Ratings based on 382 Verified Reviews

3.2 out of 5
59% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Off the strip property

Posted Oct 15, 2017
Cons: Honor your reservations. Do not change your customers reservations without their consent.
We were looking for a hotel off the strip. We found this location. We overall were pleased with the hotel. The receptionist on the other hand was inexperienced and contradicted herself multiple times. We did not get the rooms that we reserved, and we were told our reservation was not a guarantee we would by this receptionist. Very disappointing. Despite this problem; the property was clean and the rooms were nice.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you for staying with us. We are glad you liked our well-kept property and your room. That being said, we are sorry we failed to accommodate you with the room of your choice and for the reservation issues you experienced. We hope you will choose us again so that we can provide you with the room of your preference. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Alternative to Casino / Resort

Posted Sep 28, 2017
Pros: My room was great.
Cons: Breakfast amenity.
Location: You're not far form being in the thick of all
I was not wanting to stay at a Casino or resort as I was just passing through Las Vegas. Can't beat the price. Location was very convenient. Staff was friendly. Neighborhood and surrounds were a little rough.
Comment from Hotel Management
Sep 29, 2017 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you liked our affordable rates and courteous service as well as your comfortable room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Mazatlan, Mx

Good location good shopping

Posted Sep 20, 2017
No cleaning room every day, no change towels, surprise
Comment from Hotel Management
Sep 20, 2017 by General Manager , Hotel Management
Juan, it was a pleasure having you as our guest at the Extended Stay America. We are glad to know you were impressed with most aspects of our hotel, especially with our convenient location. Kindly be familiar, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and is available upon request at a nominal fee. We hope you will allow us to be of your service again whenever your plan brings you our way! Sincerely, General Manager
1 out of 5
by A verified traveler from california

they did not respect my reservation.

Posted Sep 18, 2017
Pros: outside hotel conditions
Cons: service
Location: fair location
I made and paid my reservation a month ahead of time. I called early to reconfirm my staying in the hotel. when I arrived they just told me that my reservation was not available anymore and that they will help me to relocate, so they sent me to another hotel 10 times worse condition that their hotel. At the time i arrived there were a french couple in the same situation and after 3 hours waiting we were relocated at 3.00 am!!
Comment from Hotel Management
Sep 20, 2017 by General Manager , Hotel Management
Anna, we are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will use it as a training tool to work more diligently further. We regret the inconvenience caused, and please consider being our guest again so we can restore a favorable impression the next time you are in our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Wa.

Cheaper alternative than The Strip

Posted Sep 18, 2017
This was a nice place a couple miles away from the strip. It was a straight drive down Flamingo to the corner where Bally's, Bellagio and Parisian are located. Only complaint is the Breakfast room was minimal and what was supplied was mostly out when we went both mornings.
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Dorothy, thank you for being our guest. It’s a pleasure knowing you enjoyed our location and had an overall pleasant experience. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was ok

Posted Sep 11, 2017
Hotel is ok. Except that I booked two rooms the same day. And when I arrived I didn't get rooms next to each other and that's the reason ibooked two rooms. Cause it's was all family. And we wanted to be next two each other. And also there was no hand soap in room.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America. We are pleased you had an overall nice stay. Please visit us again as we will be happy to provide you and your family with the room of your choice. We hope to see you all again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
Great stay. Very friendly and helpful staff. Would definitely stay there again.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Thank you for writing such a lovely review about your experience at Extended Stay America. We are delighted to read you thoroughly enjoyed your time with us and that our staff exceeded your expectations. Your feedback is much appreciated, and we look forward to your return visit soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
It was a very nice stay & nice viewing. I couldn't complain. Liked how the rooms had stoves & refrigerator was a plus.
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed your time with us and that you were impressed with the comfort of your well-equipped room. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
3 out of 5
by A verified traveler

for One Night stay only

Posted Aug 24, 2017
The hotel was 'ok' for one night. It was not like a regular hotel (which it is an "Extended Stay', so not really a surprise....) Not much of a lobby, not much staff at all. The breakfast was probably the worst I've ever experienced, so be aware that it is minimal. Coffee - which wasn't very good, and granola bars. No staff in the breakfast eating area. Very little staff overall. I would not recommend this hotel for families, or people with young children. The other guests,,,,,,,,, some of them look a little 'sketchy'. I did not experience any problems with anyone, but there seemed to be a lot of people carrying beers up to their rooms, plus it looked like a lot of seasonal workers were staying there? Just not a great environment. I also noticed a city "Family Services Center" building next door. I have the feeling perhaps they provide housing for some people thru this center (homeless, etc.) I would probably not book here again, but for the one night we were there it was OK.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit. However, I am sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this security. Please come stay with us again as we would love to provide you with a better experience. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Nice hotel close to the Las Vegas strip

Posted Aug 12, 2017
Pros: I liked the room itself as it had everything we needed for a family of 5. It had a TV, kitchenette including full size refrigerator, stove, sink, etc
Cons: Perhaps newer bedding would be nice and TV in bedroom.
Location: Close to Las Vegas strip, shopping, restaurants and Ethel M chocolate factory which was about a 20 min. drive. Great for kids!
The staff was very friendly, helpful, kind and courteous. The room was spacious and clean with all the amenities including a swimming pool. Would also like to have seen a television in the bedroom and not just the living room. The location was not in the best area as we would see homeless people near there. It could also be because the Social Services Dept. was next door. However, for the price, it was a great deal and I would definitely recommend to friends who need a hotel close enough to the strip.
Comment from Hotel Management
Aug 13, 2017 by General Manager, Hotel Management
Delilah, thank you for staying at Extended Stay America - Las Vegas - East Flamingo. We are delighted to read you liked our affordable rates and that you also enjoyed our location and your comfortable room which was convenient for your needs. We appreciate you recommending us and hope to see you again soon. Sincerely, General Manager