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They lost power to the hotel & casino at around 8am. Only two of the four generators worked so many of the rooms had no power. They would not give a refund even though you could not use the bathroom (no lights) or power.
David
Stayed 1 night in Mar 2024
Response from Danielle Kahaunaele Hotel Manager on Apr 2, 2024
Thank you so much for taking the time and giving us your feedback. We do apologize for any issues you might have had. We truly appreciate you.
As a bubble, the casino is filled with nice restaurants, non gambling entertainment, and an overall pleasant vibe. Once you venture off the property, the area on Boulder Highway becomes a bit scary as it is a slightly poor area of Las Vegas.
Aaron
Stayed 2 nights in Feb 2024
Response from Assistant Hotel Manager on Mar 6, 2024
Thank you for this 5/5 review, we are honored and hope to welcome you back soon.
The only thing I didn't like was no microwave in the room sometimes we had left over from meal and i couldn't take and eat it later.
Pedro
Stayed 2 nights in Feb 2024
Response from Assistant Hotel Manager on Feb 29, 2024
Hello, Thank you for your review, our team appreciates the feedback and will pass up your requests to our corporate level. Thank you once again!
8/10 Good
Deborah
Traveled with family
Feb 26, 2024
Liked: Cleanliness, staff & service, amenities
Property was clean and safe. The only issues were the beds were very hard and lumpy and showers were very minimal. You have to take a sprinkle showers.
Deborah
Stayed 3 nights in Feb 2024
Response from Danielle Kahaunaele Hotel Manager on Feb 27, 2024
Thank you taking the time and giving us feedback of your stay. We apologize for any issues you had. We truly appreciate you. We hope to see you again on the next trip.
2/10 Terrible
Florentino
Feb 26, 2024
Terrible customer service.
Florentino
Stayed 2 nights in Feb 2024
Response from Danielle Kahaunaele Hotel Manager on Feb 28, 2024
Thank you for taking the time to give us your feedback. We apologize for any issues you might have had. We truly appreciate you and hope you will give us another try.
6/10 Okay
Akaisha
Feb 25, 2024
Disliked: Property conditions & facilities
Akaisha
Stayed 2 nights in Feb 2024
Response from Danielle Kahaunaele Hotel Manager on Feb 27, 2024
Thank you for taking the time to give us this rating. We truly appreciate you. We hope to see you again soon.
2/10 Terrible
Florentino
Feb 25, 2024
Disliked: Staff & service
Staff lacked training in customer service. Not one person looked you in the eye while processing check in. Extremely poor service.
Florentino
Stayed 2 nights in Feb 2024
Response from Danielle Kahaunaele Hotel Manager on Feb 25, 2024
Thank you for giving us feedback. We truly apologize about the check-in process. We want you to feel welcomed. We hope we get a chance to see you again and make your experience a better one.
6/10 Okay
Chi Kuang
Feb 25, 2024
Chi Kuang
Stayed 6 nights in Feb 2024
Response from Danielle Kahaunaele Hotel Manager on Feb 27, 2024
Thank you for taking the time and leave us a rating. We truly appreciate you. We hope to see you again soon.
The first night our carpet along the wall and entrance was soaking wet. Im sure there is a water leak somewhere. We moved to the next room and it wasn't clean yet so then we waited about 10 minutes to get another room.
Both rooms were a little dirty and needed some repairs.
Charlee
Stayed 2 nights in Feb 2024
Response from Danielle Kahaunaele Hotel Manager on Feb 20, 2024
Thank you for taking the time to give us your feedback. We apologize for any issues you might have had. We truly appreciate you as our guest.
Nice place for a casino hotel- downside is that the restaurants off the gaming floor stink of cigarettes and there's no getting away from the stench- but the room was nice and smelled fine- I would stay here again, but I'll eat somewhere else.
Steven L
Stayed 1 night in Feb 2024
Response from Danielle Kahaunaele Hotel Manager on Feb 13, 2024
Thank you for taking the time to leave us a review. We truly appreciate you. We hope to see you again on your next trip.
8/10 Good
Charles
Traveled with partner, Traveled with family
Feb 7, 2024
Liked: Cleanliness, staff & service
They had one of the best buffet, and now it has some of the worst fast foods dives
Charles
Stayed 1 night in Feb 2024
Response from Assistant Hotel Manager on Feb 7, 2024
We are sorry to hear you haven't had a beyond the best experience at the food court. We hope you give us another chance to prove that our food court will do better, from our ice cream shop to our taco shop! Thank you again for your review.