Ratings based on 575 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Memphis TN

Not quite what I expected for Embassy Suites butok

Posted Sep 10, 2017
The facility is on the staff is Pleasant the room is okay but the carpet is very dirty their AC it's not like at home it goes to 65 Fahrenheit but it really didn't feel like it's that cold feels more humid unlike most Embassy Suites I only had the one roll of tissue that was already on the roll in my room and the next morning I don't know if it was the ventilation system or the drainage in the bathroom but it smelled very stinky when I woke up like someone else's restroom are ventilation had seeped into my room it may not be like that for all room I'm not going to give you my exact room number but I was on the 5th floor and the price was quite expensive for the actual facility because when I stayed in the one in Nashville I paid 149 but I pay 199 at this particular one and it wasn't nearly as good the hotel is okay but it's not Embassy Suites quality
3 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Very rude staff

Posted Jul 31, 2017
I've been staying at embassy for many years in the pass the staff have been very friendly and helpful. On this particular visit the young lady at the front was just not professional or friendly at all.. keep in mind after tax these rooms are 200.00 a night with paying this amount you expect a smile or any type of kindness.. I arrived at the hotel about 12 and ask if early check in was available and she says it was not which was fine she told me to try back at 4:00 because that's check in time... I told her I was very aware of check in time but explained my situation to her and why I needed early check in.. she didn't seem to care and stated again that she couldn't guarantee anything until 4:00 check in time.. she then put me on a waiting list and says she would call if anything was available.. thankfully she called around 2:00 and I was able to make my event at 3:00.. I understand early check in is not always available I stay in hotels on a regular basis but Lord can we be more kind to paying customers
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel

Posted Jul 10, 2017
Let out couch was really uncomfortable and hard. Everything else was amazing
2 out of 5
by A verified traveler from Nashville

Noisy!

Posted Jul 6, 2017
All rooms are off a large 5 story atrium with no noise buffering at all. Any concentration of talking guests can be heard in your room. Avoid if you want peace and quiet!
5 out of 5
by Raymond

This traveler left a rating score only Posted Jun 19, 2017 on Hotels
5 out of 5
by Juli

Sweet 16th Blast

Posted Jun 16, 2017 on Hotels
Excellent
5 out of 5
by A verified traveler

Posted Jun 15, 2017 on Hotels
Extremely friendly staff.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 11, 2017 on Hotels
4 out of 5
by Calvin

This traveler left a rating score only Posted Jun 8, 2017 on Hotels
4 out of 5
by Kijah

Pretty nice hotel

Posted Jun 8, 2017 on Hotels
It was okay. Tub in my room looked like it hadn't been wiped down prior to my check-in, which was disappointing. Could do with better parking.