28, 2017 by Haven, Hotel Management
Thank you for your feedback. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Nice place to crash

Posted Jul 12, 2017
Nice room...breakfast was pretty decent. Would stay here again.
Comment from Hotel Management
Jul 12, 2017 by Haven, Hotel Management
Thank you for staying at our location. We hope you have a good day.
5 out of 5
by JoAnne

Pleasant stay

Posted Jun 20, 2017 on Hotels
Pleasant check-in, comfortable bed, clean room and bath, good breakfast.
Comment from Hotel Management
Jun 24, 2017 by Haven, Hotel Management
We appreciate your feedback. Thank you for staying at our location. Have a wonderful day.
2 out of 5
by Mike

Nice hotel..need to train staff.

Posted Jun 19, 2017 on Hotels
Well, first they have charged triple for the room, which they still have not corrected! $163,$160, $139. Waiting for a correction....... Bed was not comfortable..otherwise good hotel. Hope they can correct the overcharge.
Comment from Hotel Management
Jun 24, 2017 by Haven, Hotel Management
It is never our intention for an issue such as this to occur. Please contact our location to look into any unnecessary charges. Our hotel does have an incidental hold that it places on cards which falls off. We hope you have a wonderful day.
4 out of 5
by John

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017 by Haven, Hotel Management
Thank you for staying. Have a great day.
5 out of 5
by Katie

Posted May 29, 2017 on Hotels
It's almost 20 minutes from Knoxville downtown on the east side. Easy check in, friendly staff, and comfortable room. Pool was very small so we had to wait until other people in there came out before we were able to use it.
Comment from Hotel Management
Jun 1, 2017 by Haven, Hotel Management
We appreciate your feedback. Thank you for staying at our location. Have a good day.
5 out of 5
by A verified traveler

Posted May 29, 2017 on Hotels
Everything went well. Hotel was good. The facilities were a bit old.
Comment from Hotel Management
Jun 1, 2017 by Haven, Hotel Management
We are renovating the entire hotel currently. We are glad you enjoyed your visit.
2 out of 5
by Michele

Nice staff...horrible room

Posted May 25, 2017 on Hotels
The staff was wonderful but the room was horrible. The matress was torn at the seams and looked like it was taken out of a dumpster. They moved us to another room which was handicapped assesible. Unfortunately every time we took a shower the water ran across the floor to the toilet. I had to get extra towels from the front desk to make a border to stop it. I will never stay here again.
Comment from Hotel Management
May 30, 2017 by Haven, Hotel Management
We are sorry to hear you were not pleased with your visit. We appreciate your feedback. Have a good day
3 out of 5
by Robert

Posted May 15, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017 by Haven, Hotel Management
Thank you for staying. Have a good day.