Ratings based on 133 Verified Reviews

2.1 out of 5
12% of guests recommend
2.2 Room cleanliness
2.5 Service & staff
2.2 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
Everyone was nice and helpful, I enjoyed my stay and already recommended them.
Comment from Hotel Management
Jan 9, 2018 by Janell B., Hotel Management
Hello, Thanks for choosing Emerald Suites Convention location. We’re glad you enjoyed your stay. We look forward for your return. Have a good day!
1 out of 5
by A verified traveler from las vegas

Posted Nov 19, 2017
I'm disabled.!! No stopper for tub. Office couldn't get one for room a1007. Roaches!!!! Office wouldn't answer phone.
Comment from Hotel Management
Dec 7, 2017 by Janell B., Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler from California

DISGUSTING

Posted Nov 7, 2017
Pros: NOTHING AT ALL
Cons: tear down the whole building,
Location: I cant tell, I left immediately
Cockroach infested, Reeked of Smoke, So i left and they wouldnt give me a refund.
Comment from Hotel Management
Dec 7, 2017 by Janell B., Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler

Hotel close to Vegas Strip

Posted Nov 1, 2017
Staying at this hotel was a nightmare. Upon check in, the room had not been cleaned. There were roaches in sink and no linens on beds. The key got deactivated and we were locked out of our room. I would not recommend this place.
Comment from Hotel Management
Dec 7, 2017 by Janell B., Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler from las vegas

I did not sleep in that room. Smells like cigarett

Posted Oct 30, 2017
I got very sick when I opened the door to the room that was given to me. There was condums on the floor everywhere. Bed wasn't made, there was poop on the toilet. Will never go there again in my life. Pls send me my $116 that I paid to that terrible nasty hotel. They need to get a citation from the city of Las Vegas health department. Thank you
Comment from Hotel Management
Dec 7, 2017 by Janell B., Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler

Posted Oct 27, 2017
Unfriendly staff. Room wasn’t ready. Really old furniture. Crappy mattress.
Comment from Hotel Management
Dec 7, 2017 by Janell B., Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler from Houston

Yall took my money

Posted Oct 25, 2017
I will never ever stay here nor give them my my money. Just know people if u have a emergency ad miss ur flight. When u miss that u wont get your money back they keep it even if u do not stay ad u miss your flight.If u dont have money to just give away like that I would not stay there.U wont get it back. So i will never stay there .U just dont want to post this it does not say no price on there or none of the other stuff.U just mad i was to blunt about it .
Comment from Hotel Management
Dec 7, 2017 by Janell B., Hotel Management
We strive to describe our accommodations and policies as accurately as possible on our website and online listings sites, so we regret that our accommodations didn’t meet your expectations.
5 out of 5
by Ayesha from sahara and paradise

Posted Oct 18, 2017 on Hotels
quiet
Comment from Hotel Management
Dec 7, 2017
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by mabel

Not recommend to stay at this hotel

Posted Oct 16, 2017 on Hotels
The room was dirty and the ac didn’t work we did get another room with working ac but the 2nd room was a little cleaner. People standing out side talking at 2:30 am. I do not recommend this hotel
Comment from Hotel Management
Dec 7, 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A verified traveler from San Diego, CA

Odd experience.

Posted Oct 16, 2017
Pros: Room was nice and clean. People at the front desk where very friendly and helpfull.
Cons: The security in the parking lot.
Location: This place is about five minutes driving from the strip and the airport and not to close to the crowds commotion
I decided to stay at this Hotel because the photos looked nice and at a good area in Las Vegas, and the price seemed reasonable. Hotel looks nice outside, the room was nice, clean and cozy. The People at the front desk where very nice and friendly and security too. The problem is the parking lot in the back of the hotel at the ally. Too many transients and homeless hanging on the ally didn't make me feel safe every time I walked back and fro from my car to the room. And some people staying there would give me the creeps and that's the reason I wouldn't recommend this place to a friend.
Comment from Hotel Management
Oct 16, 2017 by The Emerald Suites Management Team, Hotel Management
Hi Carmen – Thank you for taking the time to post a review of your stay at Emerald Suites. We appreciate your positive feedback regarding our nice, clean rooms, friendly staff, and convenient location, as well as your constructive feedback regarding parking. We are working on a number of improvements throughout and would love to have you give us another try the next time you’re in the area.