Ratings based on 407 Verified Reviews

2.9 out of 5
42% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from marcy ny

I thought it would be cleaner.

Posted Aug 17, 2017
I thought it would be cleaner and have more to offer in breakfast
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. Please accept my apology for not meeting your expectations and for the inconvenience it caused. I have shared your review with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from canyon tx

Nice hotel good lication

Posted Jul 10, 2017
Good walking area good security area nice staff clean rooms
Comment from Hotel Management
Aug 12, 2017 by General Manager, Hotel Management
Gemm, thanks so much for the five-star review of your stay at Extended Stay America - Memphis - Wolfchase Galleria. We are so happy to know you were comfortable here and you liked the location of our hotel. We value your business and look forward to seeing you again. Sincerely, General Manager
3 out of 5
by A verified traveler from T.

No.

Posted Jul 2, 2017
The stay was ok. The shower barely worked and the room had a smell.
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
Rob, thank you so much for being our guest. We are pleased you had an overall nice stay. However, we are sorry for the odor issue and the problem you had with our shower. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to interstate

Posted Jun 30, 2017
Decent place to stay for a night or two Clean room and friendly staff
Comment from Hotel Management
Jul 1, 2017 by General Manager, Hotel Management
It was a pleasure to have you as our guest at Extended Stay America - Memphis - Wolfchase Galleria. We are delighted to read you liked the cleanliness of your room and that our location was perfect for your needs. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
1 out of 5
by A verified traveler from E. Memphis, TN

Fire alarm went off at 1:23 AM

Posted Jun 30, 2017
After long hours of driving on Wednesday, got to bed by 11:30 PM, was woken up at 1:23 AM, hadvto stand outside until the alarm was silenced!
Comment from Hotel Management
Jul 4, 2017 by General Manager , Hotel Management
Jeffrey, thank you for your comments. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for safety purposes. We realize evacuation in the middle of the night is not a pleasant experience, but had this been a real fire, the results may have been a devastating loss of life. In a situation such as this, the safety of our guests takes priority over everything else. We apologize for disturbing your sleep and hope you understand the necessity of the action we took. Fire alarms are rare occurrences at our hotel, and we hope you will give us another chance to provide you with a wonderful experience and an uninterrupted night's sleep! Sincerely, General Manager 
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
Very hospitable staff. Breakfast was quite small and pool furniture was worn but the facility itself was clean.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Memphis - Wolfchase Galleria and for sharing your feedback. We are glad to know you liked our courteous associates and that your stay with us was satisfactory. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A blessing during a major power outage!

Posted Jun 2, 2017
I chose this hotel after a major storm knocked our utilities out for 6 days. I needed something clean, convenient to work and not overly expensive and this hotel exceeded my expectations! The room looks newly renovated. The kitchen area was great, because I didn't have to rely on takeout. The room was spacious for me and my six year old. He loved the pool!!!! The parking was cool, as I could park and be almost at my door. Oh, and the hotel is RIGHT by the e-way!!!!! The staff was AWESOME, especially Keisha and Teresa! Overall, it was great. I'll definitely stay again!
Comment from Hotel Management
Jun 3, 2017 by General Manager, Hotel Management
Thank you for sharing your wonderful experience at Extended Stay America - Memphis - Wolfchase Galleria. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. I will be sure to share your compliments with the entire team, especially with Keisha and Teresa for the job well done. It was our pleasure hosting you and your son, and we can’t wait to welcome you both back in the future. Sincerely, General Manager
4 out of 5
by Francine

Posted May 21, 2017 on Hotels
Comment from Hotel Management
May 23, 2017 by Manager, Hotel Management
Francine, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Memphis - Wolfchase Galleria. Sincerely, General Manager
5 out of 5
by christopher

Posted May 18, 2017 on Hotels
Excellent location, restaurants nearby, low traffic area, next to I-40 exit. Quiet, and clean. Ideal for working
Comment from Hotel Management
May 20, 2017 by Manager, Hotel Management
Christopher, thanks so much for the five-star review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America - Memphis - Wolfchase Galleria. We look forward to your next stay! Sincerely, General Manager
5 out of 5
by Mardell

Posted May 13, 2017 on Hotels
Second time we stayed here.
Comment from Hotel Management
May 15, 2017 by Manager, Hotel Management
Mardell, thank you for returning to Extended Stay America - Memphis - Wolfchase Galleria. There is no better compliment than a guest who keeps coming back time after time! We're so glad you continue to enjoy our service and facilities. It is always a pleasure to have you as our guest, and we look forward to your next stay! Sincerely, General Manager