Ratings based on 1,521 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from san diego

Ok hotel, but overpriced

Posted Jan 17, 2018
A motel more than a hotel. Sticky spots on the floors. Outlets so used they can't hold the plug. A shower head that points to your waist, but can't flex down to your feet. But if Las Vegas is booked solid, this room is ok.
Comment from Hotel Management
Jan 19, 2018 by General Manager, Hotel Management
Dear Eric, Thank you for your stay. It sounds like we could provide you with the accommodation you needed and we appreciate your constructive feedback as well. Please excuse any issues of cleanliness or maintenance and know that our service team has been notified of your concerns. We are always working to make positive improvements to our accommodations and we look forward to impressing you in the future. Come back and see us here in Las Vegas.
5 out of 5
Recommended
for Everyone
by A verified traveler from carlsbad ca

Very good

Posted Jan 16, 2018
The people is very friendly end everything is good thanks
Comment from Hotel Management
Jan 17, 2018 by General Manager, Hotel Management
Dear Chimis, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your time at the Best Western McCarran Inn. Our friendly staff strives to provide a relaxing and comfortable stay for each guest. It would be an honor to host you again during your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Small room, excellent breakfast

Posted Jan 7, 2018
For 3 adults, the room was cramped. Very helpful staff. Tasty breakfast every morning.
Comment from Hotel Management
Jan 9, 2018 by General Manager, Hotel Management
Dear Gina, Thanks so much for your feedback about your recent stay with us. It was our pleasure to provide you with attentive service. However, we're truly sorry you found your accommodations a bit small for your needs. Nonetheless, we're glad you enjoyed our tempting breakfast selections every morning. Your comments are important to us, and we'd love another chance to make your next stay even better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Eureka, IL

Very convenient for the airport!

Posted Jan 3, 2018
Although our suite was overbooked, they made good by giving us adjoining and connected rooms. The welcome staff and shuttle drivers were all very polite and courteous. The room was in good shape. We appreciated the electronics charging stations in the rooms. The convenience to the airport and the quick shuttle ride was a big plus! Will definitely stay here again.
Comment from Hotel Management
Jan 5, 2018 by General Manager, Hotel Management
Dear Martin, It is terrific to see that our convenience to the airport and traveler-focused features such as our shuttle made your experience comfortable and hassle-free. Our team takes a lot of pride in giving our guests the stays that they deserve and we love nothing more than hearing we have earned your future patronage here at the Best Western McCarran Inn. We can't wait! Come back soon.
2 out of 5
by A verified traveler from San jose

Run down hotel for best western standards

Posted Jan 3, 2018
The rooms looked run down along with the hotel corridors. Sheets used on the beds looked crumpled and cheap.
Comment from Hotel Management
Jan 5, 2018 by General Manager, Hotel Management
Thank you for your valuable comments. It is disheartening to know that your visit did not live up to your expectations. Our team strives to ensure our guests have a wonderful stay in their clean and comfortable rooms. We are always here to help with any issues that come up. It would be terrific to have you stay with us again and allow us to give you the stay you expected and deserve.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Nice hotel near the strip

Posted Dec 28, 2017
Pros: excellent breakfast.
good - except for parking. The hotel is used for extended stay, and the parking is terrible.
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
We appreciate you taking a moment to provide your insight and feedback on your recent Las Vegas trip. It is wonderful to hear that you enjoyed our convenient access to the strip and a great breakfast to start your day. However, we do apologize for any inconvenience you may have experienced finding parking. Thank you again for your review, and please come back and see us the next time you are in town!
4 out of 5
Recommended
for Everyone
by A verified traveler from Highland, CA

Nice hotel near the airport

Posted Dec 27, 2017
Pros: Breakfast, helpful staff
Cons: parking
Stayed here during our hiking trip to Red Rock Canyon. Even though it is close to an airport, our room on the first floor was quiet enough. There is remodeling in progress in the middle area, but the rooms were fine and clean. We did enjoy complimentary breakfast, that contained boiled and fried eggs, potatoes, sausages, waffles, yogurts, fruits, cereal and pastries. Staff was very friendly and helpful. Parking is a bit tight, since hotel participate in "park and fly" program. Sometimes they have to reshuffle the long-term parked cars to accommodate us, but it was always done in a prompt manner. We had overall pleasant and comfortable stay.
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
Dear Irina, Thank you for providing Best Western McCarran Inn with such a thorough, kind review. We were delighted to host you during your hiking trip, and we hope you had a memorable experience to remember for years to come! Back at the property, we were honored for the chance to provide you with friendly service, clean accommodations, and delicious breakfast offerings. Please accept our apologies for any inconvenience caused by our parking situation, and keep us in mind next time you are in town.
3 out of 5
by A verified traveler from Northeast USA

Close to LAS airport

Posted Dec 22, 2017
Cons: Should have been told about the renovation.
Generally okay were it not for lots of renovation in the small lobby area.
Comment from Hotel Management
Dec 25, 2017 by General Manager, Hotel Management
It's always a pleasure hearing from our guests. We're glad our proximity to the airport suited your needs and that your overall visit met your expectations. Please accept our apologies for any inconvenience due to our renovations. When the work is complete, we hope you'll consider staying with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Nice close to airport

Posted Dec 19, 2017
Had one night between planes, perfect location and shuttle service. Will stay again.
Comment from Hotel Management
Dec 19, 2017 by General Manager, Hotel Management
Dear Nancy, We're delighted that you enjoyed your overnight stay at Best Western McCarran Inn! It's wonderful to know that our convenient airport location and shuttle ideally met your needs. We trust that all other aspects of your stay were pleasant as well. Your high rating means so much to us and we'd be privileged to have you return.
1 out of 5
by A verified traveler from dallas, tx

Nightmare

Posted Dec 17, 2017
Horrible experience . Hotel under renovation . Cleanness was horrible
Comment from Hotel Management
Dec 19, 2017 by General Manager, Hotel Management
Dear Bob, Thank you for voicing your concerns to us. Our aim is to make sure every guest enjoys there stay. Because of this, we're very concerned to read about your unsatisfactory stay. Please accept our heartfelt apology for not exhibiting our usual high standards of cleanliness. We'll discuss your comments regarding this with our housekeeping team in order to improve in that area. We also regret any inconvenience caused by our renovations. It's our belief that in the long run, the improvements will benefit our guests. Your feedback is important to us and we hope for another chance to share these improvements with you when work is complete.