Ratings based on 821 Verified Reviews

3.4 out of 5
67% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel near to MetLife stadium.

Posted Jul 23, 2017
Pros: Near to MetLife stadium. Quiet.
Cons: Breakfast choices was not good compared to other extended stay I have stayed, infact it was very bad. Bath tub curtain was shorter w.r.t to bath tub.
Location: Good if you have any event in MetLife and also near to Manhattan. But you have to payI believe $15(one way) toll if you go to Manhattan.
Overall it was a good experience. Stadium was near to MetLife stadium.
Comment from Hotel Management
Jul 24, 2017 by General Manager, Hotel Management
We are delighted you chose to stay at Extended Stay America - Meadowlands - East Rutherford. It’s our pleasure knowing you liked our convenient location and enjoyed being with us. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to MetLife Stadium where IIFA Festival 2017

Posted Jul 19, 2017
I liked it and it was nearby to everything and everywhere I wanted to be.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America - Meadowlands - East Rutherford. We are delighted to read our location was perfect for your needs and you had a comfortable visit. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Honduras

Practical Hotel.

Posted Jul 12, 2017
Has an issue just at check in. It took some argument on our side but the manager finally resolved.
Comment from Hotel Management
Jul 14, 2017 by General Manage, Hotel Management
Thank you for choosing the Extended Stay America - Meadowlands - East Rutherford. Although there was a problem at the time of your check-in, we are glad we were able to resolve it to your satisfaction. We appreciate your business and hope to see you back whenever your travels lead you our way. Sincerely, General Manage
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Not the best, but surely not the worst. Easy to reach, well located, but a bit unrestored. Seems a bit 90's.... Wifi is slow, tv not HD, Carpets not that clean, bathroom seems very cheap, but good average short stay hotel for the price.
Comment from Hotel Management
Jul 4, 2017 by General Manager, Hotel Management
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We appreciate your review and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
2 out of 5
by A verified traveler from Mo

Reservation Problem

Posted Jun 25, 2017
Pros: H
I reserved 2 Queen Beds for 4 people, but, the Hotel 1 king bed and couch and blanket. However, couch is very inconvenient for sleeping. So, I asked employee to change another room that have 2 queen beds as I reserved. However, he said hotel's rooms are already sold out and they will provide spacious room and blanket. As a result, even though I reserved convenient room, I am very inconvenient. Next morning, I raise a objection to employee but they did not answer for my question and manager is in vacation. Instead, the employee ask me to make objection to the Expedia because you reserved the room through the Expedia. I can not understand the situations. They did not offer sinsere appologies and reasonable discount for my bed inconvenience.
Comment from Hotel Management
Jul 6, 2017 by General Manager , Hotel Management
Thank you for staying with us and sharing your review. We sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. I regret the inconvenience you had and hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Parker, CO

NYC Trip

Posted Jun 6, 2017
It's an older hotel. The staff makes up for the short comings! Other ppl on the floor were loud, argued in the hall ways. We only slept here as we were gone to NYC or out daily. It's actually easy to get too. Downside not near a bus station but we used Lyft to get back and forth. Highly recommend that app. Breakfast is very weak even though it offers a kitchenette. Who actually uses those? Overall, we've stayed in wayyyy worse! It's a 3/5.
Comment from Hotel Management
Jun 10, 2017 by General Manager, Hotel Management
Many thanks for taking the time to review our hotel. Although you liked our associates, we apologize for not living up to your expectations. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Apr 27, 2017 on Hotels
Comment from Hotel Management
Apr 29, 2017 by Manager, Hotel Management
Thank you for being our guest. Every team member here at Extended Stay America - Meadowlands - East Rutherford works hard to deliver a great guest experience, so we really appreciate your nice rating. We hope you will visit again the next time you are in the area. Sincerely, General Manager
1 out of 5
by Lisa

Don't let the pictures fool you

Posted Apr 27, 2017 on Hotels
This hotel looked great online. It looked clean and very well cared for. Pictures can be deceiving. The hotel was extremely dirty. The rooms were filthy. We went down and asked for dishes for the room and we were handed DIRTY plates and cutlery. DIRTY!!! We were supposed to stay there for three weeks but ended up asking for a refund after 5 days and we switched hotels.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Lisa, thank you for the feedback of your stay. I am very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chalfont, PA

Good place after long bike ride

Posted Apr 25, 2017
Pros: Good staff, good place for rest, good location, good views.
Cons: The breakfast was really simple and wasn't offered long enough. That could be better. It was also rather pricey.
Location: Metlife stadium is within eye sight of the hotel. I was riding to NYC and stopped here to avoid city prices. City is only a few miles away.
Was riding from PA Suburbs to NYC, and this was a good place to rest before spending the next day in the city. Good accommodations, simple breakfast, and I was able to bring my bike in the room for security.
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Wow - Jonathen, many thanks for sharing your feedback. We are so pleased to know our location was ideal for your trip and that we were able to meet your expectations - all at a great price we offer. It was a pleasure hosting you at Extended Stay America - Meadowlands - East Rutherford, and we hope you will come and see us again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 24, 2017
Pros: Nothing
Cons: Everything needs to be improve
The floors are sticky. They dont clean the room well. Breakfast is a scarm
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
We apologize for clearly missing the mark in several areas during your stay and regret the inconvenience it caused. We want your visit to be a comfortable one and will continue to work diligently to make sure our guests are satisfied with every aspect. We hope to have the opportunity to make it up to you. Sincerely, General Manager