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Reviews of Royal Victoria Hotel

3 out of 5
Royal Victoria Hotel
Marina, St Leonards-On-Sea, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 205 out of 575 reviews" "
Rating 8 - Good. 250 out of 575 reviews" "
Rating 6 - Okay. 77 out of 575 reviews" "
Rating 4 - Poor. 32 out of 575 reviews" "
Rating 2 - Terrible. 11 out of 575 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Derek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good old fashioned hotel,a little bit far from the town but apart from that very good.
Stayed 2 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Been here a few times. Love the faded grandeur and original early victoriam mahogany everywhere. Plus the staff are always great.
Stayed 1 night in Mar 2024

10/10 Excellent

david

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An architectural delight. Great staff.
Stayed 2 nights in Mar 2024

6/10 Okay

Kenneth

Liked: Staff & service
The room that was booked for us was a sea view . but it was a cold wet day and heating was not working we asked for a different room away from sea . staff dealt with problem and was upgraded to a suite. could not fault staff all very friendly.
Stayed 4 nights in Feb 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently on the beach front. Edwardian feel, yet modern approach.
Stayed 1 night in Feb 2024

4/10 Poor

Karen

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not the greatest !
Stayed 2 nights in Jan 2024

10/10 Excellent

Keith

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and with the dog the room was great too
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been better spoiled a good stay
Breakfast could be hoter evening meal cold and steak inedible was told i could have free sweet but declined steak conld not chew still had to pay for meal end of stay booking out asked for deposit back and was told there's no record of me paying one hundred pounds deposit incase there was any damage to the room and because i paid by cash i am 67 years old and my friend payed by card it very embarrassing being told we had to go away as though we were telling lies but after three days we are going to get our money back but you need to make sure it never happens again
Stayed 5 nights in Nov 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious double room.
Very spacious double room, clean and comfortable. Lovely to have a couch and coffee table in a standard room. We were able to sit and watch the sea in comfort! Lovely breakfast, good choice. I would have liked it served earlier at the weekend though. We are early risers and 8am was a bit late for us. There is very limited parking on site so we had to hunt around the surrounding streets for a space. Something to bear in mind if you are not very mobile?
Stayed 2 nights in Nov 2023

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient stay for one night with a good view of the somewhat stormy sea. Breakfast was adequate but not great.
Stayed 1 night in Nov 2023

10/10 Excellent

DAVE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and helpful staff. real close to the beach and city centre
Stayed 1 night in Oct 2023

6/10 Okay

David

Traveled with group
Disliked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Marion

Liked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful sea views, especially from the lovely piano lounge, terrific for pre-dinner drinks and bar food. The lighting in the dining room was so low however that you couldn't read the menu. Staff were delightful.
Stayed 2 nights in Oct 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service
Disliked: Amenities
Some of the staff were great, though the attitude of the reception when I turned up 3hrs earl for check-in was decidedly lacking. No help provided, no checking to see if the room was ready even though I was early, instead (because the day was very windy and wet) I spent an uncomfortable 3 hours in their so could 'lounge', decidedly lacking in amenities and the bar was tucked round a corner so not immediately visible if you go upstairs to it. The guy doing the bar and the front desk were very helpful later on, but that initial impression is pretty poor. On a quick look the décor was definitely suffering, peeling pain on all window frames and the net curtain in my room was torn AND had what looked like mildew. Having the bathroom/toliet down some stairs and round a corner was a bit strange as well and I could see that older people would really struggle as there is no hand rail down those steps
Stayed 2 nights in Sep 2023

8/10 Good

jean

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Niceclean hotel.
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
We arrived at reception at 2.40 and without even checking were told our room was not ready until 3.00! So we had to return in 20 minutes! Our evening meal in the restaurant was very good indeed. Breakfast was well below average, with most of the food either cold or dried up. Certainly not worth £29. The room was clean and the bed very comfortable. The sofa in the lounge was somewhat small but luckily we didn't spend much time sitting on it.
Stayed 1 night in Sep 2023

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, our room looked out to sea. Friendly staff, clean rooms. All round perfect stay although only for one night, would love to come back for an extended break.
Stayed 1 night in Sep 2023

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a lovely couple of days here. The property is 19th century and admittedly it is in need of a bit of careful renovation now. However the staff could not be more helpful and friendly and the breakfast was lovely. Our room was very grand looking, absolutely huge with high ceilings.
Stayed 2 nights in Aug 2023

8/10 Good

Patricia

Stayed 2 nights in Aug 2023

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Comfy historical hotel.
I loved the hotel, lovely historical place. A little tired in places. Overall the place was worth the money charged. The food at the restaurant was nice.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel that's right for a seaside location and as a septagenarium suited my tastes
Stayed 2 nights in Jul 2023

8/10 Good

Ian, Bexleyheath

Traveled with partner
Liked: Cleanliness, staff & service
A grand old hotel, that is looking its age in some areas. But it's clean, and the staff ate very friendly.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

RUBEN

Liked: Staff & service, room comfort
I Victorias feel of the past. A bit tired and needs remodel. Room was very nice with sea view a very comfortable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Tristan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very helpful and accomodating and the room provided essential features but it is difficult to get past the creaky sad condition of the property. It is beyond "fading queen" status and needs a renovation soon.
Stayed 3 nights in Jun 2023

10/10 Excellent

Nina

Stayed 2 nights in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight at the RVH
Comfortable and clean. Great sea view and breakfast. 4th floor slight corridor odours. Good reception and bar service. Convenient for beaches and city centre Hastings.
Stayed 1 night in Jun 2023

8/10 Good

K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea views
Right on the seafront with lovely views, bit dated but that just gave it character. Very clean. Breakfast was good. Had to use on street parking as their tiny car park was full, but it was all free.
Stayed 1 night in May 2023

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable stay in a historic setting.
Stayed on a room-only basis. Friendly greeting at the desk, the room was amost like a mini-suite with the bedroom, a second room with chairs, table and tea-making equipment, leading through to the bathroom. No issues with sleeping, bed was comfortable, room spacious, water hot, etc. This is a historic building, just as I like them, quite well maintained, at a very reasonable price point with an attractive and atmospheric interior and a great overall vibe. Not all swish and modern, if that's what you're looking for. I would definitely stay here again. Great views to the front, decent from the rear.
Stayed 1 night in May 2023

8/10 Good

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel and staff and super location - appreciate it is a historic building but some aspects would benefit from a bit of modernisation
Stayed 2 nights in May 2023

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Berkeley

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean room but Tired & dated , and noise from rooms above & main road no double glazing , small double bed Food very bland
Stayed 2 nights in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised as the exterior is quite old fashioned. It was very clean and comfortable. The breakfast room had a lovely sea view but the coffee served was very poor and the cooked offerings looked rather tired but there was a good choice of fruit salad, yogurts and pastries. I will return!
Stayed 1 night in May 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Ieke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service
Unfortunately arrived in storm and high winds, so hard to enjoy the surrounding property. Huge rooms (could hear the wind whistling through the windows), plenty of furniture, enjoyed room service and breakfast.

10/10 Excellent

Charles

Stayed 1 night in Apr 2023

8/10 Good

STUART

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Tom

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel quite old and rather tired but OK for the price.
Stayed 1 night in Mar 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand hotel right on the seafront.
Grand hotel right on the seafront. Huge rooms. Friendly staff. Close to St Leonard's town centre.
Stayed 1 night in Mar 2023

4/10 Poor

Lesley

Stayed 1 night in Mar 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ian

Stayed 1 night in Mar 2023

10/10 Excellent

MELANIE

Liked: Cleanliness, staff & service, room comfort
Lovely old dame
Lovely stay at the Royal Victoria hotel which is right on the promenade with great views over the beach. Large buffet breakfast selection and very nice restaurant and bar area.
Stayed 2 nights in Mar 2023

6/10 Okay

Tim

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Really needs to be updated. Cleanliness a bit of an issue everywhere. View from the bar lovely.
Stayed 1 night in Mar 2023

8/10 Good

sue

Traveled with family
Liked: Staff & service, room comfort
Pleasant stay
Went to Show and wanted to stay nearby. Good room rate, comfy bed, lovely warm room. Small things, only 2 cups for three person booking although 3 glasses in bathroom. Generally tired decor, but no issues clean wise in the room. Great breakfast but shown to table with obviously dirty table cloth. Bar shut when we got back Fri evening only about 10.30pm, would have been nice to have had a nightcap!
Stayed 1 night in Jan 2023