Please don't believe your own publicity.....
Posted Aug 31, 2016
arrived 1.15 hrs after checkin. Room not ready. No real apologies but told to wait in garden at swimming pool. Really? No chairs to sit down on nr pool or in garden. No offer of another chair. No offer of towels in case we wanted to cool off ( we had been driving for 7 hrs and it was a hot day) Told we could walk in garden whilst they get room ready. No explanation as to why it wasn't ready. Asked for a drink. We were hot and thirsty. Drinks got for us with bad grace and dumped on bar. Then bar staff came into garden and told us our drinks were in the bar. Okay, so why couldn't you just bring the drinks to us rather than just walk and tell us they were there. If you had to walk to tell us you could have brought the drinks. Older woman laying up tables in garden was most unfriendly and ignored us. Receptionist just looked embarrassed after I said we were hot and tired and the least they could do was offer us a drink. Finally got room. No Jacuzzi bath but it was a nice room. thanks to housekeeping, even if they were slow. rest of the staff, including manager who I asked to call me, might need to go on a Welcome Course
BTW also no English channels although the information pack says there are 3