Ratings based on 393 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Good, basic, value.

Posted Oct 9, 2017
Pros: The cleaning staff was spot on! Did a great job.
Cons: Customer service.
Bed was super comfy. They did have breakfast available for purchase (in the lobby) and free newspapers at the counter. Two bottles of water for free in the room fridge. Microwave and hair dryer in the room. I had taken a red eye and was super tired when I arrived but they held firm to a 3pm check-in even though I arrived at 11 am. The counter gal... told me to go drive around. :( To be fair... it was just this ONE counter gal who was less than friendly and YES I had another encounter on another day and she just was NOT a friendly person. BTW... all I asked her the second time I talked to her was "Where is the business office, so that I can print out my boarding passes?" She actually just pointed down the hall instead of answering me. I stayed for 4 nights. Next time I visit Louisville/Prospect I will choose another hotel. I think if I am spending over $600 dollars at a hotel (and I am traveling by myself) that being friendly would be a basic thing. PS The room is just fine. Safe location for the hotel. It is close to freeways. Parking (free) available on site.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 22, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Kalamazoo

Nice place. Updated, clean, friendly staff

Posted Aug 22, 2017
Nice lobby with snacks and cocktail bar. Attentive, friendly staff.
5 out of 5
by A verified traveler

Excellent

Posted Aug 18, 2017 on Hotels
It was a nice experience and like a home away from home. I highly recommend this location!
5 out of 5
by Tamara

Posted Aug 11, 2017 on Hotels
Very nice hotel!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Location was so close to venue I was able to walk!

Posted Aug 11, 2017
Clean, friendly staff and nice rooms. The location was perfect for the event I was presenting at and there were a number of restaurants close. Quiet rooms and everything required for a pleasant business trip.
2 out of 5
by dan

Posted Aug 1, 2017 on Hotels
The staff was not friendly and the view was terrible. There was a dumpster full of toilets with toilets all around the dumpster.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 14, 2017 on Hotels
4 out of 5
by Phillip

Great stsy

Posted Jul 9, 2017 on Hotels
Very nice staff great breakfast nice clean rooms
5 out of 5
by Donnie

Recent stay

Posted Jul 7, 2017 on Hotels
Staff was super friendly, good location, and very clean facility. Wish they had a outside pool because it was really hot.