Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
94% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from leeds

Good clean Hotel

Posted Jan 31, 2016
The hotel staff are really friendly and helpful, there's the added bonus of the Welness suite but it's old and needs equipment, pool updating Ideal location for visiting son/daughter at Uni.
3 out of 5
by A verified traveler

noise

Posted Nov 24, 2015
Cons: noise
all is good in this hotel, but the room I was in, 114, you could hear the room above quite clearly was not really a problem for me, they were quiet - cant imagine if they were not. the room has a false ceiling - they need to address it further.
3 out of 5
Recommended
for Families
by LEE from Hull

poor maintenance

Posted Oct 28, 2015 on Hotels
The shower in the room was faulty and would not work. But I suspect it has been like that for a while because the shower curtain would not work either.
3 out of 5
by A verified traveler from Hampshire, UK

well located & quiet, with gym & indoor pool

Posted Oct 26, 2015
Pros: location, pool and gym
Cons: Replace the carpets in the standard bedrooms. Add a spin dry machine to the gym for swimming costumes as there was no where to dry them in the room.
Location: a shopping centre with a Waitrose 5 mins walk away and a 5 min drive to a good choice of restaurants
Good friendly check in, pleasant staff. The hotel is in a nice quiet location overlooking parkland with lovely trees. The indoor pool and gym are a bonus. The bar, reception and restaurant are stylish and smart. The food was good. The building has some nice old features on the ground and first floor, but the second floor is a bit scruffy. The room has a carpet which was badly stained and in need of replacing as it gave the room a dirty odour. Bought a scented candle from Waitrose nearby to get rid of the smell. The bathroom suite was dated, pink, with a shower over bath and curtain, no proper extraction fan and the towel radiator was not working. On the plus side, the room was quite spacious and had a nice view. The free wifi was good too.
3 out of 5
Recommended
for Families
by Phil from Crawley

Posted Sep 30, 2015 on Hotels
Overall the place was nice... Food was excellent... But the rooms do need upgrading... The bathroom was not nice- in need of some serious TLC... The bed was very comfy but moved as I was getting out of bed... The walls were paper thin- I could hear the people next door snoring... Staff were very friendly and helpful- but overall the hotel was not the best
2 out of 5
by A verified traveler

Business trip and repeat visit

Posted Sep 11, 2015
Pros: The staff were lovely and have to say we did arrive very late and had dinner which was okay, breakfast was excellent also
Cons: Bedrooms need complete overhaul
We felt like we were in a very different hotel. Compared to last year our room was just horrible. Dirty carpets, dirty bathroom, horrible linen, awful room. Unfortunately it was a very large show in the area and there was not other place to stay as all around was fully booked.
4 out of 5
Recommended
for Families
by A verified traveler

Not qyite as good...

Posted Sep 9, 2015 on Hotels
As we were a family group it was disappointing to find that restrictions had been placed on when children could use the swimming pool. These had been imposed since our previous stay just five weeks earlier. Otherwise the accommodation and food etc. were fine. Staff very pleasant and helpful
3 out of 5
Recommended
for Getaway With Friends
by Andy F

Room location

Posted Sep 3, 2015 on HotelClub
Very nice hotel & location . Beware if there are any wedding functions on however as the music goes on past midnight & is LOUD. Fortunately the staff were sympathetic the following morning & we were able to move rooms for our second night to a more remote & quieter room.
1 out of 5
by A verified traveler

Horrible experience

Posted Aug 31, 2015
Pros: Nothing
Cons: State of the guest bedrooms
Location: No comment
Stayed in a tired,jaded room with a drawer missing, a dirty carpert and chair. Revolting!!!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Work trip

Posted Aug 31, 2015 on Hotels
Work