Poor hotel without parking
Posted Sep 13, 2016
This hotel proved to be hugely disappointing. If it were inspected by OFSTED the best outcome it could aspire to would be to be put into "special measures". It is situated on the main sea-front at Eastbourne, separated from the beach by a very busy road. There is no hotel car park, but a system of allowing guests to park on the road for £1 a day. The neighbouring sea-front hotels use the same system, so the road is packed on both sides with guests' cars and available parking spaces are conspicuously rare. Parking in the side streets is free, but available spaces there are equally rare because of demand from permanent residents and visitors.
The hotel staff were generally surly and minimally helpful. There was no formal porterage, despite the fact that most guests were elderly and many were infirm. I witnessed a handicapped guest in tears of frustration at being unable to access her room, and two incandescent guests whose advanced booking could not be honoured because their room had been let to someone else and the hotel was full. Small amounts of litter that were apparent on the stairs when we arrived remained in situ throughout our week's stay. Staff in the dining room were learning on the job and lacked leadership or direction. The food at dinner was not up to the standard of school dinners. The kitchen staff, including the chef, appeared to have little appreciation or understanding of food preparation and presentation.