Ratings based on 376 Verified Reviews

3.4 out of 5
65% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Great stay for the price

Posted Jan 2, 2018
A last minute decision to go to Vegas for the New Year. The price was great and it was close to both Downtown and the Strip. Only thing was that the breakfast was really just a few grab and go items.
Comment from Hotel Management
Jan 3, 2018 by Hotel Management , Hotel Management
Stephannir, thanks for being our guest at Extended Stay America. We are pleased to know you liked our convenient location and that we were able to meet your expectations at a great price. Thanks once more for the kind review, and we look forward to hosting you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from La Mirada, CA

Posted Nov 4, 2017
The staff (Angie) was very nice and professional and helped out with all my questions.
Comment from Hotel Management
Nov 4, 2017 by Hotel Management , Hotel Management
Adam, we are thrilled to read you had a great stay at Extended Stay America. We appreciate you mentioning our staff, especially Angie. She is a true asset to our team, and we will be sure to share your compliments. Thanks for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
3 out of 5
by A verified traveler

Stay at Extended Stay America

Posted Oct 27, 2017
Pros: n/a
Cons: Condition and cleanliness
Location: n/a
unfortunately, during our stay at extended stay both me and my wife were bitten by spiders in the room.
Comment from Hotel Management
Oct 29, 2017 by Hotel Management, Hotel Management
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problem that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your great feedback and hope to have you as our guest again. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Oct 15, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Chico, Ca

Midtown Extended Stay

Posted Oct 8, 2017
The room and staff was clean, eat, and friendly. However the staff at the desk when we arrived seemed flustered with a particular guest who was a bit rough under the edges. He forgot to tell us of the breakfast. The breakfast could of been better with fresh muffins and some fruit also with decaf coffee and a. Aridity of teas. Halls smelled as did stairwells: need for vacuuming. Pictures having in hallways would be more inviting.
Comment from Hotel Management
Oct 8, 2017 by Hotel Management, Hotel Management
Julie, thank you for being our guest at Extended Stay America. It’s nice to know you were overall pleased with your stay, but we are sorry we missed meeting some of your expectations. We are always looking for ways we can improve, and we will take your feedback into account. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Wa

Clean but a little sketchy of a neighborhood

Posted Oct 6, 2017
Pros: Kitchen
Location: A little far from things and a little dangerous, lots of riff raff outside, I heard a complaint about a homeless person sleeping by one of the side do
A little far from things. I was happy to walk but the neighborhood felt a little dangerous so I would recommend that for everyone. The room was clean and everyone was nice. Coffee and granola bars provided for breakfast.
Comment from Hotel Management
Oct 7, 2017 by Hotel Management, Hotel Management
Reid, thank you for being our guest. It’s a pleasure knowing you liked our service and the cleanliness of your room. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
3 out of 5
by A verified traveler

disappointed

Posted Sep 29, 2017
We arrived a bit late, 12:30am and no one was at the front desk. We waited 20 minutes before the person wandered in. This hotel does not clean and refresh your room or your towels. You have to take your old towels down to the front desk for new towels. I turned on the shower and stuff came out of the drain, hair, dirt, stuff. Beds were ok. Breakfast include means coffee, small snack bars and packaged muffins. Not terrible, not what I expected.
Comment from Hotel Management
Oct 1, 2017 by Hotel Management, Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
2 out of 5
by richard

Affordable but not fun

Posted Sep 17, 2017 on Hotels
Close to convention center but the neighborhood isn't fun . Sad rather than sleazy . Ok if you aren't traveling alone .
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
Richard, I apologize for the disappointing stay you had with us. It’s a pleasure knowing you found our location convenient and had an overall pleasant experience. However, we are sorry if we missed any of your expectations. I hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Near Las Vegas Strip

Posted Aug 31, 2017
Hotel was clean with friendly staff. Near by restaurants my trip was business related
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Chuckie, thank you for sharing your experience with us. It’s a pleasure knowing you loved the friendliness of our staff and our location being so close to many points of interest. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler from California

not worthy for price

Posted Aug 24, 2017
Late check-in . clerk didn't have envelope for keycard and wrote room # on posted note. (Was not her fault) Employee has to be provided with working tools. now let's talk about room condition- felt unsafe, we were assigned a room by exit doors feeling unsafe. Room smell smoke, when reported to desk clerk, she offered to spray no other rooms available. (Training needed for agent) Tub clugged and noise coming from air filter. No staying at this property again.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Angie, please accept our apologies for your unpleasant experience during your visit. As the cleanliness and maintenance of our hotel are a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager