Ratings based on 135 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Kent
Very friendly and helpful staff; hotel a bit tiredPosted Jun 1, 2017
The hotel staff were very friendly. They were also helpful when we had issues. 1. The swimming pool unfortunately was so so cold. Not much the staff could do about it due to a technical issue, but still disappointing. 2. The cold tap in the bathroom sink occasionally ran boiling. This happened a few times. Luckily my 5-yr old and 3-yr old were not hurt. At least the staff were quick to investigate. 3. The paintwork, carpet, etc was looking like it had seen better days. Definitely in need of some TLC. Overall one must not lose sight of the fact that the building is of Listed status. Nevertheless, refurbishment on the inside is needed. Staff were very good which made up in part on the issues raised above. Location is very good, practically on the beach.
by A verified traveler
Posted May 30, 2017
Very very disappointed with the room , not worth the £95 a night price tag for a supposed executive suit . Bathroom very out of date in decor and condition , bed was described as King size but was basically two single beds put together and two separate mattresses . Window rattled all night . On the upside staff were very friendly although it did strike me as a little odd that my complaint couldn't be dealt with at the time of my stay, on pointing out my disappointment it was met with sorry about that someone will probably contact you .
for Everyoneby A verified traveler from London
Good LocationPosted May 1, 2017
Location: Good Location, Beachy Head area is a good place to visit and walk
Only stayed one night but a good experience. Nothing more to add
for Business Travelersby A verified traveler from North Lincolnshire
comfy sea view room. walking distance to town.Posted Apr 24, 2017
Cons: Concerns for main bedroom window which opened fully - maybe for fire escape.
Location: Family Event.
Welcome pack of fruit in a comfy Sea View Room pleasantly decorated. Scrambled Eggs Great for Breakfast ! Helpful Staff would return.
by A verified traveler
Shower was cool not hotPosted Apr 12, 2017
Pros: The room was superb, the location also great, right on the sea front, reception staff very helpful.
Cons: Better alround service at breakfast and sort the shower temperature.
Breakfast service was terrible. The buffet was not topped up, tables weren't cleared, no plates, nor milk for tea. Was offered a minimal refund.
for Everyoneby A verified traveler from Eastbourne
Lovely hotel close to everythingPosted Apr 7, 2017
We had a lovely stay here for the weekend. The staff are friendly and helpful, the hotel facilities including the swimming pool area were clean and in good working order. We didn't get to eat at the hotel as we had other plans, but other guests highly recommended the breakfast. The comfort room was exactly that, comfortable although a little small and could have done with a hoovering/dusting, but all in all very happy and would definitely stay again :)
Best western!Posted Mar 26, 2017 on Hotels
It was fine, good hotel
simply the bestPosted Mar 25, 2017 on Hotels
for Everyoneby A verified traveler
Seems fine to mePosted Mar 14, 2017
Pros: We'll be back.
Cons: Maybe a few lockers near the swimming pool ?
Location: Eastbourne caters mainly for the senior visitor and so isn't very cycle friendly.
Quick overnighter. Helpful staff. Didn't try the breakfast or the evening meal. Swimming pool was a bonus. Good location near town. Car parking on local streets a bit hit'n'miss.
Posted Mar 9, 2017 on Hotels