Ratings based on 165 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from San Diego
Family-friendly and convenientPosted Jul 8, 2017
We had an amazing time at this Holiday Inn because the staff or superb and anything that we needed or perhaps had forgotten, they were happy to help us. The pool was awesome and the breakfast buffet was great. I loved that they gave us a little bag so that we could take a few pieces of fruit or a tiny box of cereal with us after breakfast so that the kids could have a snack later. Anna is by far the best waitress I have ever experienced and my kids loved her so much. She definitely made my day every morning that we had breakfast! Friends came over to meet up with us and they all commented how nice the hotel was.
Posted May 10, 2017 on Hotels
Posted Apr 27, 2017 on Hotels
for Everyoneby A verified traveler from St. Louis, MO
Second Time StayPosted Apr 5, 2017
Pros: Cleanliness, quiet are of Memphis area, proximity of stores and gas stations, and most of all the breakfast!
Cons: Nothing, everything exceeded my expectations.
Location: It is about a half hour drive to get to sights downtown, but we benefited from having a Walmart and gas stations nearby.
I previously stayed here for a week during training for work and decided to stay here when taking a weekend trip. The week that I stayed here, the staff was always friendly and very helpful, my room was very nice and quiet, and the breakfast is fantastic. Over my weekend trip, I had similar experiences. Very, very impressed with this hotel and how it is run!
Great place....very cleanPosted Apr 3, 2017 on Hotels
All was great. I will definitely stay there again
by A verified traveler
Posted Apr 2, 2017 on Hotels
When I booked on-line it was stated to me that the rooms were $129 a night and $10 for breakfast. I confirmed and was told that my total was $497 for the three room give or take.called back and stated did not want the breakfast and for it to be removed. Rep stated that he could not do it but did place me on hold while he called the hotel to check to see it I could take it off or if they could make the adjustment at the hotel. He came back and confirmed that they would make the adjustment when I checked in, which did not happen and the receptionist stated that she did not have my reservation and told me that I would have to call the hotels.com to be refunded for breakfast, and neither could I pay cash for my room until I checked out but for now it had to be charged on a credit card before I could check in. It was a lot of confusion and unnecessary headache and I will excercise my right to seek other places to stay for this was very unpleasant for me. Also television did not work until they came up and worked on it.
by A verified traveler
Great stay!Posted Mar 29, 2017 on Hotels
Very nice hotel. Great location. It has almost any store or restaurant you could want within 3 miles.
Posted Mar 27, 2017 on Hotels
Posted Mar 26, 2017 on Hotels
BAD CUSTOMER SERVICEPosted Mar 22, 2017 on Hotels
We booked our spring break vacation for our family a day early by accident and was charged for the full price of the room "per company policy". This is a horrible policy first of all, but I do understand how this could have cost a company money in the business aspect. The problem is that they did not allow us to stay the night we arrived because they had no vacancies. Here we are with a family of 4, six year old and 11 year old, that not only got charged $160 for the wrong date, but also have no where to stay for the night and are left with no explanation whatsoever. Its Company Policy. I will not use Holiday Inn ever again. Nor will I use hotels.com again because they couldn't refund or offer us a way to stay the night either.