Ratings based on 1,140 Verified Reviews

2.5 out of 5
45% of guests recommend
2.6 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Brownsville, Texas

Posted Oct 1, 2017
Excellent service, I would definitely stay here again.
Comment from Hotel Management
Oct 2, 2017 by Brandy , Hotel Management
We are pleased to hear you enjoyed your stay with us as we strive to make every guest experience with us a positive one. We hope that you had a safe and enjoyable trip home. Thank you for choosing our property during your stay in San Antonio and hope to see you return soon.
2 out of 5
by A verified traveler

Because i am white

Posted Sep 22, 2017
I actually fell on the premises. And consulted an attorney. They did nothing to make things right.
Comment from Hotel Management
Sep 24, 2017 by Brandy , Hotel Management
We are sorry you were unhappy with our property. We would like to understand a little more of what your issues were to make them right. We do hope that you had a safe trip home. Thank you again.
2 out of 5
by A verified traveler

You get what you pay for

Posted Sep 18, 2017
The rooms were about what i expected.. old need some tlc... kind of clean... could use a little more care... The front desk and hitel management were rude and short mannered. The breakfast was below standard even for a continental breakfast...
Comment from Hotel Management
Sep 19, 2017 by Brandy, Hotel Management
Thank you for letting us know. We will work hard to fix the issues you have experienced. We do hope that your travels back home were safe. We do hope that you choose us again for your next stay in San Antonio and give us another shot. Thank you once again.
2 out of 5
by A verified traveler from san antonio

Dirty towels

Posted Sep 18, 2017
There were only two towels and both were dirty/stained!!
Comment from Hotel Management
Sep 20, 2017 by Brandy, Hotel Management
Thank you for letting us know. We will work hard to fix these issues. We do hope that you had a safe trip home. Thank you again
3 out of 5
Recommended
for Everyone
by A verified traveler from San antonio

It was ok

Posted Sep 11, 2017
It was an ok stay other than the fact that the blanket had a stain I don't want to remember it but I was already tired and I needed the toom
Comment from Hotel Management
Sep 13, 2017 by Brandy, Hotel Management
Thank you for letting us know and will work hard on the issues you have mentioned. We also want to thank you for choosing our property during your stay in San Antonio. We do hope that your return home was a safe one. Thank you once again.
1 out of 5
by A verified traveler from Fort Hood Texas

Horrible

Posted Aug 23, 2017
Nastiest Hotel I've ever stayed in. Floors were "black" from filth. Bed sheets and pillow cases had yellow stains. Bathroom had black mold in corners. Had a hole in the bathroom door, couldn't close blinds all the way and had people hanging outside the room and in parking lot all night. "Continental Breakfast" lmao. We got a honey bun and a piece of toast. Will never stay here again, nor recommend it to a friend. Not even if it was a free night.
Comment from Hotel Management
Aug 25, 2017 by Brandy , Hotel Management
Thank you for letting us know the issues you came across during your stay with us. We are committed to fixing these issues. We do hope you had a safe trip home. Thank you again for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice stopping off point on way to southern Texas.

Posted Jul 23, 2017
Staff were nice and we had a clean and comfy room. One thing I wasn't so keen on was there were bags of trash lining the sidewalk when we arrived and a few still lingered when we left the next morning. But overall decent experience.
Comment from Hotel Management
Jul 23, 2017 by Brandy, Hotel Management
Thank you for your feedback and apologize for the issues you came across. We are committed to fixing the issues you have experienced. We do hope that you had an enjoyable return home. Thank you once again for choosing our property for your stay in San Antonio
5 out of 5
by A verified traveler

Good

Posted Jul 21, 2017 on Hotels
Good
Comment from Hotel Management
Jul 23, 2017
Thank you for your feedback and are pleased to hear you were pleased with your stay with us. We do hope that your travels home were safe and enjoyable. Thank you once again for choosing our property for your stay in San Antonio.
5 out of 5
by PABLO

Posted Jul 20, 2017 on Hotels
Front desk friendly, comfortable
Comment from Hotel Management
Jul 21, 2017
Thank you for your feedback and are pleased to hear you enjoyed our staff and property. We do hope that you had a safe and enjoyable trip home. Thank you again for choosing our property for your stay in San Antonio
4 out of 5
by A verified traveler

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 20, 2017
Thank you for your feedback and are pleased to see that you were happy with your stay with us. We hope to see you come back again soon. We also hope you had a safe trip home. Thank you again.