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Reviews of Holiday Inn Express Knoxville-Strawberry Plains, an IHG Hotel

2.5 out of 5
Holiday Inn Express Knoxville-Strawberry Plains, an IHG Hotel
730 Rufus Graham Rd, Knoxville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 326 out of 581 reviews" "
Rating 8 - Good. 171 out of 581 reviews" "
Rating 6 - Okay. 41 out of 581 reviews" "
Rating 4 - Poor. 30 out of 581 reviews" "
Rating 2 - Terrible. 13 out of 581 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

donna

Traveled with family
check in was smoothless. John was helpful and very friendly.
Stayed 1 night in Apr 2024

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially enjoyed the delicious breakfast, the pool, the afternoon snacks in the lobby, and the friendly staff.
Stayed 4 nights in Mar 2024

8/10 Good

Chandis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel. Staff was helpful.
Stayed 1 night in Mar 2024

8/10 Good

MATT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
limited dining outside of fast-food coices
Stayed 1 night in Apr 2024

6/10 Okay

Jeanette

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We so enjoyed our overall stay at this location that we booked our return travel with you.
Stayed 1 night in Mar 2024

4/10 Poor

Gina

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Felisha

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
they overbooked and only had a king bed, for two teens and an adult :( very frustrating.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and quiet, easy parking, free breakfast options, pool and gym. The room was spacious and be very comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We do like staying with IHG as they are always clean and friendly. This did not disappoint! Although I booked this in error for a different night, the staff was able to get me a room. He was very courteous and professional.
Stayed 1 night in Mar 2024

10/10 Excellent

Joyce, Okemos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for overnight stay.
Stayed 1 night in Mar 2024

8/10 Good

sheila

Traveled with family
Liked: Cleanliness
The host that checked me in was great. However, the lady that checked me out seemed very aggravated with being there. She offered no receipt, didn't question if everything was ok. She just took my key cards and turned and walked away.
Stayed 1 night in Feb 2024

10/10 Excellent

LeighAnne

Stayed 1 night in Feb 2024

10/10 Excellent

Coy

Stayed 1 night in Jan 2024

6/10 Okay

Tim

Stayed 1 night in Jan 2024

10/10 Excellent

Meeka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Jan 2024

8/10 Good

Tamara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed at this hotel 2 months ago and couldnt say enough great things about it. This time it was ok. There was only one small trash can in the bathroom for the whole room without a bag and the tissues had one left in the container then empty. The hall trash by the elevator was overful the whole night and next morning. The room smelled freshly clean when we walked in the bed was comfortable. They have a great tv selection. Breakfast was not ok at all. The pancake machine kept having us check if bag was loaded correct and run thru steps then say making 1 out 2 then start over again checking bag. There was no milk besides a tall pourable silver pitcher which was no Chocolate milk. My grand daughter chose sausage links once she cut into them there was water all over her plate and they did not look done. Potato and eggs didnt look edible. My husband tried and confirmed they were not. I stuck with a cinnamon roll because every express has awesome cinnamon rolls. This was unfortunately not the case. They were hard and over done. The quality of this stay versus our stay in October was greatly deminshed.
Stayed 1 night in Dec 2023

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were lady bugs (beetles) in both of the rooms. Don't know if this was restricted to the 4th floor or throughout the hotel.
Stayed 3 nights in Dec 2023

8/10 Good

Scott, Pendergrass

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was noisy, and the walls must have been too thin because we heard cars and trucks during the night. Also, someone had a dog that would bark at different times of the night. Lastly, we heard doors slam close durimg the night while trying to sleep. We liked the place, but these things will make it hard to choose it again.
Stayed 2 nights in Dec 2023

10/10 Excellent

LuAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond
Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Manira

Liked: Cleanliness
It was average.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Dec 2023

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

6/10 Okay

Andrea, Toronto

Business traveler
Liked: Property conditions & facilities
Nice looking hotel and rooms, however their P-tac units for heating and cooling are dysfunctional. You will either cook in the room or freeze. The fan never shuts off and blows at full speed all night.
Stayed 1 night in Nov 2023

6/10 Okay

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was knowledgeable and friendly. Had to call the front desk to figure out how to work shades. Air conditioning was on in room when we arrived and was very cold. Staff was very friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

cathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best breakfast buffets! They also have it out by 6:30 which is great compared to other properties that do not serve till 7.
Stayed 2 nights in Nov 2023

6/10 Okay

stephanie

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with clean rooms enjoyed that they had cookies and popcorn every afternoon for guests.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, however no trash bags in trash can. Coffee machine in room broke. Otherwise it was a nice stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay
The room was very clean and spacious—the complimentary breakfast is always a plus—-we have 2 small dogs so bring dog friendly was great!
Stayed 2 nights in Oct 2023

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, friendly staff, safe environment, great breakfast.
Stayed 2 nights in Oct 2023

6/10 Okay

Cynthia

Disliked: Cleanliness
Sheets were not clean.
Stayed 1 night in Oct 2023

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Antonio

Stayed 1 night in Oct 2023

8/10 Good

Gulio

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Room was not very clean, torn window shade, mold in bath and found lots of bugs near the fridge. Also exterior grounds were unkept. Front desk staff staff was excellent
Stayed 1 night in Sep 2023

8/10 Good

Andrea

Liked: Staff & service, amenities, property conditions & facilities
The front desk staff were so nice and helpful. 5 stars for that. While the room wasn’t terrible, it also could have been better. The ceiling was water damaged in one spot, and with the nightly price of the room, I feel like that is something that could be fixed. Also there were a lot of areas of dust and debris on the floor, the bathroom, etc. some mold issues in the tub as well. I don’t know if it would necessarily prevent me from staying there again, but it may not be my first choice. The daily breakfast was good, lots of options to choose from. The front desk area as well as the hallways were all clean and nice smelling. Overall it wasn’t a bad place to stay. Just more attention to the cleanliness of the rooms could go a long way.
Stayed 3 nights in Aug 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean hotel, beds very comfortable
Stayed 1 night in Aug 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
There were no shower caps available. The room smelled of some type of chemicals. Could not put tv on CC. Other than that the hotel was nice.
Stayed 1 night in Aug 2023

4/10 Poor

Dan

Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Sharon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room but a very small counter around bathroom sink.
Stayed 1 night in Jul 2023

6/10 Okay

Karen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There was black/mold in the corners of the tub/shower. The room set up was nice. However, for a newer hotel the workmanship was poor such as the sink had a gap between the sink and the counter.
Stayed 1 night in Jul 2023

8/10 Good

Melody

Too hot on breakfast area/lobby
Stayed 1 night in Jul 2023

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Slow elevator
Stayed 1 night in Jun 2023

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally helpful and pleasant. We had a good stay even though the property was under some kind of renovation/construction. But, we were happy and the property was very convenient which was so important as we were traveling through the area on our way home from a trip. Thank you.
Stayed 1 night in May 2023