Dear Steven, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel. Providing excellent service and ensuring our guests feel accommodated is our top priority. We're also delighted that you found our location convenient. We appreciate your kind words and hope to welcome you back again soon for another wonderful experience!Nice regards, Hotel Hanza Team

Dear Guest, We're thrilled to hear that you loved the view over the river and that you had a great vantage point for the New Year's Eve fireworks from your room. Thank you for sharing this delightful feedback, and we hope to welcome you back for more memorable moments in the future!Best regards,Hotel Hanza Team

Dear Valued Guest,Thank you for your loyalty and returning to stay with us! We're delighted to know that you continue to enjoy the Hanza. Your kind words about our great location, friendly staff, excellent fish restaurant, and varied breakfast choices are truly appreciated.We're thrilled you found your junior suite to be excellent value. Your feedback about the toast machine is noted, and we'll certainly consider it for further improvements.It's wonderful to hear that you're considering visiting again. We look forward to welcoming you back for another enjoyable stay!Best regards,Hotel Hanza Team

Dear Guest,We genuinely appreciate your feedback and are sorry to hear about the issues you encountered during your stay. Your comments are valuable to us, as they help us to improve our services.We apologize for not being able to provide the room with the view you requested and for any inconvenience caused by the tree obstructing the view. It's also regrettable that the room didn't meet your expectation in terms of size and bed arrangement. We are not always able to fulfill all the wishes of our guests, which we politely informed about. We proposed a different solution, but it was not accepted.The buzzing noise and slow/smelly drainage issues in the bathroom are certainly concerns, and we will address these with our maintenance team to resolve them promptly. We appreciate you bringing these issues to our attention.Regarding the pricing, we continuously review our rates to ensure they align with the value we offer. Your comments about the breakfast and luggage services are appreciated and will be shared with our staff.We hope that you might consider giving us another opportunity in the future, so we can provide you with a more positive experience. Thank you for choosing our hotel, and we apologize for any inconveniences you experienced.Best regards, Hotel Hanza Team

Dear Guest,Thank you so much for your kind words and for choosing to stay with us! We're absolutely delighted to hear that you had an excellent experience during your time at our hotel.It's fantastic to know that you found our accommodations and service to be excellent.Our location on the river is indeed special, and we're pleased that you enjoyed the quiet atmosphere and the beautiful views it offers. We're also glad to hear that you found our breakfast to be excellent.Once again, thank you for your feedback, and we hope to have the pleasure of welcoming you back in the future.Best regards, Hotel Hanza Team

Dear Guest, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had such a wonderful experience during your stay at Hanza.Our view of the river is indeed something we take great pride in, and we're delighted that you found it amazing. Maintaining spotless cleanliness is a top priority for us, and we're pleased that our efforts were evident during your stay.We're also grateful for your kind words about our staff. Providing excellent service and ensuring our guests feel welcome and well taken care of is at the heart of what we do.Our central location is one of our strengths, and we're delighted that it met your expectations, making it convenient for you to explore the area.We hope you had a fantastic time with us, and we look forward to the opportunity to welcome you back in the future. Nice regards, Hotel Hanza Team

Dear Guest, Thank you for choosing our hotel, and we appreciate your feedback!Best regards, Hotel Hanza Team

Dear Guest,Thank you so much for your kind words! We're absolutely thrilled to hear that you had such a wonderful stay with us. It's fantastic to hear that you found the accommodations to your liking and that they met all your needs.Our staff is dedicated to providing exceptional service, and it's heartwarming to hear that they were super helpful and readily available throughout your stay. Being centrally located near all the interesting activities and sites is one of the advantages of our hotel, and we're delighted that you were able to take advantage of this convenience.As for our breakfast and restaurant, we're pleased that you enjoyed the food and found it both delicious and beautifully presented.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. Nice regards, Hotel Hanza Team

Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that you found our location appealing. However, we apologize for any inconvenience caused by the construction work on the deck in front of the hotel. We understand how construction noise and disruptions can affect the overall enjoyment of your stay, and we're sorry that you were not informed in advance.If you plan to visit us again in the future, please let us know in advance, and we will do our best to accommodate your preferences and ensure a more peaceful experience.Thank you for choosing our hotel, and we hope to have the opportunity to host you again under better circumstances.Nice regards,Hotel Hanza Team

Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for the inconveniences you faced during your stay. We understand that the dated appearance of the hotel was not up to your expectations. We also regret that the elevator was out of order during your stay, leading to the inconvenience of climbing stairs to your room. Regarding the bar situation and the lack of availability of coffee, we're genuinely sorry for the inconvenience this caused you. We're equally sorry about the early morning disturbance caused by the cleaner. Your rest and comfort are important to us, and we will work on improving our communication with the housekeeping team to avoid such disruptions.On a brighter note, we're pleased to hear that you found the room comfortable and the air conditioning unit easily controllable. Your comfort is a top priority, and we're glad that aspect of your stay met your expectations.Once again, thank you for your valuable feedback. We appreciate your honesty, and we hope to have the opportunity to provide you with a more enjoyable and hassle-free stay in the future.Best regards,Hotel Hanza Team

Dera Guest,Thank you for reservation.We apologize for the elevator malfunction. Sometimes these things happen. We hope that aside from this incident, your stay with us was enjoyable.Nice regards, Hotel Hanza Team

Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Hanza Hotel. We truly appreciate your loyalty as a repeat guest, and we are sorry to hear that your experience did not meet your expectations on this occasion.Regarding the incident with the gentleman at the hotel door and lobby, we are genuinely sorry for the inconvenience you faced. We understand the importance of assistance, especially when carrying luggage, and we regret that you did not receive the expected support. We will address this situation with our staff to prevent such instances from happening in the future.On a positive note, we are glad to hear that our recognition of your VIP status was appreciated. We want to assure you that your feedback has been shared with our management team, and we are committed to making necessary changes to regain your trust.Once again, we apologize for falling short of your expectations during your recent stay. We hope that you might reconsider and give us another chance in the future to provide you with the excellent service that you deserve.Thank you for your understanding and for being a valued guest of Hanza Hotel.Nice regards, Hotel Hanza Team

Dear Anthony,Thank you for your wonderful review! We are thrilled to hear that you had a fantastic stay at our hotel. It's great to know that you enjoyed the prime location and the breathtaking river view from your room. We take pride in offering a wide variety of options at our breakfast buffet to cater to all our guests' preferences.Your kind words mean a lot to the entire Hanza team, and we are grateful for your appreciation. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future for another memorable experience.Thank you again for choosing our hotel!Best regards,Hotel Hanza Team

Dear Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon.Best regards, Hotel Hanza Team

Dear Guest, Thank you for booking and comments. We try to change and modernize according to our possibilities. We hope you had an enjoyable stay.Best regards,Hotel Hanza Team

Dear Guest,First of all thank you for your booking. We apologize for any inconvenience caused by the renovation.We invite in the future.Nice regards, Hotel Hanza Team