Interior

Reviews of Grand Hastings

2 out of 5
Grand Hastings
1 Grand Parade, St Leonards-On-Sea, England

Reviews

6.8
Rating 10 - Excellent. 62 out of 221 reviews" "
Rating 8 - Good. 61 out of 221 reviews" "
Rating 6 - Okay. 37 out of 221 reviews" "
Rating 4 - Poor. 20 out of 221 reviews" "
Rating 2 - Terrible. 41 out of 221 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Zoe

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Was unable to check in as the hotel was closed received a phone call from a member off staff who was extremely rude
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable stay at a good price. Mr Mann was very welcoming and sociable
Stayed 3 nights in Mar 2024
Response from Peter. on Apr 3, 2024
We thank our guests for taking the time to send a review.Of course the staff who work so hard here are very pleased to achieve a top score.

2/10 Terrible

Neil

Stayed 1 night in Dec 2023
Response from PETER on Apr 3, 2024
Thank you for the review.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PETER on Apr 3, 2024
Your most favourable review is very much welcomed by the hard working staff here.

8/10 Good

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from PETER on Apr 3, 2024
Thank you for taking time to send a review.

6/10 Okay

Pui por

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Peter on Nov 13, 2023
Thank you for taking the time to give us a good review.

2/10 Terrible

V

Stayed 1 night in Oct 2023
Response from owner on Oct 17, 2023
Unfortunately Victor and his wife were unable to stay with us on this occasion.They arrived, parked with their badge displayed in the blue badge slot we had obtained right in front of the building, but came too late in the day for us to be able to provide a double en suite room on or near the ground floor.His wife who suffered from severe emphysema was unable to go to the top floor for the allocated room for their stay.If we had been informed by the guest when making the booking,we could have easily made adjustments,but rooms were already occupied..Victor even apologised for not telling us in advance of their special requirements.On a quiet weekend (not Bonfire night) we may have had some flexibility. Fortunately with a brother in town and friends at a local caravan camp,they had help.We could not relet their room so late in the day but will provide a big discount naturally for their next stay with us.

6/10 Okay

anthony

Traveled with partner
It is adequate
Stayed 1 night in Oct 2023
Response from owner on Oct 17, 2023
Good to hear that we were sufficient for his needs,which was a simple en suite twin overlooking the English Channel and Beachy Head,so that both he and Spanish female could enjoy the annual fireworks and Bonfire Societies' torchlight parade.

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from owner on Oct 17, 2023
Many thanks for your positive grade.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, Clean and tidy.
Stayed 1 night in Sep 2023
Response from owner on Oct 17, 2023
Staff are pleased that you take the time to show your appreciation for all their hard work.

2/10 Terrible

nick

Stayed 1 night in Sep 2023
Response from owner on Oct 17, 2023
Staff are puzzled by low score as no reason provided either verbally during stay nor upon departure just slipped away.Paid just 72 for three persons in en suite room ( ie just 24 each) right on the promenade overlooking the beach.Staff recollect that they were namedroppers(some actor they claimed to know?) as if to make themselves somehow important.We need to know if something is wrong so that we can improve.This does not help us.However we regret that they were not happier and will continue to do our best.

10/10 Excellent

BAO

Stayed 1 night in Sep 2023
Response from owner on Oct 17, 2023
Your top marks grade is much appreciated by all the staff who do all the work to ensure that all guests enjoy their stay with us.

8/10 Good

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People make a place and the people make this a very good place to stay very helpful very friendly made me very happy
Stayed 1 night in Sep 2023
Response from owner on Oct 17, 2023
The staff are so happy that you enjoyed your stay with us.Please come again.

10/10 Excellent

Danny

Stayed 1 night in Aug 2023
Response from owner on Oct 17, 2023
Thank you for your positive review grade.

10/10 Excellent

Rajeevan

Stayed 1 night in Aug 2023
Response from Owner on Oct 17, 2023
The staff are very happy with your kind praise.

6/10 Okay

Emma

Disliked: Cleanliness, property conditions & facilities
N/a
Stayed 1 night in Aug 2023
Response from PETER on Apr 3, 2024
Thank you for your review.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities advertised in EXPEDIA website did not exist there. There is no restaurant, no bar, no room service, no parking, no cleaning, no fridge, .... Everything was very old and poorly maintained. The room carpet was dark grey, while when one of the beds was moved accidentally, same carpet underneath it was pink! No fridge. cheap beds. Too little toiletries. Very small shower. The shower head was moving, would not stand still, so I had to hold it with one hand. The whole bathroom was humid with no window and only a small old fan that was not working properly. Old and thin doors. Old and small TV. The hotel was a little far from the Hastings attractions but that was not much of problem.
Stayed 3 nights in Jul 2023
Response from PETER on Apr 3, 2024
Just two examples from completely inaccurate and distorted review: doors are not thin but standard fire doors(of course): of legal regulation thickness and age; Ample parking: unlike down town,parking here is always free with completely unrestricted places less than 100yards away.etc..etc..

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, pleasant and functional.
A pleasant and functional little place in a great location. The manager was a very lovely character.
Stayed 1 night in Aug 2023
Response from PETER on Apr 3, 2024
Many thanks from staff who do all the work here.

6/10 Okay

Lorna

Liked: Cleanliness
Enterance mouldy smell, common room carpet and reception needs up dating. No instructions to access wifi when reception closed. Rooms clean could up date bedding.
Stayed 1 night in Jul 2023
Response from PETER on Apr 3, 2024
Your comments noted;thank you;they help us always to improve.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sea view
Overall a pleasant stay, although dated the room was comfortable and had fantastic sea view.
Stayed 2 nights in Jul 2023
Response from PETER on Apr 3, 2024
Thank you for favourable review.Yes,our fortunate position right on the promenade does afford splendid panoramic views from Beachy Head to the west right round to Hastings Country Park,old Hastings and the pier to the east.Both sunrises and sunsets are stunning.

6/10 Okay

Christopher

Traveled with partner
Disliked: Property conditions & facilities
Limited facilities, and not very comfortable, but it served it's purpose as a bed for the night.
Stayed 1 night in Jul 2023
Response from PETER on Apr 3, 2024
Thank you for taking time to comment.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from PETER on Apr 3, 2024
Thank you for your review.

10/10 Excellent

Sevgi

Traveled with family
Liked: Cleanliness, staff & service
The Grand Hotel is pleasant and being on the sea front is convenient and accessible to all amenities.
Stayed 1 night in Jul 2023
Response from PETER on Apr 3, 2024
Many thanks for your top review;staff are always pleased to see their hard work recognised.

10/10 Excellent

Terry

Stayed 2 nights in Jul 2023
Response from PETER on Apr 3, 2024
Many thanks for our top grade.It gives the staff much pleasure to see their work recognised and approved.

8/10 Good

Chris

Stayed 1 night in Jul 2023
Response from PETER on Apr 3, 2024
Thank you for taking time to provide a good review.

8/10 Good

Damian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and quiet, very friendly
Stayed 3 nights in Jun 2023
Response from PETER on Apr 3, 2024
Thank you for your kind words..

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasing room with amazing sea views
Stayed 1 night in Jun 2023
Response from PETER on Apr 3, 2024
Thank you.Our fortunate position right on the promenade provides a panoramic view from Hastings cliffs and pier and sunrises to the east right round to Beachy Head and the South Downs and stunning sunsets to the west..

10/10 Excellent

Brian

Stayed 1 night in Jun 2023
Response from PETER on Apr 3, 2024
Thank you for top marks review.

10/10 Excellent

YADUKO

Liked: Cleanliness, staff & service, property conditions & facilities
kind friendly modest clean wonderful view
Stayed 1 night in May 2023
Response from PETER on Apr 3, 2024
Many thanks for taking time to review.

2/10 Terrible

Laura

Stayed 1 night in Dec 2022
Response from PETER on Apr 3, 2024
All reviews help us to improve.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly & interesting owner. Helpful staff
Stayed 1 night in Dec 2022
Response from PETER on Apr 3, 2024
Many thanks for your kind review.

8/10 Good

Helen

Stayed 1 night in Nov 2022
Response from PETER on Apr 3, 2024
Thank you for good review.

8/10 Good

Miss Kristina E

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The owner was friendly and chatted a lot over check in. Which was slightly irritating as just wanted to check in and explore Hastings. He was elderly and slow so was patient with him. There was no explanation of facilities in hotel e.g. wifi, breakfast etc. Room was clean and comfortable. On check out there was no one at the reception so was unsure of procedure. Ended up seeing a member of staff and she told us to leave the keys on the counter. This was the only staff we encountered on our stay. But for one night was comfortable and clean.
Stayed 1 night in Oct 2022
Response from PETER on Apr 3, 2024
Your positive thoughts about your enjoyable stay and will be passed on to our 8 discreet staff.

2/10 Terrible

Jack

Stayed 1 night in Oct 2022
Response from PETER on Apr 3, 2024
All reviews help us improve.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and relaxing
We had a very pleasant 1 night stay at The Grand Hastings with a lovely sea view. Very peaceful and relaxing for us. Staff members and owner were incredibly welcoming and friendly. The bed was a little worn and springy however but we still really enjoyed our stay. We will definitely return when we next plan to be in East Sussex
Stayed 1 night in Oct 2022
Response from PETER on Apr 3, 2024
Your top marks make the hard working staff feel appreciated.Many thanks.

8/10 Good

Linzi

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very basic, could do with new mattresses, bathroom had three doors! One that led straight onto the communal hallway, one was locked, and one door to the room. The building has been repainted grey and no longer yellow - so bit confused when trying to find it. Parking - had to pay. On the plus side it was clean and thank goodness for the sea view!
Stayed 1 night in Sep 2022
Response from PETER on Apr 3, 2024
Thank you for the praise.Relax:shower room is really secure! All parking here is free and there is ample unrestricted parking as well,unlike down town Hastings where you must pay everywhere or have a residents' permit.There are two council car parks close to us where guests can opt to pay and display if they feel the urge to help the council.

10/10 Excellent

Peter

Stayed 1 night in Sep 2022
Response from PETER on Apr 3, 2024
thank you for your review.

10/10 Excellent

Margaret

Stayed 1 night in Sep 2022
Response from PETER on Apr 3, 2024
Thank you for top marks given.

6/10 Okay

Leslie

Business traveler
Liked: Staff & service
Nice service but needs updating.
The gentleman who checked me in was lovely. The room was adequate. I'm sure this place was quite something in its day but it felt like it had not been updated in quite some time. The room had a lingering scent of damp, as did the lounge. The carpet in the room was worn and likely needed a deep cleaning (hence, the lingering scent). The location was fine, though my 'partial sea-view' room did not really have a sea view unless you count standing in the doorway to the en suite bathroom and look out the window at a severe angle.
Stayed 1 night in Aug 2022
Response from PETER on Apr 3, 2024
Your thoughts help us improve,even in your chosen room which is the cheapest basic room we offer,chiefly for impecunious students and backpackers on very low budgets.Of course,we do provide larger rooms,some with bay windows,some with balconies all with full frontal sea views..

10/10 Excellent

Simon

Stayed 2 nights in Aug 2022
Response from PETER on Apr 3, 2024
Many thanks.

2/10 Terrible

Emma

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The manager firstly put phone down on me when I was calling regarding where to park, he insisted I rind door bell instead of him popping his head out as unless there is parking outside you could have a long walk!! Then the hotel exterior is now grey not yellow so I called to ensure this was the correct property and the manager spoke as if I should know this.. then we went in and the hallway is dated with a musty smell, I asked if rooms were like this and he said if I decided I did not want to stay that would be fine, so me and my 6 year old son were immediately put off. We asked to view room before we checked in, the room was very small and just ok for 1 night but at top of hotel a lot of stairs to be carrying bags too. Then the beds- literally like sleeping on cardboard. Terrible night sleep, noise from main road horrendous and the absolute worst was that we were to top room very high up to find the window did not have a child lock.. we were up and out of there as quick as possible after no sleep and the overflow on the loo also needed fixing.
Stayed 1 night in Aug 2022
Response from PETER on Apr 3, 2024
Unfortunately this middle-aged lady arrived in an extremely agitated and nervous state,(perhaps from a long drive?) and never really achieved balance,despite our very best efforts to make her stay an enjoyable experience.It seems we failed,so apologies;Hopefully her disorders,behavourable or otherwise have now been overcome..

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from PETER on Apr 3, 2024
All reviews help us improve.

10/10 Excellent

Gareth

Stayed 1 night in Jul 2022
Response from PETER on Apr 3, 2024
Many thanks for top marks given.Staff delighted.

6/10 Okay

Mariusz

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Aimee-mae

Stayed 1 night in Jul 2022

4/10 Poor

Adrian

Stayed 1 night in Jul 2022

6/10 Okay

Susan

Traveled with family
Disliked: Property conditions & facilities
basic hotel
This is a very basic place to stay, clean, friendly staff, but needs lots of updating, value for money but wouldn't stay again
Stayed 1 night in Jun 2022

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Shannon

Traveled with group
Liked: Cleanliness
It’s okay
It was okay. The beds were alright, the room was alright, nothing that makes you get excited to stay as you enter the room. Took a long time to just to sign in and get a key to the room. My security pin was asked for which it shouldn’t be as it’s prepaid and therefore no concern to the owner.
Stayed 1 night in Jun 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotelier very friendly and helpful. Accommodation was clean and appropriate room size for price; but dated and tired looking. Could do with new bed linen and towels.
Stayed 2 nights in Jun 2022