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Reviews of Best Western Premier EMA Yew Lodge Hotel

4 out of 5
Best Western Premier EMA Yew Lodge Hotel
33 Packington Hill, Kegworth, Derby, England

Reviews

7.8

Good

Rating 10 - Excellent. 104 out of 317 reviews" "
Rating 8 - Good. 117 out of 317 reviews" "
Rating 6 - Okay. 55 out of 317 reviews" "
Rating 4 - Poor. 28 out of 317 reviews" "
Rating 2 - Terrible. 13 out of 317 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Better hotels available nearby
We were booked for an overnight stay to enable a early morning start in Nottingham. This hotel used to be a favourite but has now become to corporate. £8 to park overnight for one night while a guest of the hotel is just a hidden charge that should be included in the room rate. Reception staff and manager showed appalling service. Redeeming factor was an excellent breakfast.
Stayed 1 night in Feb 2023

10/10 Excellent

Gurl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool etc gym
Stayed 1 night in Jan 2023

10/10 Excellent

ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very pleasant stay . Nice room . Great food Good facilities and welcoming staff
Stayed 1 night in Jan 2023

10/10 Excellent

Andy

Stayed 1 night in Dec 2022

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but watch out for parking charges
The hotel was nice if a little dated and the pool & spa facilities were OK. However, I only became aware that they charge £8 per day parking when arriving at Reception. When I was considering cancelling my booking because of it Reception waived the parking charge. Other than that my stay was fine. I would stay again if they dropped the parking charge. I personally think it is sly of a hotel to charge parking when it should be in with the price. Its like going to buy a car and the seller charging extra for the wheels!
Stayed 3 nights in Nov 2022

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2022

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel room was excellent
Stayed 1 night in Oct 2022
Response from Reception Team on Oct 24, 2022
Thank you for your kind review. We look forward to welcoming you back in the future.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Reception Team on Oct 24, 2022
Thank you for your 10/10 Review.

6/10 Okay

Sharon

Stayed 1 night in Sep 2022
Response from Reception Team on Oct 24, 2022
Thank you for your review.

6/10 Okay

Carl

Liked: Staff & service
Nothing majorly wrong with the place
Parking is an issue. £8 per night is just ridiculous when you can park for free on the road outside. The hotel does need a refurb. Given that, the staff are generally great and made us feel welcome. Shout out the manager of the restaurant who was lovely.
Stayed 1 night in Sep 2022
Response from Sales Team on Sep 21, 2022
Thank you for your review, Carl.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice
Stayed 2 nights in Sep 2022
Response from Charlie on Sep 21, 2022
Thank you for you 10/10 review!

10/10 Excellent

Brendan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Charlie Morrell on Sep 21, 2022
Thank you for your 10/10 review, Brendan!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Staff were excellent room was fantastic and fully recommend the breakfast
Stayed 1 night in Aug 2022
Response from Charlie on Aug 31, 2022
Thank you Kevin for you 10 out of 10 review!We hope to welcome you back to the hotel soon.

10/10 Excellent

Karen

Stayed 2 nights in Aug 2022
Response from Charlie Morrell on Aug 31, 2022
Thank you Karen for your 10 out of 10 review. We're glad you enjoyed your stay!

6/10 Okay

kohulan

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Size and cleanest good but no enough fan provided, time restriction introduced for the swimming pool access
Stayed 1 night in Aug 2022
Response from Charlie Morrell on Aug 31, 2022
Thank you for your feedback Kohulan.

10/10 Excellent

DERICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Nicola - Revenue manager on Aug 16, 2022
Wow 10 out of 10 that's great Derick, thank you. We hope to see you again.

8/10 Good

Dave

Traveled with family
Liked: Amenities, property conditions & facilities
nice pool
Stayed 2 nights in Aug 2022
Response from Sales Team on Aug 10, 2022
Thank you for your feedback Dave.

8/10 Good

Clare Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Nicola - Revenue manager on Aug 3, 2022
Thank you for your 8/10 score Clare. We hope to see you again soon.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 1 night in Jul 2022
Response from Nicola - Revenue manager on Aug 3, 2022
That's great Victor thank you for your 5/8 score. We hope to see you again soon,

6/10 Okay

D

Business traveler
Severely dated rooms
The public areas of the hotel are very nice and well presented. the staff were helpful and attentive. The hotel is however massively let down by the severely dated rooms.
Stayed 1 night in Jul 2022
Response from Nicola - Revenue manager on Aug 3, 2022
Thank you for your review D and I am pleased you liked the public areas and the staff were helpful. We have refurbished most of our rooms now but we still have a small amount of rooms to do in due course, if you are with us again please feel free to request a newly refurbished room and we will try our best to do that for you.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Nice hotel in nice village.
Stayed 1 night in Jul 2022
Response from Nicola - Revenue manager on Jul 18, 2022
Thank you for your kind comments Malcolm, we are really lucky to be in such a lovely village. We hope to see you again

10/10 Excellent

Eliot

Stayed 1 night in Jul 2022

4/10 Poor

Zoe

Stayed 1 night in Jun 2022

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely no help from Expedia or the hotel to change the date due to Ill health, I wouldn’t use either in the future
Stayed 1 night in Jun 2022
Response from Nicola - Revenue manager on Jun 20, 2022
Good afternoon Robert, i am sorry that you have experienced this, i am not aware from the hotel of the details but if you wish to discuss please do get in touch.

4/10 Poor

Tracey

Disliked: Cleanliness, property conditions & facilities, room comfort
poor service and room condition
Hotel looks good from outside, room was dated, handle missing from bath and slipped getting out due to this. Phoned for room service that did not turn up and overcharged for breakfast (they did not bother to check what we had and just charged us for two full english at £12.50 a person). Disappointed because our son goes to university around the corner and we were hoping to regularly use this hotel when we visit him.
Stayed 1 night in May 2022
Response from Nicola - Revenue manager on May 9, 2022
Hi Tracey, I am sorry to hear the things you experienced during your stay, we are in the middle of modernising most of our bedrooms but this does not seem to be one of them. The food service is certainly not normal standard for us, we do hope you do stay with us again.

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but needs more EV charging
All good hotel wise. However picked it for the EV charge point and there was only 1 with decent charge rate, which was occupied for all of my stay. However, the extra 3-pin was useful even if slow and I used that. I would suggest at least providing several 3 PIN points if not further 7kW chargers.
Stayed 2 nights in Apr 2022
Response from Nicola - Revenue manager on May 9, 2022
Thank you for your review Mark we are pleased you was pleased with the hotel and we will certainly be looking at more charge points in the future. We hope to see you again.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Our stay at Best Western was enjoyable, maybe a bit pricey. Renovations were not timely... otherwise it was okay
Stayed 2 nights in Apr 2022
Response from N on Apr 14, 2022
Thank you for your 8/10 review Paul, we glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable time !
The staff were great all helped as much as they could , the two guys in the spa area were friendly and didnt make me feel a nuisance for asking questions,which i have experienced elsewhere. I couldnt praise all the staff enough. The only things could have been better were firstly the breakfast not enough fresh fruit, and it was a very basic cooked breakfast .I have to say the pancake machine is hilarious all that for very little reward ! The decoration towards our room is half way done which the hotel have notices around explaining in process , however to go from a lovely grey stylish part through double doors into a bad 70s corridor was like taking part in a sci fi movie going back in time , we enjoyed it but many wouldnt !! Lol
Stayed 2 nights in Mar 2022
Response from Nicola - Revenue manager on Mar 30, 2022
Thank you for your score Karen and thank you for your kind comments regarding the team in the health club. We have noted your comments about the breakfast. We are very excited for the finished results of the new bedrooms and we hope to see you again soon.

2/10 Terrible

Wilsonbell electrical

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t park
Stayed before nice rooms but good it overpriced being a celebrity chef image !! But they are charging for car parking which is criminal £16 for two nights Very poor of them ripping people off like that
Stayed 2 nights in Mar 2022
Response from Nicola - Revenue manager on Mar 30, 2022
Thank you for your review Wilsonbell but sorry to hear about your feedback.

10/10 Excellent

SAMER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Pete

Stayed 1 night in Mar 2022
Response from Yew Lodge Hotel on Mar 24, 2022
Thank you for your rating Pete. We hope to welcome you back soon!

2/10 Terrible

Michael

Stayed 1 night in Feb 2022
Response from Yew Lodge Hotel on Mar 24, 2022
We are sorry to hear your stay was not satisfactory. We appreciate your feedback and rating.

8/10 Good

M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Nicola - Revenue manager on Mar 8, 2022
Thank you M for your 8 out of 10 score. We hope to see you again soon

4/10 Poor

Patricia

Stayed 1 night in Feb 2022
Response from Nicola - Revenue manager on Feb 28, 2022
Hi Patricia, I am sorry we did not meet your expectations on this stay, i understand you had an issue with the water, sorry about that but if there is anything else you would like to discuss please do get in touch.

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service
Ideal location to meet our requirements. Staff were friendly and polite. Had meal in bar area which was excellent. Noise from other bedrooms ie talking and TV could easily be heard. Would have been useful to have book of information re facilities etc in room.
Stayed 1 night in Feb 2022
Response from Nicola - Revenue manager on Feb 21, 2022
Thank you for your great review Matthew, we can confirm we are starting to put back information in the rooms regarding facilities, we hope to see you again soon.

10/10 Excellent

Elina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Sales Team on Jan 4, 2022
Hi Elina, Thank you for your rating and feedback. We hope to welcome you back soon.

8/10 Good

Frankie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
Nice hotel..very nice restaurant..reception could be a little more cheerful and helpful
Stayed 1 night in Dec 2021
Response from Nicola - Revenue manager on Dec 14, 2021
Thank you for your feedback Frankie, glad you liked the hotel and restaurant, we will certainly take on your comments about reception. We hope to see you again the future.

10/10 Excellent

S W

Stayed 2 nights in Sep 2021
Response from Nicola - Revenue manager on Dec 14, 2021
Wow! 10 out of 10, thank you SW

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Nicola - Revenue manager on Dec 14, 2021
Thank you for your 10 out of 10 review Christine, thats great! We hope to see you again the future.

2/10 Terrible

Kirsty

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2021
Response from Nicola - Revenue manager on Dec 14, 2021
Sorry to hear of your 2 out of 10 rating Kirsty, we would like some further information if possible so we can improve going forward?

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Nicola - Revenue manager on Nov 30, 2021
10 out of 10, wow! Thank you so much, we hope top see you again soon.

6/10 Okay

Jemma

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Didn’t have any cutlery with our meal so had to ask and they missed some fries for the children. Food didn’t taste very good, no flavour and lack of salt and pepper offered.
Stayed 1 night in Nov 2021
Response from Nicola - Revenue manager on Nov 29, 2021
Hi Jemma, thank you for your feedback about your dinner in Marco's i am so sorry to hear about this but i will certainly pass this on the the team.

10/10 Excellent

Rasa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Nicola - Revenue manager on Nov 22, 2021
Wow! 10 out of 10, thank you, we hope to see you again in the future

6/10 Okay

Verified traveler

Disliked: Staff & service
Okay stay, slightly overpriced
Placement excellent for what I needed. Downstairs is great, rooms could do with a bit of TLC. Very pleased dogs are allowed, didnt have one with me but think its good that they are. Was not aware of the charge for parking, very expensive so i just parked off site for the rest of my stay ( was then over charged for parking on check out as they presumed I used thier carpark). The wifi didnt work the two evenings i was there so I had trouble getting work done. The staff werent particularly friendly and looked like i was annoying them by checking on the wifi and asking about a dinner reservation (which i was originally told was not available and then when my friend asked she was able to book). Very thin walls, was able to hear everything from the adjoining rooms and corridor all night.
Stayed 2 nights in Nov 2021
Response from Nicola - Revenue manager on Nov 22, 2021
Thank you for your feedback on your recent stay with us. We are glad you were overall pleased with the hotel and we completely take your comments on board. We were having some problems with the Wi-Fi which is not common for us but sorry it had an affect on your stay. I will certainly pass your comments on to the team about not being friendly, again this is not normal for us. Glad you like the idea we accept dogs. Hopefully see you again in the future.

10/10 Excellent

borislav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Nicola - Revenue manager on Nov 2, 2021
Wow 10 out of 10! Thank you so much. We hope yo see you again in the future,

8/10 Good

Olwyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was mostly good but we were disgusted that we had to pay £8 for parking as we were not informed about this prior to our arrival.
Stayed 1 night in Oct 2021
Response from Nicola - Revenue manager on Nov 2, 2021
Thank you for your great score and we are pleased overall you enjoyed your stay. We hope to see you again the future.

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice family hotel
Lovely hotel, but rooms were a bit dated and far too warm, appreciate the provision of a fan but didn’t really help cool the whole room. Lovely pool and restaurant facilities
Stayed 1 night in Sep 2021
Response from Nicola - Revenue manager on Sep 28, 2021
Thank you for your 8 out of 10 review Joanne and for your lovely comments about the pool and Restaurant, we hope to see you again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Great facilities
The public areas of the hotel are excellent and are well presented. The room that we had was a little dated, although it was an executive room. Probably ready for a refurb to bring them to the standards rejected by the public areas. The hotel facilities are excellent
Stayed 1 night in Sep 2021
Response from Nicola - Revenue manager on Sep 28, 2021
Thank you for your kind comments David, we are certainly trying to refurb more of the facilities as we go. Hopefully see you again in the future and we may be able to allocate you one of our newly refurbished rooms.

2/10 Terrible

mavis

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no indication that parking would be charged, and £8 was added to our bill on departure without warning. Conditions in the hotel and particularly at breakfast were highly dangerous, as virtually no one, including staff, had any face covering in a barely ventilated space. This included an open buffet bar with exposed bread, croissants and other food over which customers were breathing and talking. As highly vulnerable clients, we are relieved and surprised not to have been infected by the virus.
Stayed 1 night in Sep 2021
Response from Nicola - Revenue manager on Sep 28, 2021
Thank you for your feedback Mavis and we will certainly take your comments on board to make this better going forward. Sorry you were not expecting the car parking charge but it is noted on this website of the additional cost.