Ratings based on 308 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
happy with LaQuinta.Posted May 18, 2017 on Hotels
by A verified traveler from Fairfax
terrible roomPosted May 14, 2017
Location: location is good, it is an hour drive to great smoky mountains.
I was exhausted after a 10hour drive and wanted to get a room quickly, when I checked in, they did not get my booking through Expedia into their system and they had to call the customer service to confirm it which took around 15-20min, once I got into the room it was fully filled with the smell of cigarette & when I asked the front desk they told me that was the only room that was available, for all this they reduced the price by half.
Comment from Hotel Management
May 19, 2017 by LQ Customer Care , Hotel Management
We are very sorry to hear of your negative experience while staying with us. We appreciate the constructive critique, as we are continuously striving to improve our guest's experience. It is only through your feedback that improvements are considered and made. Our hope is that you will give us a chance to better serve you in the future. We very much appreciate your business and thank you for staying with us. Sincerely, LQ Customer Care
No Carpet?Posted Apr 14, 2017 on Hotels
Nice hotel. Surprised to see the rooms weren't carpeted. Need carpeting in the bedroom. Bring back comfortable flooring!!!
Great overallPosted Apr 10, 2017 on Hotels
Would have been 5 stars all around but pillows were really uncomfortable and the breakfast was terrible. Luckily plenty of food extremely close by, and their pool is good. Overall this is an awesome hotel for the price just make sure you have some extra money for breakfast.
by Marilyn A
Posted Apr 3, 2017 on Hotels
This motel was recently renovated and was well done. Our only complaint that one room we had backed up to the electrical room on the 2nd floor and the all night noise from there was not good. However the breakfast was more then adequate and everyone was really nice.
for Everyoneby A verified traveler
Nice hotel near KnoxvillePosted Feb 27, 2017
Pros: Convenient to I 40 and had a great experience.
Cons: They only have a pool but if they had a hot tube then it would be 5.5
Location: Puleos Grille within walking distance (block and half) had excellent food and prices were reasonable.
The service upon arrival was great. Our room was very clean and comfortable. I think most of the rooms have been recently remodeled ours was great. The hotel is within waking distance of a fantastic restaurant called Puleos Grille which specializes in Italian food and has other dishes too. We would stay her again and go to Puleos Grille too.
by Tyler Owens from Knoxville TN
Nice Stay..Posted Feb 26, 2017 on Hotels
by A verified traveler from MA
Meh...Posted Feb 16, 2017
Pros: It was pet-friendly.
Cons: Give the rude guy at the front desk a kick in the pants to shape up his customer service skills. Make sure rooms are clean before they get assigned.
Location: Unknown. We were just passing through.
Clerk at front desk got impatient with me because it took some time to find my Rewards Number. It was midnight, we'd been driving for over 12 hours. He didn't know how to look it up???? I finally found a receipt from another La Quinta and showed it to him. The room we were assigned had not been cleaned, so we had to request another one. That was...strange.
for Everyoneby A verified traveler from Georgia
Good locationPosted Feb 5, 2017
Check in clerk rather rude and disorganized. Rest of staff was nice.
Posted Feb 2, 2017 on Hotels
Stayed one night on our way to visit family. Very impressed and had to stop for another night on our way home. Very clean pet friendly hotel with lots of outside lighting made it easier (and safer) to walk the dog. We will definitely stay here again on our next trip to visit the family.