Ratings based on 187 Verified Reviews

3.1 out of 5
58% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
I enjoyed my stay! Very clean! I felt so comfortable there!!
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
1 out of 5
by A verified traveler

Mess

Posted Aug 23, 2017
Room was very uncomfortable, dirty, towels the size of hand towels and commode sounded like a jet and ran all the time.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very sorry for dropping the ball during your stay. We definitely have processes in place to make sure that every room is cleaned according to the standards. We truly hope this unfortunate situation will not prevent you from staying with us again. We hope to see you in the future.
1 out of 5
by A verified traveler from Bangalore, India

Horrible to say the least

Posted Aug 21, 2017
Be prepared to walk in to a room stinking and reeking of garbage !! We called the front desk and requested a change of room to which they obliged but now the new room has garbage cans filled with trash !! Tried calling them and no one bothered to show up. Shower curtains were missing, overall a totally run down place. Definitely would not recommend this place, even if given a free accomodation.
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Bhuj, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another opportunity so that we can make it up to you. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient space for a family

Posted Aug 18, 2017
Great room layout for a family or several nights. Staff were friendly and helpful
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
5 out of 5
by cedric

Good for getaway or business trip

Posted Jun 26, 2017 on Hotels
The experience at the hotel was great
Comment from Hotel Management
Jun 28, 2017 by Manager, Hotel Management
Thank you for your positive review! We're pleased you stayed at Extended Stay America - Memphis - Germantown and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
4 out of 5
by Charles E. Bradley from Memphis

very pleasant stay for the price!!

Posted Jun 26, 2017 on Hotels
I was very Happy with my room.
Comment from Hotel Management
Jun 28, 2017 by Manager, Hotel Management
Charles, it was our pleasure hosting you at Extended Stay America - Memphis - Germantown. We are delighted to know you not only enjoyed your well-appointed room but also found us to be a good value. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Job

Posted Jun 23, 2017
Pros: Staff was friendly
Cons: Better WiFi
Location: Lots of places to eat and shop
I have a good experience the staff was well trained and courteous. The room was clean and the bed was comfortable. The digital cable was not working at it's best but it was a good stay overall.
Comment from Hotel Management
Jun 24, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at Extended Stay America - Memphis - Germantown. We are glad to read you enjoyed your time with us and that our convenient location and courteous associates left you with a good impression. We appreciate your suggestion and hope to see you again in the future. Sincerely, General Manager
3 out of 5
by Somone

Not clean

Posted Jun 22, 2017 on Hotels
Cleanliness very poor. Bathroom smelled like urine.
Comment from Hotel Management
Jun 25, 2017 by Manager, Hotel Management
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
3 out of 5
by michael

Posted Jun 14, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by Manager, Hotel Management
Michael, thanks for rating your experience. It seems we missed meeting some of your expectations and hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
4 out of 5
by Mary

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Mary, thank you for being our guest at Extended Stay America - Memphis – Germantown. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager